List of Dana Desk Customers
Tehran, n/a,
Iran
Since 2010, our global team of researchers has been studying Dana Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dana Desk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dana Desk for Customer Support include: Eniac Technology Holding Iran, a Iran based Banking and Financial Services organisation with 300 employees and revenues of $30.0 million, Rayan HamAfza Iran, a Iran based Professional Services organisation with 150 employees and revenues of $17.0 million, Ronak Felezkar Iran, a Iran based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Dana Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eniac Technology Holding Iran | Banking and Financial Services | 300 | $30M | Iran | DanaPardaz | Dana Desk | Customer Support | 2022 | n/a |
In 2022, Eniac Technology Holding Iran implemented Dana Desk to manage high volumes of support requests from its subsidiaries and to centralize SLA oversight. Dana Desk, deployed as a Customer Support application, was chosen to deliver explicit SLA management, managerial dashboards, and standardized reporting across the group in Iran. The vendor customer page cites the selection of دانا دسک for these needs, and module usage and timing are inferred from that testimonial.
The implementation focused on core Customer Support capabilities, including ticketing and queue management, SLA tracking modules, and executive reporting dashboards to standardize metrics across subsidiaries. Configuration work emphasized role based access for managerial dashboards, templated reporting to enforce consistent SLAs, and escalation workflow configuration to handle high request volumes. Operational scope covered support operations for internal and subsidiary facing service teams across Eniac's Iran group, with governance oriented around group level reporting and managerial oversight via Dana Desk.
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Rayan HamAfza Iran | Professional Services | 150 | $17M | Iran | DanaPardaz | Dana Desk | Customer Support | 2022 | n/a |
In 2022, Rayan HamAfza Iran adopted Dana Desk from DanaPardaz to centralize customer and support requests. The implementation targeted the firm's support teams in Iran and positioned Dana Desk as the primary Customer Support application for case intake and tracking across professional services engagements.
The deployment emphasized the Dana Desk ticketing module as the core capability, configuring ticket lifecycle management, prioritization queues, and dashboard-centric reporting for operational visibility. Configuration work focused on ticket categorization, SLA markers, and role based access for support agents and managers. The full application name Dana Desk is used across operational procedures and reporting routes.
No external system integrations were specified by the vendor testimonial, so the implementation narrative centers on internal consolidation of support workflows and centralized ticket routing. Operational coverage included support agents, team leads, and reporting stakeholders within the company.
Governance changes centered on centralized ticket ownership and standardized reporting ownership, aligning escalation paths and dashboard stewardship to support management. Outcomes explicitly noted in the source include improved dashboards and reporting for the support teams. Rayan HamAfza Iran using Dana Desk in 2022 reflects a targeted Customer Support modernization focused on visibility and request centralization.
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Ronak Felezkar Iran | Professional Services | 50 | $5M | Iran | DanaPardaz | Dana Desk | Customer Support | 2022 | n/a |
In 2022, Ronak Felezkar Iran implemented Dana Desk in the Customer Support category to formalize ticketing workflows. Dana Desk is used to structure incoming requests from finance and operations and to provide managers with clearer, actionable reports across the organization in Iran.
The deployment centers on Dana Desk ticketing capabilities, configured to capture structured request attributes, route items to functional owners, and enforce priority and escalation workflows. Configuration emphasized ticket categorization for finance and operations, templated response workflows, and manager facing reporting views to support operational decision making.
Operational scope covers companywide intake across finance and operations teams within Iran and incorporates manager level reporting governance. Governance changes included centralized intake and routine reporting review by managers, embedding Dana Desk reporting into ongoing operational processes to improve request visibility and accountability.
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