List of CSS HD 2.0 RCM Customers
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United States
Since 2010, our global team of researchers has been studying CSS HD 2.0 RCM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSS HD 2.0 RCM for Revenue Cycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSS HD 2.0 RCM for Revenue Cycle Management include: State of Utah, a United States based Government organisation with 27985 employees and revenues of $21.00 billion, County of Santa Clara, a United States based Government organisation with 21000 employees and revenues of $6.50 billion, City of San Francisco, a United States based Government organisation with 30906 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using CSS HD 2.0 RCM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of San Francisco | Government | 30906 | $1.0B | United States | CSS Impact | CSS HD 2.0 RCM | Revenue Cycle Management | 2017 | n/a | In 2017, the City of San Francisco implemented CSS HD 2.0 RCM to modernize delinquent revenue collection for the Office of the Treasurer & Tax Collector. The deployment used the vendor CSS Impact and was explicitly focused on municipal Revenue Cycle Management processes for collections and recovery. The implementation centered on CSS HD 2.0 RCM and the HD 2.0 Collections/RCM suite, with vendor materials indicating use of AI powered digital engagement to automate debtor outreach and self service payment workflows. Functional capabilities inferred from vendor statements and category norms include case management for delinquent accounts, automated contact sequencing, payment plan orchestration, and workload routing for collections teams. Architecturally the program was delivered on the CSS IMPACT Financial Cloud, aligning cloud based application delivery with municipal operations and centralizing account and case data for operational visibility. Operational scope was concentrated within the Office of the Treasurer & Tax Collector, standardizing collections workflows across city revenue lines and payment channels. Governance emphasized consolidation of manual collections processes into configured application flows and digital engagement sequences, with process ownership residing in the Treasurer and Tax Collector organization. According to vendor statements the launch delivered faster automation and improved revenue recovery outcomes for city collections. | |
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County of Santa Clara | Government | 21000 | $6.5B | United States | CSS Impact | CSS HD 2.0 RCM | Revenue Cycle Management | 2020 | n/a | In 2020, the County of Santa Clara launched phase one of CSS HD 2.0 RCM from CSS Impact. The deployment targeted consolidation of multiple existing collections systems that supported public assistance and tax and collections functions across Santa Clara County, California, United States, establishing CSS HD 2.0 RCM as the county platform for Revenue Cycle Management. Implementation emphasized HD 2.0 Collections RCM capabilities and AI digital consumer engagement, with vendor descriptions indicating collection automation and AI self servicing features. Functional configuration was centered on automating collection workflows, standardizing collection rules, and provisioning consumer self service channels consistent with Revenue Cycle Management operational patterns. Phase one coverage explicitly included public assistance and tax and collections departments, centralizing records and workflows across county sites to reduce fragmentation. Source materials do not disclose named external system integrations, so operational integration points are described at the process level rather than by specific third party products. Governance and rollout followed a phased county led approach, with operational teams responsible for workflow standardization and change management across impacted business functions. The county stated objectives for the CSS HD 2.0 RCM implementation included automating workflows and improving operational efficiency through collections automation and AI digital consumer engagement. | |
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State of Utah | Government | 27985 | $21.0B | United States | CSS Impact | CSS HD 2.0 RCM | Revenue Cycle Management | 2021 | n/a | In 2021, the State of Utah selected CSS HD 2.0 RCM for its Office of State Debt Collection to centralize enterprise debt collections across Utah, United States. The selection positioned CSS HD 2.0 RCM within the Revenue Cycle Management category to support statewide receivables and debt collection operations. Module usage is inferred from the vendor announcement to center on the HD 2.0 Collections and RCM suite with AI enabled digital engagement, combining automated collections workflows, case management, and digital contact strategies to manage delinquent receivables. This implementation aligns with standard Revenue Cycle Management functional workflows such as account prioritization, payment plan orchestration, and automated outreach. Operational scope targeted the Office of State Debt Collection with an enterprise mandate to centralize collections across state agencies, directly impacting receivables management, collections operations, and revenue administration. The deployment emphasized centralized governance and standardized collections processes to create consistent handling and policy enforcement for accounts statewide. CSS HD 2.0 RCM introduced AI enabled digital engagement as a core capability to improve receivables management and revenue through automated outreach and prioritization of accounts, as described in the vendor announcement. Public details frame the initiative as a consolidated platform approach for enterprise debt collections, with governance and workflow centralization to standardize digital engagement and case management across the state. |
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