Axiom Telecom
E2 - Second Level - Beside Uno Restaurant Deira,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 430 75607
Communications
Axiom Telecom Technographics
Axiom Telecom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Axiom Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Axiom Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Axiom Telecom has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, PeopleStrong Skills Cloud for Skills Intelligence in 2023, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Axiom Telecom is running and its propensity to invest more and deepen its relationship with Oracle , PeopleStrong , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Axiom Telecom revenues, which have grown to $670.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Axiom Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Axiom Telecom Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
In 2020 Axiom Telecom implemented Oracle Cloud ERP in the ERP Financial category. The program represented the company’s first major step to the cloud and targeted core finance and supply chain processes for one of the largest mobile technology distributors based in the United Arab Emirates and serving the surrounding region. The rollout leveraged Oracle Fusion Cloud ERP and SCM modules to consolidate transactional finance, procurement, and order management operations.
The deployment included Oracle Cloud ERP financial management alongside SCM modules for procurement and order management, configuring general ledger, accounts payable, accounts receivable, procure to pay workflows, and order to cash orchestration. Configuration work emphasized standardization of master data, financial posting rules, and procurement approval workflows to support distributor scale operations. Automation was applied to core transactional flows and invoice processing in line with typical ERP Financial capabilities.
The program progressed to a go live in August 2021, sequencing releases across finance, procurement, and order management functions to align operational controls across UAE distribution sites and regional channels. Integrations were implemented within the Oracle Fusion Cloud suite to enable end to end order fulfillment and financial close workflows between ERP and SCM components. Governance was formalized with cross functional ownership for finance and supply chain processes, centralized configuration management, and role based access controls to support consistent controls and auditability.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PeopleStrong | Legacy | PeopleStrong Skills Cloud | Skills Intelligence | HCM | n/a | 2023 | 2023 |
In 2023, Axiom Telecom implemented PeopleStrong Skills Cloud. PeopleStrong lists Axiom Telecom as a regional client in the GCC using the vendor's HR Tech 4.0 platform for talent management and frontline employee solutions, and the deployment is associated with HR and performance processes across the organization.
Axiom Telecom’s deployment leverages PeopleStrong Skills Cloud, positioned in the Skills Intelligence category, with inferred use of the Career & Skills capabilities based on vendor product positioning and client logo placement. Configuration work likely focused on skills taxonomy and competency mapping, role based skill profiles, and career pathway definitions to support talent development and frontline workforce planning.
Operational coverage centers on HR driven talent management and performance workflows for frontline employee cohorts across the GCC region, with the HR function acting as the primary governance owner. Public materials do not enumerate specific system integrations, therefore integration details are not documented in vendor facing references.
Governance and process changes inferred from the implementation emphasize centralized skills governance, standardized role competency frameworks, and the embedding of skills profiles into performance and career processes. The narrative aligns Axiom Telecom PeopleStrong Skills Cloud Skills Intelligence HR relationship, showing a skills first approach to talent and frontline workforce management.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Axiom Telecom deployed Freshdesk Messaging (Formerly Freshchat) on its website to centralize customer-facing conversations, using Freshdesk Messaging to address web-based inquiries. This implementation is categorized under Chatbots and Conversational AI and is positioned to support customer service and sales interactions for the United Arab Emirates operations of Axiom Telecom, a 2,000 employee communications company.
The Freshdesk Messaging implementation focuses on conversational workflows typical of Chatbots and Conversational AI, including a web chat widget, automated bot flows for first‑contact responses, persistent messaging threads, and agent handover to live support. Configuration likely emphasizes message routing, canned responses and conversational templates, and an agent inbox to manage asynchronous customer conversations through the Freshdesk Messaging interface.
Operational governance centers on embedding the Freshdesk Messaging widget into the website front end, establishing escalation and handoff procedures from automated bot flows to human agents, and defining support workflows for customer service and sales teams. The deployment concentrates on consolidating web-originated customer engagement within Freshdesk Messaging, with standard monitoring and conversational analytics capabilities used to manage daily support operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
|
2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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eCommerce | eCommerce |
|
2014 | 2014 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Supply Chain Management | SCM |
|
2020 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
|
2021 | 2021 |
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Customer Support | CRM |
|
2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM | CRM |
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2019 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Procurement | Procurement |
|
2019 | 2020 |
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Supplier Relationship Management | Procurement |
|
2014 | 2014 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Axiom Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Axiom Telecom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Axiom Telecom IT executives and key decision makers. This section highlights Axiom Telecom's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2024-05-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Axiom Telecom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Axiom Telecom Technographics
Axiom Telecom is a Communications organization based in United Arab Emirates,
with around 2000 employees and annual revenues of $670.0 million.
Axiom Telecom operates a diverse technology stack with applications such as
Oracle Cloud ERP, PeopleStrong Skills Cloud and Freshdesk Messaging (Formerly Freshchat),
covering areas like ERP Financial, Skills Intelligence and Chatbots and Conversational AI.
Axiom Telecom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, PeopleStrong and Freshworks.
Axiom Telecom recently adopted applications including
PeopleStrong Skills Cloud in 2023, Freshdesk Messaging (Formerly Freshchat) in 2021 and DM World Customer Experience in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Axiom Telecom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Axiom Telecom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Axiom Telecom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.