List of Cooby Customers
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Since 2010, our global team of researchers has been studying Cooby customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cooby for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cooby for Collaboration include: Mission Mittelstand Germany, a Germany based Professional Services organisation with 120 employees and revenues of $30.0 million, Protergo, a Indonesia based Professional Services organisation with 130 employees and revenues of $15.0 million, Boutir, a Hong Kong based Professional Services organisation with 21 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Cooby, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cooby customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boutir | Professional Services | 21 | $1M | Hong Kong | Cooby | Cooby | Collaboration | 2024 | n/a |
In 2024, Boutir implemented Cooby as a Collaboration application to synchronize WhatsApp conversations into HubSpot and streamline sales outreach for its e-commerce merchants. The deployment focused on CRM and sales processes, enabling message sync from WhatsApp to HubSpot and reducing manual logging across Boutir's markets in Hong Kong and Malaysia.
Cooby was configured to surface merchant conversations directly within HubSpot contact timelines and CRM records, and to support sales outreach orchestration and automated logging of chat activity. The implementation leveraged Cooby conversation synchronization and CRM integration capabilities, aligning inbound messaging with deal and contact workflows used by Boutir's sales teams. Configuration emphasized lightweight SaaS integration patterns proportionate to a 21 person professional services company, limiting architectural complexity.
Rollout targeted CRM and sales functions, with staged adoption across merchant-facing teams and a six month measurement window reported in the vendor case study. According to the vendor case study, the Cooby deployment produced approximately 3x revenue uplift and about 30% productivity gain within six months, outcomes attributed to the WhatsApp to HubSpot synchronization and reduced manual CRM logging. Governance focused on CRM workflow change and outreach process standardization to ensure consistent message capture and follow up.
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Mission Mittelstand Germany | Professional Services | 120 | $30M | Germany | Cooby | Cooby | Collaboration | 2021 | n/a |
In 2021, Mission Mittelstand Germany implemented Cooby in the Collaboration category to address coach-facing WhatsApp workflows and improve customer communication handling. The deployment centered on coach inbox reorganization and visibility for coaching teams, aligning the Cooby implementation directly with coaching and customer-communication business functions in Germany.
The project used Cooby Extension and Cooby Workspace as the primary components, configuring centralized inbox views and workspace-level message organization to prevent coaches from joining thousands of group chats. Cooby Extension and Cooby Workspace were applied to consolidate conversations, reduce redundant group membership, and provide shared visibility into coach-customer interactions, reflecting Collaboration category capabilities around shared inbox management and workspace collaboration.
Operational scope covered coaching teams and customer-communication processes across Germany, with rollout focused on inbox productivity and process visibility rather than backend system integrations. The implementation delivered measurable results for the coaching teams, reducing time spent on WhatsApp by about 20% and drastically cutting unnecessary group membership, which improved inbox-productivity and visibility for coaches.
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Protergo | Professional Services | 130 | $15M | Indonesia | Cooby | Cooby | Collaboration | 2023 | n/a |
In 2023, Protergo implemented Cooby to manage customer-facing WhatsApp communications for its Business Development and Account Management teams in the Jakarta region. The Protergo Cooby Collaboration deployment targeted sales and CRM messaging workflows, centralizing customer conversations and standardizing outbound engagement processes across two commercial functions.
Configuration centered on SLA alerts and performance tracking, with Cooby configured to surface response-time thresholds and team-level dashboards. Implementation included shared conversation handling and assignment rules to route WhatsApp threads to Business Development or Account Management owners, and analytics capabilities to capture interaction-level performance and compliance with SLAs.
CRM integration was incorporated to align messaging with the commercial systems used by Protergo, leveraging Cooby connectors for HubSpot and Salesforce to synchronize contact records and conversation history with CRM sales pipelines. Operational coverage was explicit to Jakarta, and the deployment focused on end-to-end sales and account engagement touchpoints to maintain a single audit trail for customer communications.
Governance changes emphasized SLA-driven workflows, with new operational processes for escalation and performance review using Cooby dashboards. The implementation delivered stated outcomes, Cooby enabled SLA alerts and performance tracking that raised conversion rates by ~25% and eliminated recurring engagement complaints.
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