List of CustomerLobby Customers
Berkeley, 94704, CA,
United States
Since 2010, our global team of researchers has been studying CustomerLobby customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CustomerLobby for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CustomerLobby for Customer Experience include: Fort Collins Heating And Air Conditioning, a United States based Construction and Real Estate organisation with 35 employees and revenues of $5.0 million, Capital Mechanical Plumbing & Heating, a Canada based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million, Cosmopolitan Carpet And Rug Cleaning, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using CustomerLobby, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CustomerLobby customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Capital Mechanical Plumbing & Heating | Construction and Real Estate | 10 | $1M | Canada | CustomerLobby | CustomerLobby | Customer Experience | 2021 | n/a |
In 2021 Capital Mechanical Plumbing & Heating implemented CustomerLobby as a Customer Experience application to centralize CRM and marketing activities. The deployment was positioned as a CRM/marketing tool for the Edmonton, Alberta Canada operation, with CustomerLobby handling outbound communications and campaign reporting.
CustomerLobby was configured to automate targeted postcards, email campaigns, and review solicitations, and to deliver lifetime-value and campaign reporting. The implementation emphasized automated campaign orchestration and reporting capabilities, with templates and scheduling used to replace manual outreach workflows.
The CustomerLobby instance was integrated with SuccessWare21 invoicing to trigger customer outreach and to synchronize transaction and contact data, enabling campaign segmentation based on invoicing events. Operational coverage included field technicians and customer-facing staff in the Edmonton service area, where reporting was used to inform technician training and customer engagement practices.
Governance focused on using CustomerLobby reporting for campaign optimization and technician coaching, with processes updated to route review solicitations and retention campaigns through the platform. The deployment produced explicit outcomes noted by the customer, including improved customer retention, time savings on manual campaigns, and actionable reporting leveraged for technician training.
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Cosmopolitan Carpet And Rug Cleaning | Professional Services | 10 | $1M | United States | CustomerLobby | CustomerLobby | Customer Experience | 2021 | n/a |
In 2021, Cosmopolitan Carpet And Rug Cleaning implemented CustomerLobby as its Customer Experience platform to centralize CRM and retention marketing workflows in Arlington, Texas, United States. The CustomerLobby implementation was positioned as a CRM/marketing solution focused on systematic review collection and automated customer outreach.
CustomerLobby was configured to run retention marketing and review collection workflows, including automated postcards, automated email campaigns, and timed review requests. The implementation used CustomerLobby’s CRM capabilities to map customer contact records and transaction triggers into campaign sequences, enabling regular, rule-driven outreach tied to completed jobs.
The system was integrated with QuickBooks to synchronize customer and transaction data, the explicit integration that drove automation of postcards, emails, and review solicitations. Operational ownership spanned customer-facing functions, specifically retention marketing and customer service, with CustomerLobby handling review management and automated outreach while QuickBooks supplied billing and customer event triggers.
Governance focused on streamlining retention marketing processes and consolidating review collection into a single workflow, reducing manual follow-up. The company reports increased repeat-business referrals and that roughly 70% of incoming calls now come from people who read their online reviews, reflecting the implemented CustomerLobby Customer Experience workflows.
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Fort Collins Heating And Air Conditioning | Construction and Real Estate | 35 | $5M | United States | CustomerLobby | CustomerLobby | Customer Experience | 2021 | n/a |
In 2021, Fort Collins Heating And Air Conditioning implemented CustomerLobby. The CustomerLobby deployment, categorized as Customer Experience, automated customer-retention and outbound marketing for the company in Fort Collins, Colorado, United States.
The implementation configured CustomerLobby as a CRM and marketing automation platform to orchestrate targeted postcards, email campaigns, and review request workflows. It integrated with the company invoicing system to trigger outreach based on billing and service events, enabling segmentation and timed follow ups tied to invoices. Functional capabilities implemented included campaign sequencing, review solicitation automation, and customer contact segmentation.
Operational scope covered marketing and customer retention functions across the Fort Collins service area, applying automated outreach to service customers to help even out seasonal demand. Governance centered on embedding CustomerLobby workflows into billing and customer service processes, aligning invoicing triggers with marketing automation rules and standardized follow up procedures. Reported outcomes included improved marketing ROI and increased response rates.
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