List of CSOne Customers
Tokyo, 105-0004,
Japan
Since 2010, our global team of researchers has been studying CSOne customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSOne for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSOne for Field Service Management include: Kobe Steel, a Japan based Manufacturing organisation with 38050 employees and revenues of $17.67 billion, DAIFUKU, a Japan based Manufacturing organisation with 13071 employees and revenues of $3.95 billion, Ivoclar Japan, a Japan based Healthcare organisation with 50 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using CSOne, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSOne customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DAIFUKU | Manufacturing | 13071 | $4.0B | Japan | CSOne | CSOne | Field Service Management | 2014 | n/a |
In 2014, Daifuku Co., Ltd. implemented CSOne for Field Service Management to manage maintenance of installed equipment. The deployment targeted service operations and aimed to centralize technician scheduling, service reporting and parts inventory visibility across the companys field service organization.
The implementation used CSOne modules identified from the vendor listing, including Field Service Management, Schedule Management and Inventory, to support end to end work order lifecycles. Configuration aligned with standard Field Service Management workflows, covering work order creation and dispatch, schedule management for technician assignment, mobile-enabled service reporting for on-site maintenance records, and inventory controls for spare parts issuance and visibility.
Operational coverage emphasized field technicians, service managers and parts logistics teams within service operations, with governance focused on standardizing service reporting and schedule management processes. According to the vendor listing, the CSOne deployment improved technician scheduling, service reporting and parts inventory visibility across Daifukus service operations.
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Ivoclar Japan | Healthcare | 50 | $50M | Japan | CSOne | CSOne | Field Service Management | 2014 | n/a |
In 2014, Ivoclar Japan implemented CSOne to manage after sales field service operations. CSOne, a Field Service Management application, was provisioned to centralize after sales service, depot repair intake and service reporting for Ivoclar Vivadent K.K. in Japan.
Deployment focused on mobile enabled field technicians and a depot repair workflow, with explicit use of CSOne Field Service Management, Depot Repair and Repair Parts Inventory modules as indicated in the vendor case listing. The implementation included mobile access and e signature for service reports, enabling technicians to capture job completion data in the field and trigger spare parts replenishment and repair workflows.
Operational coverage encompassed after sales service teams and the company depot repair function in Japan, aligning service reporting, repair parts handling and technician activity management. Governance emphasis was placed on standardizing service report capture and parts workflow orchestration to support service operations, with the stated objective of streamlining spare parts and service workflows as part of the CSOne Field Service Management deployment.
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Kobe Steel | Manufacturing | 38050 | $17.7B | Japan | CSOne | CSOne | Field Service Management | 2017 | n/a |
In 2017, Kobe Steel implemented CSOne to strengthen after sales and field service management for its machinery business using the Field Service Management application. The deployment began in 2017 and was scoped to standardize preventive maintenance planning and field execution across the company’s machinery after sales organization.
The implementation leveraged CSOne and specifically used Field Service and Preventive Maintenance capabilities and IoT integration to ingest machine telemetry and schedule condition based work. Functional modules configured included preventive maintenance planning, IoT data integration for equipment status, mobile service reporting for field technicians, and electronic signature capture to close service tasks and records.
Operational coverage focused on Kobe Steel’s machinery business after sales and field service teams, aligning service planning and technician workflows with IoT-driven maintenance priorities. Governance changes centered on centralizing preventive maintenance schedules and standardizing mobile reporting and signature workflows to improve service efficiency and customer response, outcomes that were explicitly stated in the deployment notes.
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