List of Descartes Retail Distribution Customers
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Since 2010, our global team of researchers has been studying Descartes Retail Distribution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Descartes Retail Distribution for Retail Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Descartes Retail Distribution for Retail Management include: RH, a United States based Retail organisation with 5330 employees and revenues of $3.59 billion, Caleres, a United States based Retail organisation with 4800 employees and revenues of $2.72 billion, PACE Runners, a United States based Transportation organisation with 400 employees and revenues of $80.0 million, GNC, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Descartes Retail Distribution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Descartes Retail Distribution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caleres | Retail | 4800 | $2.7B | United States | Descartes Systems | Descartes Retail Distribution | Retail Management | 2016 | n/a |
In 2016, Caleres implemented Descartes Retail Distribution to manage DC-to-store pool distribution across North America. The deployment used Descartes Pool Distribution including carton-level mobile tracking and StoreTrac to support retail distribution and logistics in the United States and Canada, delivering a platformed approach to carrier orchestration and store replenishment routing. The program enabled elimination of its private fleet, supported more frequent store replenishment, and reduced transportation costs as part of the operational redesign.
The implementation delivered carton-level visibility through mobile carton tracking and store-level scanning, providing operational control over carton flows and inventory in transit. Operational coverage focused on distribution center to store deliveries across the United States and Canada, affecting transportation operations, distribution management, and store replenishment functions. Governance moved toward a pooled distribution model with carrier-managed routes and carton-level delivery compliance monitoring, achieving 98.5% on-time compliance within two-hour delivery windows as reported in the Descartes case study. The deployment aligns with Retail Management workflows including order manifesting, route execution, delivery confirmation, and exception handling.
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GNC | Retail | 10 | $1M | United States | Descartes Systems | Descartes Retail Distribution | Retail Management | 2015 | n/a |
In 2015, GNC was listed as a customer in Descartes' BearWare acquisition announcement for using BearWare carton level mobile tracking, indicating an implementation of Descartes Retail Distribution. The mention ties GNC to Descartes Retail Distribution within its retail distribution operations and establishes the year of the deployment.
Descartes Retail Distribution was applied for carton level tracking and pool distribution capabilities, with functional emphasis on mobile scanning workflows to support store shipments, claims handling, and loss prevention. These capabilities align with the Retail Management category, providing shipment visibility at store receipt, carton level mobile tracking, pool distribution orchestration, and operational support for claims processes.
Operational coverage indicated North America focused distribution and store operations, with business functions impacted including distribution/logistics, store receiving, and claims management. Governance and rollout details suggested integration of carton level mobile tracking into existing store shipment and loss-prevention workflows, embedding Descartes Retail Distribution into day to day store and distribution center operations.
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PACE Runners | Transportation | 400 | $80M | United States | Descartes Systems | Descartes Retail Distribution | Retail Management | 2020 | n/a |
In 2020, PACE Runners implemented Descartes Retail Distribution as part of its Retail Management capabilities to centralize dispatch, route planning, and warehouse orchestration for its transportation operations. The deployment targeted on-site warehouse and outbound workflows at the company operational site and was positioned to support coordination between company staff, a W2 fleet and independent contractor drivers, and two contracted external accounts.
Descartes Retail Distribution was configured to address stop sequencing and daily route arrangement, load planning for palletized trailers, shipment documentation capture including Bills of Lading, and proof of delivery workflows. Configuration emphasized operational tasks observed in daily operations, such as arranging stops, correcting driver assignments, assisting with loading, and validating inbound shipment seals.
The implementation operated alongside explicit integrations with Dispatch Science and CXT, with staff using all three systems to arrange stops and reconcile driver-reported shortages and overages. Operational coverage extended across dispatch, driver communications, inbound receiving, outbound staging, and on-the-ground loading and offloading activities.
Governance changes focused on standardized driver record keeping and communication workflows, including filing Bills of Lading, recording delivery windows, and escalating driver issues discovered in Dispatch Science back into the Descartes-enabled operational process. Operational controls supported day-shift and outbound coordination, ensuring system-aligned responsibilities for drivers and tighter links between warehouse execution and route orchestration.
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Retail | 5330 | $3.6B | United States | Descartes Systems | Descartes Retail Distribution | Retail Management | 2015 | n/a |
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