List of DeskDirector Customers

DeskDirector

29 Enfield Street, Auckland,,
Auckland, 1021,
New Zealand

https://www.deskdirector.com/

64 9 550 0072

Professional Services

$1M

Since 2010, our global team of researchers has been studying DeskDirector customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased DeskDirector for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using DeskDirector for Customer Support include: Fully Managed, a Canada based Professional Services organisation with 350 employees and revenues of $55.0 million, Careworx Canada, a Canada based Professional Services organisation with 270 employees and revenues of $40.0 million, ROCK, a United Kingdom based Professional Services organisation with 200 employees and revenues of $25.0 million, Transputec, a United Kingdom based Professional Services organisation with 61 employees and revenues of $22.4 million, Stenger & Stenger P.C., a United States based Professional Services organisation with 100 employees and revenues of $20.0 million and many others.

Contact us if you need a completed and verified list of companies using DeskDirector, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The DeskDirector customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Accessium Group	Professional Services	10	$1M	United States	DeskDirector	DeskDirector	Customer Support	2020	n/a	In 2020, Accessium Group implemented DeskDirector as a Customer Support application on their website. The deployment surfaces DeskDirector as a web-embedded client portal, centralizing ticket submission and self-service entry points for the firm’s professional services clients. The DeskDirector configuration focuses on Customer Support functional modules typical for client-facing service tools, including ticket creation and tracking, knowledge base access, case triage and routing, and in-app messaging to support client communications. The implementation is scoped to the company’s client support and operations functions, with administrative controls and agent workflows managed through the portal to handle incoming requests and maintain case status. This Accessium Group DeskDirector Customer Support deployment supports client support and service delivery processes for the small firm, with the application surfaced directly on the corporate website to streamline client engagement.
Adnet Technologies	Professional Services	10	$1M	United States	DeskDirector	DeskDirector	Customer Support	2020	n/a	In 2020, Adnet Technologies deployed DeskDirector as its Customer Support application on its corporate website. The DeskDirector implementation establishes a customer facing portal embedded into the website for ticket submission and self service, aligning with typical Customer Support workflows for a small professional services firm. The DeskDirector deployment concentrates on ticket intake, customer authentication flows, knowledge base publishing, and automated acknowledgement communications, reflecting standard Customer Support modules. Operational scope is client facing support and account management, with governance organized around centralized support ownership in the service team, documented ticket handling procedures, and incremental configuration through the DeskDirector administrative console, and the implementation is surfaced directly on the company website.
Agilitec It	Professional Services	10	$1M	United States	DeskDirector	DeskDirector	Customer Support	2020	n/a	In 2020, Agilitec It deployed DeskDirector embedded on its public website to provide a client-facing Customer Support channel. Agilitec It implemented DeskDirector as the Customer Support application to centralize client intake for its professional services business function, with the deployment visible on the company website. The DeskDirector implementation focuses on a web portal experience typical of Customer Support tooling, including client ticket submission, a self-service knowledge resource, and status notifications tied to support requests. Configuration appears scoped to lightweight portal branding and form-based request capture suitable for a 10 person professional services firm, enabling structured ticket creation and basic request tracking workflows. Operationally the deployment centralizes support intake for the service delivery and client success roles, shifting first contact to the website channel and enforcing standardized intake and assignment workflows. The architecture is a cloud hosted application delivered through the public site, and governance centers on ticket ownership and web channel management rather than on-site infrastructure changes.
Allixo Technologies	Communications	10	$1M	United States	DeskDirector	DeskDirector	Customer Support	2020	n/a	In 2020, Allixo Technologies deployed DeskDirector on its public website to provide Customer Support directly to clients. DeskDirector is implemented as a web-facing client portal to centralize customer contact and manage incoming service requests for the company. The deployment emphasizes standard Customer Support capabilities aligned with small team operations, including ticket intake, self-service knowledge access, and in-portal communication workflows. The implementation supports customer service and technical support business functions for Allixo Technologies, consolidating request capture and ongoing case handling within the DeskDirector portal for a ten person organization.
Arrc Enterprises	Professional Services	38	$3M	United States	DeskDirector	DeskDirector	Customer Support	2021	n/a	In 2021, Arrc Enterprises implemented DeskDirector on their website to extend client support workflows through a web-embedded portal. DeskDirector is used as a Customer Support application to provide client-facing ticket submission, secure messaging, and portal-based access to service requests and documentation. The deployment is web-hosted and centers on the customer portal surface integrated into Arrc Enterprises website, aligning support function and client services teams in the United States. Configuration is focused on standard Customer Support capabilities including ticketing, knowledge base access, and service request orchestration, enabling Arrc Enterprises DeskDirector Customer Support to centralize client communication and case tracking.
	Professional Services	15	$1M	Netherlands	DeskDirector	DeskDirector	Customer Support	2020	n/a
	Professional Services	42	$4M	Australia	DeskDirector	DeskDirector	Customer Support	2020	n/a
	Professional Services	10	$1M	United States	DeskDirector	DeskDirector	Customer Support	2020	n/a
	Professional Services	20	$1M	United Kingdom	DeskDirector	DeskDirector	Customer Support	2020	n/a
	Professional Services	23	$3M	United States	DeskDirector	DeskDirector	Customer Support	2020	n/a

Showing 1 to 10 of 53 entries

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