CSG Systems International
169 Inverness Dr W Suite 300,
Englewood, 80112, CO,
United States
Englewood, 80112, CO,
United States
1 303-200-2000
Professional Services
CSG Systems International Technographics
CSG Systems International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CSG Systems International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 CSG Systems International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CSG Systems International has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, Phenom Talent CRM for Candidate Relationship Management in 2018, Hyperledger Fabric for Blockchain Platform in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CSG Systems International is running and its propensity to invest more and deepen its relationship with Oracle , Phenom , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CSG Systems International revenues, which have grown to $1.22 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CSG Systems International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CSG Systems International Tech Stack and Enterprise Applications
CSG Systems International ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2012 | 2017 |
In 2012, Csg Systems International implemented Oracle E-Business Suite to serve ERP Financial functions across its organization. The deployment was executed as an R12 upgrade that retrofitted processes and customizations previously implemented in Oracle 11i EBS to function within the upgraded R12 Oracle E-Business Suite environment.
Configuration work focused on core financial modules aligned with the ERP Financial category, including general ledger, accounts payable, accounts receivable, fixed assets, cash management and subledger accounting. Custom PL SQL, forms extensions and reporting packages were adapted to the R12 architecture, while descriptive flexfields, profile options and the R12 security model were employed to standardize configuration.
Operational scope centered on enterprise finance and accounting workflows, aligning chart of accounts structures and transaction posting rules with the R12 accounting engine. Data model adjustments and data conversion routines were executed to map Oracle 11i artifacts into the R12 schema while preserving customized business logic.
Governance emphasized process remediation and coordinated testing cycles to validate retrofitted customizations and to standardize approval workflows within the new application controls. Cutover planning included staged testing and reconciliation processes to confirm accounting integrity during the R12 go live.
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CSG Systems International HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, Csg Systems International implemented Phenom Talent CRM to centralize Candidate Relationship Management capabilities within its recruitment stack. The deployment focused on harvesting and operationalizing talent data to close gaps in sourcing and candidate engagement identified by the talent acquisition leadership.
Phenom Talent CRM was configured to surface valuable talent data, power targeted campaigns, and detect passive candidates, aligning recruitment marketing workflows with candidate experience touchpoints. The implementation leveraged Phenom TXM platform capabilities for campaign orchestration, candidate segmentation, and conversion funnel optimization to increase traffic and engagement on the careers site.
A complete Workday Recruiting integration was a core technical element, enabling synchronization of requisitions and candidate status data between Phenom Talent CRM and HR systems to maintain hiring workflow continuity. Operational ownership centered on the Talent Acquisition function, with the platform used by recruiting and sourcing teams to run targeted outreach and conversion campaigns.
Outcomes reported include a 377 percent increase in conversions driven by the harvested talent data and targeted campaigns, increased candidates to the career site, and a measurable ROI cited by the Executive Director of Talent Acquisition. The project also restructured recruitment processes by embedding data-driven campaign workflows into day-to-day sourcing and outreach activities, contributing to a shift from mediocre methods to award-winning practices.
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Core HR | HCM |
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2015 | 2016 |
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Interview Scheduling | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2015 | 2016 |
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Recruiting Chatbot | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Talent Assessment | HCM |
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2021 | 2021 |
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CSG Systems International Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyperledger | Legacy | Hyperledger Fabric | Blockchain Platform | Blockchain | n/a | 2019 | 2019 |
In 2019, Csg Systems International began operating a blockchain lab in Cape Town that uses Hyperledger Fabric as the core technology, positioning Hyperledger Fabric within a Blockchain Platform approach to wholesale settlements. The lab initiative was created to evaluate how distributed ledgers can be applied across CSGs wholesale product line, with an immediate focus on carrier to carrier settlements and complex inter carrier agreements.
The lab instantiated three logical blockchain networks aligned to business functions, described as an agreement blockchain to record transactions between marketplace and customer, an event blockchain to capture events, traffic and usage passing between partners, and a financial blockchain to manage ratings and the processing of contracts once rates are defined. Implementation work emphasized permissioned ledger constructs and programmable smart contract capabilities typical of the Blockchain Platform category to automate rating, reconciliation and settlement workflows using Hyperledger Fabric.
Operational scope concentrated on wholesale functions including inter carrier settlements and international roaming, rather than the BSS products used by retail service providers. The lab also scoped potential extensions into pay TV and OTT settlement flows as these services are integrated into operator billing systems, preserving focus on carrier to carrier financial processes.
Governance and rollout planning included collaboration with the ITW Global Leaders Forum standards body and iterative proofs of concept intended for presentation to standards organizations. CSG designed the lab track to validate consensus, data accuracy and settlement automation with at least two willing carrier participants before any broader operational rollout.
Stated benefits under evaluation included improved accuracy of ratings and settlements, acceleration of revenue collection processes and a potential reduction in fraud due to traceable distributed ledgers. A clearly identified barrier is the need to secure sufficient carrier participation and agreement on a common ledger to realize multi party value.
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CSG Systems International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2021 | 2021 |
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CSG Systems International Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2017 | 2017 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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CSG Systems International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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CSG Systems International ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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CSG Systems International PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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CSG Systems International PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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CSG Systems International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CSG Systems International CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CSG Systems International
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Global Human Resources | VP | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Executive Director, Human Resources | Director | HR | |
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HRIS Manager | Manager | HR | |
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Executive Director, Customer Solutions | Director | Customer Service | |
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Executive Director- Customer Delivery | Director | Customer Service | |
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Strategic Sales Director, Customer Communications Managment | Director | Sales | |
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Executive Director Human Resources | Director | HR | |
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Vice President of Talent Management | VP | HR | |
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Global Director, Recruitment & Talent Attraction | Director | HR | |
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Vice President of Customer Relations and Human Resources | VP | HR | |
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Senior Manager - HR Technology | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Talent Marketing & Recognition Manager | Manager | Marketing | |
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Chief Strategy and Product Officer | CXO | R&D | |
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Chief Technology Officer | CXO | IT | |
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QA Manager | Manager | R&D | |
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Vice President, Software Engineering | VP | IT | |
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Director of Product Management | Director | R&D | |
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Executive Director HR | Director | HR | |
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Payroll Manager | Manager | HR | |
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HRIS Manager | Manager | HR | |
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Apps Being Evaluated by CSG Systems International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CSG Systems International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CSG Systems International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CSG Systems International Technographics
CSG Systems International is a Professional Services organization based in United States,
with around 5500 employees and annual revenues of $1.22 billion.
CSG Systems International operates a diverse technology stack with applications such as
Oracle E-Business Suite, Phenom Talent CRM and Hyperledger Fabric,
covering areas like ERP Financial, Candidate Relationship Management and Blockchain Platform.
CSG Systems International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Phenom and Hyperledger.
CSG Systems International recently adopted applications including
Selenium WebDriver in 2022, Tricentis SpecFlow in 2022 and Cucumber Open in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CSG Systems International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CSG Systems International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CSG Systems International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.