List of CSI Call Center Customers
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United States
Since 2010, our global team of researchers has been studying CSI Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSI Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSI Call Center for Call Center include: Banterra Bank, a United States based Banking and Financial Services organisation with 300 employees and revenues of $50.0 million, Consumers National Bank, a United States based Banking and Financial Services organisation with 130 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using CSI Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSI Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banterra Bank | Banking and Financial Services | 300 | $50M | United States | CSI | CSI Call Center | Call Center | 2020 | n/a |
In 2020, Banterra Bank implemented CSI Call Center, deploying CSI Call Center as a Call Center solution to augment its customer service operations. The bank adopted the outsourced offering as an early adopter, using CSI Fintexperts to supplement Banterra's internal call center staff. The implementation aligned with Banterra's longstanding partnership with CSI and the bank's strategy to combine local decision making with expanded digital channels.
The CSI Call Center deployment focused on after hours and weekend coverage, providing staffed support to handle customer inquiries outside core branch hours and to reduce internal staffing pressure. Integration points included CSI NuPoint Core Banking Platform and CSI APIs, which Banterra uses to automate workflows and surface account and product data to service agents during interactions. Functional capabilities emphasized by the bank included outsourced agent augmentation, API backed automation, and agent access to core-platform data for product servicing and customer engagement.
Operational governance involved Banterra's Office of Innovation evaluating CSI Call Center as part of its technology strategy, and the bank leveraged participation in CSI customer advisory forums to shape integration and service expectations. The rollout was positioned to support customer service across Banterra's retail and commercial channels, improving coverage across branch and digital touchpoints. CIO commentary emphasized collaboration and the partnership as the mechanism for operational feedback and continuous product refinement.
Banterra reported that CSI Call Center helped alleviate weekend and after hours staffing challenges and contributed to greater efficiency and higher customer satisfaction. The implementation reinforced a longstanding technology partnership with CSI, enabling ongoing collaboration on product development and service delivery.
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Consumers National Bank | Banking and Financial Services | 130 | $20M | United States | CSI | CSI Call Center | Call Center | 2023 | n/a |
In 2023, Consumers National Bank implemented CSI Call Center, a Call Center solution designed to extend customer support beyond standard branch hours. The deployment targeted weeknight coverage from the bank closing at 5:00 p.m. until 1:00 a.m., and later expanded to include Saturdays from 8:00 a.m. to 3:00 p.m., providing an institutional extension of front-line service without adding weekend branch staff.
CSI Call Center was configured to handle routine retail banking inquiries and low-complexity workflows, including password unlocks, password resets, account balance questions, and notifications about unusual transactions. CSI representatives operated under Consumers National Bank policies and branding, acting as an outsourced extension of the bank to route and resolve simple issues so in-branch staff could focus on higher complexity cases.
Operational integrations included the bank's consumer relationship management system, CRM, where CSI Call Center representatives created and assigned cases to branches or departments when escalation was required, and email notifications were used for customer communications on resolved items. During the initial three months of operation CSI Call Center handled approximately 500 monthly calls, demonstrating operational coverage across night and weekend shifts and relieving branch operators from juggling in-branch service and inbound calls.
Governance and rollout followed a phased acceptance pattern, employees expressed early apprehension about losing local contact but quickly endorsed the service as calls for named representatives tended to occur during business hours. Outcomes reported by Consumers National Bank included a notable reduction in morning follow-up workload, elimination of the need to add weekend staff or automate responses for these hours, and an observed reduction in operational risk by removing the pressure to rush tasks while answering phones. The bank is considering further expansion toward weekday overflow coverage and has shared procedures and lessons learned with peer institutions.
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