List of Datadog Incident Response Customers
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United States
Since 2010, our global team of researchers has been studying Datadog Incident Response customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Datadog Incident Response for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Datadog Incident Response for Identity and Access Management (IAM) include: Wayfair, a United States based Retail organisation with 13500 employees and revenues of $12.20 billion, Thrivent, a United States based Banking and Financial Services organisation with 3550 employees and revenues of $10.40 billion, Cevera Technology Group, a United States based Retail organisation with 125 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Datadog Incident Response, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cevera Technology Group | Retail | 125 | $15M | United States | Datadog | Datadog Incident Response | Identity and Access Management (IAM) | 2024 | n/a |
In 2024, Cevera Technology Group implemented Datadog Incident Response to centralize enterprise security monitoring and operational incident response. The deployment targeted security and operations teams supporting field service operations, with rollout across APAC and other regions and initial adoption by FieldEx security teams.
Datadog Incident Response was configured to support Identity and Access Management (IAM) use cases within security monitoring, including ingestion of identity telemetry alongside system and application logs for alerting and incident triage. Functional capabilities implemented included centralized alerting, incident timelines, and incident playbook orchestration to standardize escalation and triage workflows.
Architecture centered on a centralized monitoring plane that consolidated logs and alert streams for security operations and field service operations, enabling coordinated response across regional sites. Integrations focused on log and alerting pipelines and identity telemetry feeds as part of the monitoring fabric, aligning monitoring, alerting, and incident management data for security and operations teams.
Governance changes emphasized security team ownership of incident response playbooks and standardized alert triage workflows, driving coordination across security, operations, and field service staff. The case materials report improvements in MTTD, MTTA, and MTTR and note increased operational efficiency following the Datadog Incident Response implementation.
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Thrivent | Banking and Financial Services | 3550 | $10.4B | United States | Datadog | Datadog Incident Response | Identity and Access Management (IAM) | 2023 | n/a |
In 2023 Thrivent implemented Datadog Incident Response to extend observability and incident workflows across its cloud and on-prem environments, supporting Identity and Access Management (IAM) investigations alongside broader security telemetry. The implementation centralized Datadog Log Management and security analytics, consolidating logs, alerts, and security signals within a single incident context to accelerate triage and cross-team collaboration in the United States. Datadog Incident Response was positioned to surface identity and access anomalies as part of the consolidated telemetry strategy.
Configuration focused on ingesting consolidated logs and security events, tuning correlated alerting, and establishing incident timelines and runbooks for security and operations teams. The deployment leveraged Datadog Log Management and Security features to link security analytics to incident records, automate initial triage, and route alerts to incident owners, while preserving observability for application and infrastructure teams. Datadog Incident Response was used to orchestrate investigations that combine access telemetry with application and infrastructure traces.
Operational coverage included security operations, SRE and application teams across Thrivent in the United States, with governance centered on centralized alerting, incident playbooks, and role based incident routing to reduce noise and clarify ownership. The rollout supported measurable operational outcomes reported by the customer, including a reduction in mean time to resolution from approximately 10 hours to approximately 3 hours, reduced logging costs, and improved service level objectives.
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Wayfair | Retail | 13500 | $12.2B | United States | Datadog | Datadog Incident Response | Identity and Access Management (IAM) | 2018 | n/a |
In 2018, Wayfair deployed Datadog Incident Response to accelerate incident response for customer-facing flows, focusing on the checkout funnel and real-time business analytics across North America. The work is explicitly tied to Identity and Access Management (IAM) use cases because incident workflows were instrumented to correlate commerce impact with authentication and access signals. Datadog Incident Response served as the incident orchestration and business telemetry layer for these efforts.
Configuration emphasized real-time alerting, incident timelines, and business metric correlation, linking commerce telemetry with application logs and traces to speed root cause analysis. The Datadog Incident Response implementation surfaced correlated signals such as authentication failures, session anomalies, and elevated checkout error rates, and embedded runbook references and on-call routing to streamline triage. Automation focused on reducing handoffs and ensuring consistent incident documentation across teams.
Operational coverage aligned SRE, platform engineering, security operations, and commerce operations teams in North America, making incident ownership and escalation paths explicit for customer checkout availability issues. Wayfair likely paired Datadog Incident Response with identity log sources to support IAM incident investigations, so access related signals became part of escalation criteria and post incident reviews. The deployment enabled faster triage and resolution of outages affecting commerce, improving response coordination across the impacted business functions.
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