List of Deluxe Case Management Dispute (ex TRIPS) Customers
Minneapolis, 55402, MN,
United States
Since 2010, our global team of researchers has been studying Deluxe Case Management Dispute (ex TRIPS) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Deluxe Case Management Dispute (ex TRIPS) for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Deluxe Case Management Dispute (ex TRIPS) for Dispute Management include: Huntington National Bank, a United States based Banking and Financial Services organisation with 20924 employees and revenues of $7.39 billion, Frost Bank, a United States based Banking and Financial Services organisation with 6000 employees and revenues of $576.0 million, Peoples Bank, a United States based Banking and Financial Services organisation with 1500 employees and revenues of $31.0 million and many others.
Contact us if you need a completed and verified list of companies using Deluxe Case Management Dispute (ex TRIPS), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Deluxe Case Management Dispute (ex TRIPS) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Frost Bank | Banking and Financial Services | 6000 | $576M | United States | Deluxe Corp. | Deluxe Case Management Dispute (ex TRIPS) | Dispute Management | 2016 | n/a | In 2016, Frost Bank implemented Deluxe Case Management Dispute (ex TRIPS) to support Item Processing (Incoming & Exceptions) and TRIPS Exception. The deployment targeted Dispute Management for back office item processing and exception workflows as a centralized case management and decisioning layer. Deluxe Case Management Dispute (ex TRIPS) was configured to automate exception decisioning, item research, and fraud detection, using Item Processing Incoming & Exceptions and TRIPS Exception capabilities. Configuration emphasized adjudication rules, case creation and routing, and investigation workspaces to reduce manual touchpoints in exception handling. Operational coverage focused on back office operations processing incoming items and exception flows, and on fraud and research teams responsible for investigation and disposition. The implementation unified case records and orchestrated decisioning across item processing and exception queues to support higher throughput and consistent handling. Governance changes standardized exception decision workflows and centralized research artifacts inside the Dispute Management application to support consistent adjudication and fraud identification. Frost Bank reported the solution enabled handling higher volumes more efficiently, improved fraud identification and faster research and decisioning with fewer manual touchpoints. | |
 |
Huntington National Bank | Banking and Financial Services | 20924 | $7.4B | United States | Deluxe Corp. | Deluxe Case Management Dispute (ex TRIPS) | Dispute Management | 2019 | n/a | In 2019, Huntington National Bank deployed Deluxe Case Management Dispute (ex TRIPS) in the Dispute Management category across its U.S. operations. The deployment leverages Deluxe's Universal Case Manager modules, including Legal and Adjustments, to digitize and streamline back office dispute, legal mandate and adjustment workflows. The implementation configures UCM Legal and Adjustments modules to centralize case intake, automate routing, manage documents and support adjudication workflows, aligning front office intake with back office processing. Configuration emphasizes case lifecycle orchestration and template driven workflows to speed updates and reduce manual handoffs between customer service and operations. Operational coverage is focused on U.S. dispute resolution, customer service, legal compliance and adjustments functions, with a centralized case repository and role based access across those departments. Vendor materials show module usage patterns that indicate the bank instrumented the Legal and Adjustments capabilities for end to end case handling and cross functional communications. Huntington reports faster speed to market for workflow updates and measurable efficiencies across processing and customer service after adopting Deluxe Case Management Dispute. The bank also cites improved scalability for dispute volumes and strengthened front and back office communications as part of the implementation outcomes. | |
 |
Peoples Bank | Banking and Financial Services | 1500 | $31M | United States | Deluxe Corp. | Deluxe Case Management Dispute (ex TRIPS) | Dispute Management | 2025 | n/a | In 2025 Peoples Bank implemented Deluxe Case Management Dispute (ex TRIPS) for Dispute Management as part of an expanded relationship with Deluxe Corp that extended integrated payments, merchant services and treasury solutions. The deployment was positioned to centralize dispute intake and adjudication within the bank's enterprise payments and receivables capability in the United States. Deluxe Case Management Dispute was configured to support standard dispute lifecycle functions, including case intake and triage, chargeback processing, evidence and documentation management, workflow routing and SLA tracking, and case-level audit trails and reporting. Configuration focused on role-based routing for operations and investigations teams, templated correspondence, and configurable workflow stages to align with bank dispute policies. Integrations were aligned with the broader integrated payments, merchant services and treasury solutions announced by Deluxe, enabling case creation from payment events and tying dispute resolution workflows to merchant services and treasury reconciliation processes. Operational coverage included treasury, payments operations, merchant services servicing, fraud and dispute resolution teams across the bank's U.S. operations. Governance was restructured to centralize dispute workflow ownership, formalize escalation paths, and standardize documentation and retention practices to support compliance and auditability. The implementation strengthened Peoples Bank's enterprise payments and receivables capabilities as described in the Deluxe announcement. |
Buyer Intent: Companies Evaluating Deluxe Case Management Dispute (ex TRIPS)
- Search Maven Media, a United States based Professional Services organization with 40 Employees
- Value, a Tunisia based Professional Services company with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||