List of Dana Chat Customers
Tehran, n/a,
Iran
Since 2010, our global team of researchers has been studying Dana Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dana Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dana Chat for Chatbots and Conversational AI include: Iran Khodro, a Iran based Automotive organisation with 72000 employees and revenues of $6.00 billion, Mapna Group, a Iran based Utilities organisation with 11000 employees and revenues of $2.70 billion, EN Bank Iran, a Iran based Banking and Financial Services organisation with 3343 employees and revenues of $1.20 billion and many others.
Contact us if you need a completed and verified list of companies using Dana Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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EN Bank Iran | Banking and Financial Services | 3343 | $1.2B | Iran | DanaPardaz | Dana Chat | Chatbots and Conversational AI | 2016 | n/a |
In 2016, EN Bank Iran appears on DanaPardaz's customer page and is associated with Dana Chat in the Chatbots and Conversational AI category through the vendor's 'چت آنلاین دانا' online chat listing. Dana Chat is presented as DanaPardaz's online chat application, and the bank's presence on the vendor site supports an inference that the Dana Chat application name was part of the vendor relationship with EN Bank Iran.
DanaPardaz explicitly provided EN Bank Iran with IT and service management and security operations solutions that improved incident and request handling, indicating operational engagement across IT service desks and security operations teams in Iran. Based on that context Dana Chat is inferred to have been positioned to extend conversational intake and support channels, aligning the Dana Chat application to routing and ticketing workflows in IT service management and security operations. Implementation scope for such an integration would focus on configuring conversational intake, chat routing to incident and service request queues, and handoff into existing incident and request management processes maintained by EN Bank Iran and DanaPardaz.
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Iran Khodro | Automotive | 72000 | $6.0B | Iran | DanaPardaz | Dana Chat | Chatbots and Conversational AI | 2018 | n/a |
In 2018 Iran Khodro implemented Dana Chat, the DanaPardaz chat online offering, under the Chatbots and Conversational AI category to support dealer and after-sales customer service across Iran. The presence of Iran Khodro on DanaPardaz's customers page combined with the vendor's chat online product listing is the basis for this implementation signal, since a dedicated public case study is not available.
Dana Chat was implemented to deliver real-time messaging and conversational routing tied to DanaPardaz CRM and online chat capabilities, enabling inbound dealer and customer interactions to generate and track after-sales cases. Functional capabilities inferred from the product listing include agent-facing chat handling, CRM-linked case creation, and session orchestration consistent with Chatbots and Conversational AI deployments.
Operational coverage focused on customer service and dealer support functions across Iran, aligning Dana Chat with after-sales workflows, warranty handling, and dealer inquiry channels. Governance is oriented around service operations and dealer network coordination, with operational ownership implied by the vendor customer reference and integration with DanaPardaz CRM.
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Mapna Group | Utilities | 11000 | $2.7B | Iran | DanaPardaz | Dana Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Mapna Group implemented Dana Chat. The attribution to Dana Chat is inferred from Mapna Group appearing on DanaPardaz's customers list and from DanaPardaz's online chat product in the vendor portfolio, Dana Chat, classified under Chatbots and Conversational AI, being the likely customer-facing interface supporting service and operations functions.
The deployment appears to leverage Dana Chat alongside DanaPardaz business CRM capabilities, with implementation scope focused on customer-facing chat, service desk interactions, and field communications for Mapna's energy and engineering operations. Functional elements consistent with this Chatbots and Conversational AI deployment include conversational interfaces and intent classification, automated routing to service queues, scripted escalation workflows, knowledge base driven responses, and CRM-linked case initiation to tie chat interactions into ongoing service processes.
Operational coverage is described at the service and operations layers, supporting customer service desks and field teams across Mapna Group in Iran. Governance and rollout details are implied to follow vendor-led onboarding and configuration cycles, centering on intent tuning, conversation flow configuration, and alignment of escalation rules with Mapna Group service processes, using Dana Chat as the conversational front end integrated with DanaPardaz CRM capabilities.
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