List of Connectwise Manage Customers
Tampa, 33634, Fl,
United States
Since 2010, our global team of researchers has been studying Connectwise Manage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Connectwise Manage for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Connectwise Manage for CRM include: Our Kloud, a Australia based Professional Services organisation with 150 employees and revenues of $60.0 million, The Somerville Group, a Australia based Professional Services organisation with 170 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Connectwise Manage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Connectwise Manage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Our Kloud | Professional Services | 150 | $60M | Australia | Connectwise | Connectwise Manage | CRM | 2019 | n/a |
In 2019, Our Kloud implemented Connectwise Manage as its CRM to centralize customer records and billing workflows. The deployment targeted professional services operations, specifically accounts, billing, and service delivery functions.
Connectwise Manage configuration emphasized contact and account management, service ticketing for billing and cancellations, and automation of quote to cash activities used in monthly bill runs. The CRM supported routine accounting tasks performed by the accounts assistant role, including reconciliation of direct debits and finance accounts, maintenance of payment records, and management of debtor controls.
Operational data from Connectwise Manage was reconciled with sales and purchase ledger processes and spreadsheets, with billing exceptions routed as service tickets for resolution. The system was used to log and track billing queries, generate actions for cancellations and billing adjustments, and assist managers during the monthly bill run.
Governance centered on ticket driven workflows and role based responsibilities for accounts and managers, with CRM records serving as the single source for billing inquiries and supplier reconciliation activities. Connectwise Manage CRM therefore structured process ownership for credit control, billing query resolution, and monthly financial reporting support.
|
 |
The Somerville Group | Professional Services | 170 | $15M | Australia | Connectwise | Connectwise Manage | CRM | 2019 | n/a |
In 2019 The Somerville Group used ConnectWise Manage as its CRM during a Customer Service Support engagement from September 2019 to February 2020. The deployment supported a phone based qualification workflow targeting two primary product categories End-User Computing and Enterprise Infrastructure, and was centered on outbound and inbound voice interactions.
ConnectWise Manage served as the central CRM for activity logging and contact management, enabling outbound qualification campaigns that averaged 15 to 20 calls per day and structured intake for inbound BYOD program calls. Configuration priorities aligned with recording qualification outcomes, tracking daily KPI metrics, and routing customer queries to appropriate service handlers, reflecting standard CRM capabilities for case tracking and activity automation.
Operational coverage encompassed the customer service support team responsible for qualifying potential customers over the phone and handling complaints and queries, tying sales qualification and support functions to a single system of record. The ConnectWise Manage CRM was used to instrument KPI achievement and provide consistent customer interaction records throughout the engagement period.
|
Buyer Intent: Companies Evaluating Connectwise Manage
- Carnival, a United States based Leisure and Hospitality organization with 40000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||