List of DM World Customer Experience Customers
Dubai, n/a,
United Arab Emirates
Since 2010, our global team of researchers has been studying DM World Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DM World Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DM World Customer Experience for Customer Experience include: GEMS Education, a United Arab Emirates based Education organisation with 10000 employees and revenues of $1.50 billion, Axiom Telecom, a United Arab Emirates based Communications organisation with 2000 employees and revenues of $670.0 million, Emirates Steel United Arab Emirates, a United Arab Emirates based Manufacturing organisation with 250 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using DM World Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DM World Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Axiom Telecom | Communications | 2000 | $670M | United Arab Emirates | DM World | DM World Customer Experience | Customer Experience | 2021 | n/a | In 2021, Axiom Telecom engaged DM World to implement DM World Customer Experience across its UAE retail and online channels. The engagement targeted Customer Experience objectives, focusing on improving customer engagement and feedback handling across retail stores and the e-commerce channel. Deployment scope explicitly covered UAE retail touchpoints and digital storefront interactions, and the work was CRM-related digital work provided by DM World. The implementation emphasized Customer Experience and Survey Management functionality, configured to capture structured surveys and open feedback from point of sale interactions and online channels. Category-aligned capabilities were applied including survey lifecycle management, feedback capture forms, automated case creation workflows, and role-based dashboards to surface customer sentiment to service teams. The DM World Customer Experience configuration consolidated customer feedback streams to enable consistent routing and handling within Axiom Telecom’s service processes. Operational rollout was executed in phases across the UAE retail estate and online operations, with governance focused on feedback routing rules, escalation workflows, and defined ownership for response handling. Training and process documentation were deployed for customer service and store teams to operationalize new feedback handling workflows and survey response procedures. Axiom Telecom’s DM World Customer Experience deployment established a centralized Customer Experience platform to coordinate customer engagement and feedback handling across channels. | |
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Emirates Steel United Arab Emirates | Manufacturing | 250 | $60M | United Arab Emirates | DM World | DM World Customer Experience | Customer Experience | 2020 | n/a | In 2020, Emirates Steel implemented DM World Customer Experience to manage stakeholder and client interactions across its industrial operations in the United Arab Emirates, deploying a Customer Experience solution aligned to commercial and service workflows. The DM World Customer Experience deployment centralized feedback capture and structured stakeholder engagement across buyer, supplier, and client touchpoints to support ongoing engagement management and issue resolution. The implementation emphasized Customer Experience capabilities typical of the category, including feedback capture and survey orchestration, case management for logged issues, and dashboarding for sentiment and operational triage. Configuration work covered stakeholder segmentation, automated routing based on business rules, and SLA driven workflows to ensure structured follow up and visibility for operational and managerial users. Operational scope included commercial teams, customer service, and stakeholder relations within the United Arab Emirates, with governance organized around a centralized intake and escalation workflow and role based access controls. Rollout required process alignment between sales, service, and operations functions and configuration of workflows to reflect industrial sector stakeholder interactions. | |
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GEMS Education | Education | 10000 | $1.5B | United Arab Emirates | DM World | DM World Customer Experience | Customer Experience | 2022 | n/a | In 2022, GEMS Education implemented DM World Customer Experience. The deployment covers GEMS’ UAE schools network and is oriented toward capturing parent, student and staff feedback to inform service improvements. Deployment appears focused on survey and CX management capabilities within the DM World Customer Experience application, including survey creation and distribution, NPS style scoring and feedback aggregation, and centralized reporting and dashboards. Configuration likely includes automated survey cycles, feedback routing to school operations, and case management workflows to support follow up, which are standard functional workflows for the Customer Experience category. Operational scope spans parent engagement teams, student services, and staff feedback channels across GEMS schools in the United Arab Emirates, with program governance centralized to maintain consistent survey design and response handling while preserving school level feedback loops. The implementation links business functions such as parent communications, student experience management, staff engagement, and quality assurance to the DM World Customer Experience application. This module usage is inferred from DM World’s client listing and product pages because no dedicated public case study was provided on DM World’s site. The narrative connects GEMS Education, DM World Customer Experience and the Customer Experience application to the capture and management of feedback across education operations. |
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