List of Diennea magnews CRM Customers
Faenza, 48018,
Italy
Since 2010, our global team of researchers has been studying Diennea magnews CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Diennea magnews CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Diennea magnews CRM for CRM include: Sacchi Giuseppe, a Italy based Distribution organisation with 1300 employees and revenues of $694.0 million, ActionAid Italy, a Italy based Non Profit organisation with 105 employees and revenues of $59.0 million, Illumia, a Italy based Utilities organisation with 300 employees and revenues of $30.0 million, Dr.Vranjes Firenze, a Italy based Distribution organisation with 200 employees and revenues of $19.0 million and many others.
Contact us if you need a completed and verified list of companies using Diennea magnews CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Diennea magnews CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ActionAid Italy | Non Profit | 105 | $59M | Italy | Diennea | Diennea magnews CRM | CRM | 2021 | t.bd think by Diennea |
In 2021, ActionAid Italy implemented Diennea magnews CRM. The Diennea magnews CRM application was deployed to support fundraising and supporter communications within ActionAid Italy, and the implementation was delivered with partner t.bd think by Diennea.
The implementation concentrated on automating fundraising workflows and converting pledge actions into completed adoptions, configuring multichannel campaign capabilities for email, SMS and web engagement, and establishing monitoring workflows for supporter requests. Diennea magnews CRM was configured to provide workflow automation, campaign orchestration, and donor engagement tracking aligned with standard CRM functional workflows.
Magnews was integrated with the organization’s Mentor CRM to synchronize supporter records and pledge events, enabling automated conversion logic that moved pledge actions into adoption records and triggered multichannel communications. The integration supported operational coverage across fundraising and supporter communications teams in Italy, linking pledge data to campaign execution and supporter notifications.
Governance centralized workflow ownership within fundraising and supporter communications, with automated processes for request monitoring and communications orchestration. The vendor case study indicates the automation enabled faster monitoring of requests and more effective multichannel communications to supporters, improving donor engagement and conversion for fundraising in Italy.
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Dr.Vranjes Firenze | Distribution | 200 | $19M | Italy | Diennea | Diennea magnews CRM | CRM | 2021 | t.bd think by Diennea |
In 2021 Dr.Vranjes Firenze implemented Diennea magnews CRM as its CRM, initiating a program to unify customer data across digital and physical channels. The effort focused on creating a single phygital customer view to support coordinated retail and e-commerce CRM in Italy, with a rollout aligned to marketing and store operations teams.
Diennea magnews CRM was configured to centralize customer profiles, enable segmentation, and drive automated journey orchestration. Core functional capabilities implemented included campaign automation for email journeys, real time segmentation for personalization, and prebuilt automated flows such as welcome, cart abandonment, and refill flows to support both online and in-store purchase behaviors.
Integrations were explicitly built with the Magento ecommerce platform and with physical POS data streams to synchronize transactional and behavioral signals into the CRM profile. The implementation covered retail and e-commerce CRM use cases in Italy, enabling cross-channel orchestration between Magento-driven storefront events and in-store sales data.
The project was delivered with support from t.bd think by Diennea, which handled implementation and operational rollout across channels. Vendor case study reporting cites outcomes within six months, including a 45% increase in sessions from email and a 15% uplift in revenue attributable to magnews-driven campaigns.
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Illumia | Utilities | 300 | $30M | Italy | Diennea | Diennea magnews CRM | CRM | 2021 | t.bd think by Diennea |
In 2021, Illumia implemented Diennea magnews CRM to manage and centralize email and SMS lifecycle campaigns. The deployment targeted onboarding, customer surveys, transactional SMS and lifecycle messaging to support customer engagement and to enable upsell and cross-sell for energy and gas services across Italy.
The Diennea magnews CRM implementation consolidated campaign orchestration and communications management into a single application, enabling templated email workflows, SMS dispatching, and survey distribution as core functional capabilities. Configuration emphasized lifecycle orchestration and audience segmentation to drive targeted onboarding and post sale engagement, with operational ownership aligned between customer engagement and commercial teams. The project was executed with implementation partner t.bd think by Diennea.
Operational coverage focused on customer-facing communications for Illumia's energy and gas customer base in Italy, processing campaign sends and transactional messages at scale. Governance centralized message templates and campaign scheduling inside magnews CRM to standardize communications and reduce fragmentation across channels. According to the vendor case study the project reported a 55% open rate, a 15% survey click through rate, and approximately 15k SMS per month.
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Distribution | 1300 | $694M | Italy | Diennea | Diennea magnews CRM | CRM | 2015 | n/a |
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Buyer Intent: Companies Evaluating Diennea magnews CRM
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