List of Creovai Customers
Austin, 78759, TX,
United States
Since 2010, our global team of researchers has been studying Creovai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Creovai for Customer Analytics, Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Creovai for Customer Analytics, Call Tracking and Recording include: TruGreen, a United States based Professional Services organisation with 6500 employees and revenues of $1.51 billion, British Columbia Lottery Corporation (BCLC), a Canada based Professional Services organisation with 900 employees and revenues of $310.0 million, Thrasio, a United States based Retail organisation with 1200 employees and revenues of $202.0 million and many others.
Contact us if you need a completed and verified list of companies using Creovai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Creovai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British Columbia Lottery Corporation (BCLC) | Professional Services | 900 | $310M | Canada | Creovai | Creovai | Customer Analytics,Call Tracking and Recording | 2024 | n/a |
In 2024, British Columbia Lottery Corporation implemented Creovai to automate quality assurance across phone and chat channels. Creovai, classified in the Customer Analytics,Call Tracking and Recording category, was deployed in a contact-center-focused implementation across Canada and targeted BCLC’s customer service and QA functions.
The implementation centralized automated interaction scoring to enable 100% scoring of calls and chats, converting sampling QA into continuous evaluation. Configuration emphasized conversation analytics driven scoring templates, automated QA workflows, transcription-enabled review for voice channels, and structured coaching queues to operationalize findings into coaching and process improvement actions.
Governance changes shifted QA from sampling to continuous scoring with new quality calibration, coaching cadence, and escalation workflows embedded within contact center operations. Outcomes reported in the case study following Creovai adoption include a 220% increase in NPS, a 7 point CSAT increase, and a 56% decrease in difficult calls, reflecting measurable improvements in customer experience after the deployment.
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Thrasio | Retail | 1200 | $202M | United States | Creovai | Creovai | Customer Analytics,Call Tracking and Recording | 2024 | n/a |
In 2024 Thrasio deployed Creovai to automate quality assurance and analyze 100% of its multi-channel customer interactions, covering calls, chat, email and reviews, under the Customer Analytics,Call Tracking and Recording category. The deployment targeted contact center QA and fraud-detection use cases in the United States and was scoped to reduce manual auditing effort while surfacing product and customer experience issues across Thrasio’s retail operations.
Creovai was configured to ingest and normalize interaction streams, apply automated transcription and NLP-based classification, and generate QA scoring and issue surfacing workflows. The implementation leveraged Creovai’s automated auditing and fraud-detection capabilities to classify interaction types, flag policy or product issues, and produce analyst-facing dashboards for continuous review. The full application name Creovai appears in agent workflows and reporting to maintain traceability between audio, text, and QA score outputs.
Operationally the rollout focused on contact center QA teams and fraud operations in the United States, embedding automated scores and alerts into existing QA processes to reduce manual review load. Governance included structured QA workflows and exception routing so product and CX teams received prioritized issue feeds. Outcomes reported in the case study include end-to-end coverage of all interactions and a rise to a 97% CSAT, alongside reduced manual auditing effort as part of the implementation.
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TruGreen | Professional Services | 6500 | $1.5B | United States | Creovai | Creovai | Customer Analytics,Call Tracking and Recording | 2024 | n/a |
In 2024, TruGreen implemented Creovai to record, transcribe and analyze every sales call across its U.S. sales organization. The Creovai deployment focused on Customer Analytics,Call Tracking and Recording capabilities to improve sales process consistency, enable targeted coaching, and support campaign measurement across sales and contact-center operations.
The implementation centralized call capture, automated transcription, natural language processing based conversation analytics, and configurable call scoring to surface sales behaviors and campaign attribution. Creovai provided review workflows and analyst dashboards used by sales managers and coaching teams to flag calls for targeted coaching and to standardize playbook adherence. The solution supported operationalization of call-level insights into coaching cadences and sales enablement content.
Governance incorporated role based access to analytics, scorecard driven coaching workflows, and a phased rollout across U.S. regions to align measurement with campaign windows. TruGreen reported outcomes tied to the Creovai deployment including a 10% improvement in call conversion and a 7% increase in sales retention rates, showing measurable changes in sales process consistency and retention behavior.
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Buyer Intent: Companies Evaluating Creovai
- Electricity Supply Board, a Ireland based Utilities organization with 9600 Employees
- Sterling, a United States based Professional Services company with 450 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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