List of Decagon Platform Customers
Decagon
Ashwin Sreenivas 2261 Market Street #5378,
San Francisco, 94114, CA,
United States
San Francisco, 94114, CA,
United States
n/a
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying Decagon Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Decagon Platform for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Decagon Platform for Generative AI Platforms include: Deutsche Telekom, a Germany based Communications organisation with 201336 employees and revenues of $134.08 billion, Samsara, a United States based Professional Services organisation with 3500 employees and revenues of $937.0 million, Hertz Switzerland, a Switzerland based Transportation organisation with 100 employees and revenues of $25.0 million, Hunter Douglas Germany, a Germany based Manufacturing organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Decagon Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Decagon Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Deutsche Telekom | Communications | 201336 | $134.1B | Germany | Decagon | Decagon Platform | Generative AI Platforms | 2025 | n/a |
In 2025, Deutsche Telekom launched a focused pilot deploying the Decagon Platform, using the Generative AI Platforms category to accelerate concierge customer experiences at scale. The engagement is structured as a pilot program with fast iterations and week over week progress tracking, oriented to customer experience and support organizations rather than a broad enterprise rollout at this stage, and it includes strategic investment from T.Capital, the corporate venture arm of Deutsche Telekom.
The implementation centers on Decagon Platform enterprise AI agents that operate across chat, email, voice, and SMS, with agent capabilities for intent understanding, context recall, autonomous action, and workflow automation. Configuration is delivered through a dual layer product model where customer experience teams author and iterate agent logic in natural language, while technical teams retain code-level control to enforce guardrails, tune behavior, and maintain security and transparency.
Deployment and architecture emphasize rapid provisioning, with Decagon Platform agents positioned to deploy in days not months, enabling short build iterate cycles and week over week improvements. Integrations are implemented as connections to internal systems and operational data stores, enabling agents to surface insights, automate complex workflows, and interact with CRM and ticketing workflows and telephony channels without naming vendor specifics.
Governance and operational discipline pair CX ownership of conversational design with engineering ownership of integration and guardrail enforcement, supporting iterative rollout and controlled scope testing. Outcomes called out by both parties include reduced support costs, higher customer satisfaction, and targeted improvements in resolution time, CSAT/NPS, and recontacts as the Deutsche Telekom × Decagon pilot proves the Decagon Platform in the company environment.
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Hertz Switzerland | Transportation | 100 | $25M | Switzerland | Decagon | Decagon Platform | Generative AI Platforms | 2025 | n/a |
In 2025 Hertz Switzerland implemented Decagon Platform, a Generative AI Platforms solution for its Swiss operations. The deployment was scoped to support frontline business functions across customer service, branch operations, and marketing, aligning the Decagon Platform with enterprise content, conversational, and search workflows.
Decagon Platform was configured to deliver generative content creation, conversational agent capabilities, retrieval augmented generation with vector search, and model orchestration including fine tuning and prompt template management. Configuration work focused on operationalizing prompt engineering, chaining workflows for multi step responses, and establishing versioned model artifacts and governance controls within the platform.
The implementation used a cloud hosted, API first architecture to integrate with Hertz Switzerland operational systems, including reservation and fleet management systems and customer support tooling, via secure connectors and API integrations. Data connectors and document ingestion pipelines were instrumented to supply knowledge bases and transactional context for generation and enterprise search use cases.
Rollout followed a phased approach with an initial pilot in customer service and branch operations before broader adoption in marketing, supported by role based access controls, moderation and escalation workflows, and data retention and access governance. The narrative centers on Decagon Platform and its role as a Generative AI Platforms deployment for Hertz Switzerland in 2025.
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Hunter Douglas Germany | Manufacturing | 100 | $10M | Germany | Decagon | Decagon Platform | Generative AI Platforms | 2025 | n/a |
In 2025, Hunter Douglas Germany implemented Decagon Platform, deploying a Generative AI Platforms capability for its Germany operations and listing the engagement on Decagon's customer site. The implementation is documented by Decagon as a customer engagement for Hunter Douglas Germany and positions the Decagon Platform as the central Generative AI Platforms component supporting product development workflows.
The Decagon Platform implementation included platform modules typical of modern generative AI solutions, including model orchestration and management, prompt engineering and workspace features, data ingestion and embedding workflows for retrieval augmented generation, and inference API endpoints with model versioning. Decagon Platform was configured to provide model lifecycle controls and experimentation environments, enabling controlled fine tuning and evaluation workflows within the application.
Operational scope focused on product development and engineering functions within Hunter Douglas Germany, where the Decagon Platform was used to surface design alternatives, automate text and specification generation, and support engineering knowledge retrieval. The deployment followed a cloud hosted SaaS pattern with centralized platform administration, aligning with common Generative AI Platforms architectures that separate model orchestration from edge or on premise execution when required.
Governance and rollout emphasized role based access and model approval workflows, with change control around prompt templates and model promotion to production tiers. The implementation narrative shows Hunter Douglas Germany, Decagon Platform, Generative AI Platforms as a coordinated entry point for AI assisted product engineering and technical content generation, with formalized operational ownership and staged adoption across relevant engineering teams.
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Professional Services | 3500 | $937M | United States | Decagon | Decagon Platform | Generative AI Platforms | 2025 | n/a |
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Buyer Intent: Companies Evaluating Decagon Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Decagon Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Decagon Platform for Generative AI Platforms include:
- Sprious, a United States based Professional Services organization with 29 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Decagon Platform Coverage
Decagon Platform is a Generative AI Platforms solution from Decagon.
Companies worldwide use Decagon Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Deutsche Telekom, Samsara, Hertz Switzerland and Hunter Douglas Germany are recorded users of
Decagon Platform for Generative AI Platforms.
Companies using Decagon Platform are most concentrated in Communications, Professional Services and Transportation, with adoption spanning over 21 industries.
Companies using Decagon Platform are most concentrated in Germany, United States and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Decagon Platform across Americas, EMEA, and APAC.
Companies using Decagon Platform range from small businesses with 0-100 employees - 50%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Decagon Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Decagon Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Generative AI Platforms.