List of CueTrack Customers
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Since 2010, our global team of researchers has been studying CueTrack customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CueTrack for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CueTrack for Customer Support include: Ministry Of Housing And Urban Planning Oman, a Oman based Government organisation with 620 employees and revenues of $209.0 million, Ministry of Housing and Urban Planning, a Oman based Government organisation with 825 employees and revenues of $99.0 million, Telekom Brunei Berhad, a Brunei based Communications organisation with 210 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using CueTrack, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ministry of Housing and Urban Planning | Government | 825 | $99M | Oman | Bahwan CyberTek | CueTrack | Customer Support | 2022 | n/a |
In 2022 Bahwan CyberTek implemented CueTrack for the Ministry of Housing and Urban Planning in Oman as a Customer Support application to manage citizen complaints, feedback and customer service across the national housing and urban planning authority. The implementation was delivered as part of a wider TIBCO based e services platform and digitized 83 public services while supporting more than 180,000 real estate transactions, aligning CueTrack with government case intake and citizen service orchestration.
CueTrack was configured and deployed to operate as the authority's customer service and complaint management module, handling citizen complaints and multi channel feedback handling within the Customer Support category. The deployment emphasized structured case management and centralized complaint tracking, enabling the ministry to capture feedback and service requests through the integrated e services front end.
Architecturally CueTrack was integrated into the TIBCO based e services platform to enable end to end routing of citizen requests and to link complaint records to digital service transactions. The implementation narrative identifies CueTrack as the customer service component within the platform, working alongside TIBCO orchestration to manage service queues and feedback channels without disclosing additional external system integrations.
Operationally the CueTrack Customer Support rollout covered the national housing authority and its citizen facing services, reshaping customer service workflows and the handling of complaints and feedback. The case study reports improved service convenience, reduced processing time and integrated multi channel feedback handling as outcomes of the CueTrack implementation.
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Ministry Of Housing And Urban Planning Oman | Government | 620 | $209M | Oman | Bahwan CyberTek | CueTrack | Customer Support | 2020 | Bahwan CyberTek |
In 2020, Ministry Of Housing And Urban Planning Oman deployed CueTrack for Customer Support as part of an integrated e services platform delivered by Bahwan CyberTek. Bahwan CyberTek implemented CueTrack to manage citizen complaints, feedback and service requests within a centralized citizen services CRM for the ministry.
The CueTrack implementation emphasized case management and service request workflows, including intake, triage, automated routing to ministry business units, feedback tracking and SLA monitoring. Configuration included role based access, dashboarding for operational teams and standardized service catalogs to support the 83 digitized services exposed through the platform.
Operational coverage was national, focused on citizen services and CRM across the Ministry of Housing and Urban Planning in Oman, and the deployment handled more than 180,000 successful transactions. The vendor case study reports the program delivered improved processing times and higher citizen satisfaction while consolidating complaint, feedback and service request handling into CueTrack.
Governance work established centralized CRM workflows and escalation paths to align ministry functions with the new e services platform, with Bahwan CyberTek responsible for implementation and platform delivery. The narrative centers on Ministry Of Housing And Urban Planning Oman CueTrack Customer Support integration, extending citizen service management and operational visibility across ministry channels.
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Telekom Brunei Berhad | Communications | 210 | $20M | Brunei | Bahwan CyberTek | CueTrack | Customer Support | 2015 | n/a |
In 2015, Telekom Brunei Berhad deployed Cuecent CueTrack as its Customer Support application to automate case handling and unify contact-center workflows. Bahwan CyberTek implemented CueTrack to provision a structured case management platform that linked frontline service channels with back office resolution processes.
The implementation centered on CueTrack case management capabilities, contact-center workflow orchestration, and CRM connectivity. Configuration work included automated case routing and escalation rules, role-based CSR interfaces, and reporting templates to support service-level monitoring using CueTrack functionality.
CueTrack was integrated with Ameyo telephony for call handling and with Jasper reporting for operational analytics, creating a connected Customer Support stack. Operational coverage included contact center agents, branch service counters, and the field workforce, with CueTrack coordinating case assignment and field dispatch workflows.
Governance and process changes emphasized standardized case workflows and SLA-driven escalation to reduce in-branch traffic and accelerate repairs. The SlideShare case study documents a 25% reduction in branch footfalls and a reduction in fault turnaround from 8 to 3 days, alongside reported productivity improvements for CSRs and field technicians under the Cuecent CueTrack deployment.
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Buyer Intent: Companies Evaluating CueTrack
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