List of Crowd Connected Customer Experience Customers
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Since 2010, our global team of researchers has been studying Crowd Connected Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Crowd Connected Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Crowd Connected Customer Experience for Customer Experience include: Spiritleaf, a Canada based Retail organisation with 500 employees and revenues of $90.0 million, Canvas Cannabis, a Canada based Retail organisation with 25 employees and revenues of $6.0 million, Cellars Market, a Australia based Retail organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Crowd Connected Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Crowd Connected Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canvas Cannabis | Retail | 25 | $6M | Canada | Crowd Connected | Crowd Connected Customer Experience | Customer Experience | 2019 | n/a |
In 2019, Canvas Cannabis implemented Crowd Connected Customer Experience to centralize customer engagement for its boutique cannabis retail footprint in Toronto, Ontario. The Customer Experience deployment targeted in-store visitor journeys and online ordering flows across multiple Toronto locations, aligning customer touchpoints with retail operations and catalog availability.
Deployment encompassed category-aligned capabilities such as customer profile management, loyalty and promotions orchestration, and omnichannel engagement workflows typical of Customer Experience platforms. The full application name, Crowd Connected Customer Experience, was applied to manage customer interactions and campaign delivery while the retailer simultaneously operationalized point of sale and inventory tooling.
Alongside the Crowd Connected Customer Experience deployment, Canvas implemented Cova POS in 2019 to run boutique retail operations, streamline inventory management, and support online menu syncing. Cova-provided launch support and inferred use of Cova eComm and advanced inventory features were used to maintain live menu sync and catalogue consistency across sites, with operational coverage focused on retail POS, inventory control, and online order fulfillment in Toronto, Ontario, Canada.
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Cellars Market | Retail | 10 | $2M | Australia | Crowd Connected | Crowd Connected Customer Experience | Customer Experience | 2024 | n/a |
In 2024, Cellars Market implemented Crowd Connected Customer Experience to improve Customer Experience for its liquor marketplace seller onboarding and catalogue management. The deployment centered on a branded onboarding portal delivered via CrescoData’s Marketplace Maximizer, and targeted marketplace seller onboarding workflows across Australia.
Configuration work concentrated on marketplace seller onboarding, catalogue mapping, automated product mapping and taxonomy normalization, and branded portal workflow orchestration. The implementation automated ingestion and normalization of product feeds from seller platforms such as Shopify and WooCommerce, mapping SKU attributes and category taxonomies into a unified marketplace catalogue.
Operational coverage included marketplace operations and seller operations in Australia, with direct impact on catalogue management, seller activation, and storefront product publishing workflows. Governance focused on portal-driven onboarding, standardized taxonomy controls, and mapping rule configuration to reduce manual catalogue reconciliation while centralizing onboarding and catalogue ingestion through the Crowd Connected Customer Experience application.
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Spiritleaf | Retail | 500 | $90M | Canada | Crowd Connected | Crowd Connected Customer Experience | Customer Experience | 2018 | n/a |
In 2018, Spiritleaf implemented Crowd Connected Customer Experience. The Crowd Connected Customer Experience deployment targeted centralized customer engagement and profile management consistent with the Customer Experience category across its Canadian retail footprint.
The deployment emphasized modular customer experience capabilities, including customer profiling and segmentation, campaign and loyalty orchestration, and experience analytics to support marketing and store-level engagement workflows. Configuration work focused on real-time event capture and audience segmentation to enable personalized in-store and digital communications.
Separately, Spiritleaf selected Cova POS to power its large Canadian franchise network, using the system for in-store retail POS, inventory tracking, age verification and regulatory compliance across multiple provinces. These signals indicate an operational architecture where in-store transaction systems and front-line compliance functions were managed by Cova, while customer experience management was provisioned through Crowd Connected Customer Experience.
Governance centered on aligning marketing, store operations and franchise onboarding processes, with rules-based campaign workflows and data stewardship to keep customer profiles consistent across channels. The Cova deployment specifically focused on simplifying franchisee onboarding and reducing human error, with Cova providing ongoing support and compliance automation that supported Spiritleaf's rapid multi-location growth.
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