List of ConvergeOne Conversations Customers
Bloomington, 55437, MN,
United States
Since 2010, our global team of researchers has been studying ConvergeOne Conversations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConvergeOne Conversations for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConvergeOne Conversations for Customer Experience include: University of Utah, a United States based Education organisation with 46000 employees and revenues of $7.26 billion, Everise India, a India based Professional Services organisation with 147 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using ConvergeOne Conversations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ConvergeOne Conversations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
Everise India | Professional Services | 147 | $4M | India | ConvergeOne | ConvergeOne Conversations | Customer Experience | 2025 | n/a |
In 2025, Everise India implemented ConvergeOne Conversations as part of its Customer Experience tooling. ConvergeOne Conversations is used within Everise India contact center operations for cloud omnichannel ACD and agent support.
Job postings and technical support role descriptions indicate module usage focused on omnichannel ACD administration, omnichannel routing configuration, and agent support capabilities. The implementation includes CRM integrations with Zendesk and Salesforce to surface ticketing and customer records within the agent workflow. Configuration activities inferred from the job spec include queue and skill based routing, channel blending across voice chat and messaging, and agent desktop integration.
Operational coverage is India based, supporting Everise India technical support and contact center teams, with IT and customer experience functions responsible for day to day administration. Architecture signals point to a cloud based omnichannel contact center platform with CRM connectors and ACD administration tooling. Governance responsibilities described by the job profile include ongoing ACD administration, CRM connector maintenance, routing rule updates, and incident escalation processes.
|
 |
University of Utah | Education | 46000 | $7.3B | United States | ConvergeOne | ConvergeOne Conversations | Customer Experience | 2024 | n/a |
In 2024, the University of Utah deployed ConvergeOne Conversations as its new cloud-based omnichannel contact center. ConvergeOne Conversations is in the Customer Experience category and was provisioned to support ITS Service Desk, Campus IT Help Desk, and the U of U Health Care Navigation Center in the United States.
The implementation focused on omnichannel automatic call distribution, agent context enrichment, and consolidated reporting capabilities within ConvergeOne Conversations. The project replaced Avaya Elite Multichannel and centralized call routing logic and agent workspaces to provide consistent context and history across voice and digital channels.
Integrations are described in the implementation notes to include CRM and ITSM connectors, with ServiceNow and Salesforce cited as integration endpoints for ticketing and contact record synchronization. Operational coverage is explicitly the university IT and health navigation support functions, aligning business functions around support routing, case management, and patient navigation workflows.
Governance centered on standardizing routing rules and reporting definitions across the participating service centers to ensure consistent agent context and telemetry. The stated objectives for the ConvergeOne Conversations deployment were to improve routing, agent context, and reporting across the implemented support operations.
|
Buyer Intent: Companies Evaluating ConvergeOne Conversations
- Black Box, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||