List of CSA Orbit Customer Management & Billing Customers
Tupelo, 38801, MS,
United States
Since 2010, our global team of researchers has been studying CSA Orbit Customer Management & Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSA Orbit Customer Management & Billing for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSA Orbit Customer Management & Billing for Utilities Customer Care and Billing include: Weakley County, TN, a United States based Government organisation with 838 employees and revenues of $20.0 million, City of New Albany, Mississippi, a United States based Government organisation with 50 employees and revenues of $8.0 million, City of McKenzie, TN, a United States based Government organisation with 50 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using CSA Orbit Customer Management & Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSA Orbit Customer Management & Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of McKenzie, TN | Government | 50 | $4M | United States | Central Service Association | CSA Orbit Customer Management & Billing | Utilities Customer Care and Billing | 2017 | n/a | In 2017, City of McKenzie, TN provisioned CSA Orbit Customer Management & Billing as its municipal utilities billing and customer management solution. The deployment placed CSA Orbit Customer Management & Billing on the city website to provide web accessible customer account services for municipal utility customers and to centralize billing and account administration within the utilities office. This implementation aligns with the Utilities Customer Care and Billing category and established municipal ownership of customer account lifecycle and billing operations. Functional modules implemented mirror standard Utilities Customer Care and Billing capabilities, including customer account management, billing and invoicing, statement generation, and web enabled payment access for customers. Configuration emphasized account lookup, billing cycle processing, and customer communications workflows operated by billing clerks and the utilities department. Governance centralized procedures for account creation, service changes, and delinquency workflows under the utilities office, with the municipal website serving as the public front end for customer interactions. The overall implementation situates CSA Orbit Customer Management & Billing as the city s primary utilities customer care and billing system, exposed through the McKenzie website and managed by city staff. | |
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City of New Albany, Mississippi | Government | 50 | $8M | United States | Central Service Association | CSA Orbit Customer Management & Billing | Utilities Customer Care and Billing | 2020 | n/a | In 2020, City of New Albany, Mississippi implemented CSA Orbit Customer Management & Billing as its municipal customer account and billing platform. The deployment is cataloged under the Utilities Customer Care and Billing category and is presented to residents and businesses through the municipality's public portal. The CSA Orbit Customer Management & Billing implementation includes core category modules such as customer account management, billing and invoicing, automated billing cycles, and an online customer self-service portal. Configuration emphasized account lifecycle workflows, municipal rate structure support, and web-forward bill presentation to align with municipal utility billing practices. The system is surfaced on the city's website via a web-accessible instance at https://newalbanylgw.utilitynexus.com/, enabling account lookup, billing history review, and initiation of online payments. Operational coverage centers on the city utilities office and supports customer service, billing operations, and revenue collection activities for municipal utility customers. Governance and process changes established centralized customer records, standardized billing procedures, administrative controls for account edits, and dispute handling workflows to coordinate activity across the utilities function. The rollout prioritized public-facing account management and the operational needs of utility billing staff. | |
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Weakley County, TN | Government | 838 | $20M | United States | Central Service Association | CSA Orbit Customer Management & Billing | Utilities Customer Care and Billing | 2020 | n/a | In 2020, Weakley County, TN deployed CSA Orbit Customer Management & Billing. The county implemented CSA Orbit Customer Management & Billing to centralize Utilities Customer Care and Billing tasks and to provide resident-facing payment and account services through its public website at https://wcmes.utilitynexus.com/make-a-payment. The implementation encompasses core customer management and billing modules, including account lifecycle management, bill presentment, billing cycle processing, payment processing and customer self-service via an online payment portal. These capabilities align with Utilities Customer Care and Billing workflows such as meter-to-cash orchestration, service order recording, and customer contact management. The CSA Orbit Customer Management & Billing instance is surfaced on the county website to connect resident payment flows with internal billing operations, enabling web-based account lookup and online bill payment for service accounts. Operational scope is concentrated in the county utilities billing and finance functions, supporting municipal utility account administration across county service customers. Governance was structured around centralized billing processes and role based access controls for billing clerks and finance staff, with a rollout emphasis on consolidating customer account records and activating online payments for residents. Configuration and process alignment focused on standard Utilities Customer Care and Billing operational terminology and workflows for ongoing utility revenue collection and customer service operations. |
Buyer Intent: Companies Evaluating CSA Orbit Customer Management & Billing
- RWSmith ETC, a United States based Professional Services organization with 10 Employees
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