List of DNK Satisfaction Survey Customers
São Paulo, 04571-000,
Brazil
Since 2010, our global team of researchers has been studying DNK Satisfaction Survey customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DNK Satisfaction Survey for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DNK Satisfaction Survey for Survey and Questionnaire include: Porto Seguro, a Brazil based Insurance organisation with 13700 employees and revenues of $6.66 billion, Elektro Brazil, a Brazil based Utilities organisation with 4000 employees and revenues of $1.65 billion, Edenred Brazil, a Brazil based Banking and Financial Services organisation with 3000 employees and revenues of $590.0 million and many others.
Contact us if you need a completed and verified list of companies using DNK Satisfaction Survey, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DNK Satisfaction Survey customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Edenred Brazil | Banking and Financial Services | 3000 | $590M | Brazil | DNK Infotelecom | DNK Satisfaction Survey | Survey and Questionnaire | 2019 | n/a |
In 2019 Edenred Brazil implemented DNK Satisfaction Survey, deploying a Survey and Questionnaire application to formalize customer feedback collection across its Brazil contact center operations. The engagement with vendor DNK Infotelecom emphasized contact center mapping and the embedding of Voice of the Customer measurement into operational workflows.
The DNK Satisfaction Survey implementation delivered standard Survey and Questionnaire capabilities, including survey orchestration, automated post interaction feedback capture, satisfaction scoring, reporting dashboards, and VOC analytics to profile sentiment and service quality. DNK Satisfaction Survey was configured to support event driven survey triggers tied to customer service interactions and to provide consolidated reporting for quality reviews.
Work focused on mapping contact center processes and aligning survey touchpoints to existing customer interactions, instrumenting feedback at agent and queue levels across Brazil. Operational coverage included customer service and quality assurance teams, with survey outputs used to prioritize process improvements and agent coaching.
Governance centered on process improvement initiatives driven by captured feedback, with DNK Infotelecom supporting deployment and workflow adjustments. The engagement drove greater efficiency and quality in customer service operations in Brazil through structured customer satisfaction measurement and Voice of the Customer insights.
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Elektro Brazil | Utilities | 4000 | $1.7B | Brazil | DNK Infotelecom | DNK Satisfaction Survey | Survey and Questionnaire | 2019 | n/a |
In 2019, Elektro Brazil implemented DNK Satisfaction Survey as part of a contact center program that used DNK Infotelecom technology to rebuild and reposition inbound call flows. The engagement included deployment of DNK's URA Persona to introduce new services and functionality that increased customer satisfaction and humanization of the IVR channel in Brazil, aligning the DNK Satisfaction Survey with the company contact handling strategy. The implementation is identified in the Survey and Questionnaire category and the full application name DNK Satisfaction Survey is used for service-evaluation and CX feedback capture.
The deployment used IVR-based survey orchestration and post-interaction survey capabilities common to Survey and Questionnaire solutions, with DNK Satisfaction Survey configured to prompt callers for service-evaluation responses and to record structured feedback during or immediately after voice interactions. Configuration emphasized persona-driven prompts from URA Persona, automated collection of caller responses, and capture of qualitative voice comments for downstream analysis, aligning questionnaire flows with existing agent escalation paths. The DNK Satisfaction Survey was positioned to feed operational reporting and agent quality workflows within the contact center voice environment.
Operational scope focused on Elektro Brazil customer service operations in Brazil, concentrating on contact center call-flow governance and CX processes. Governance changes included redesigned call-flow logic, standardized survey scripting, and introduction of feedback loops to inform agent coaching and service adjustments, reflecting workflow restructuring tied to the DNK URA Persona rollout. According to the vendor testimonial, use of DNK Satisfaction Survey and URA Persona produced explicit service-evaluation and customer experience improvements as part of the contact center engagement.
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Porto Seguro | Insurance | 13700 | $6.7B | Brazil | DNK Infotelecom | DNK Satisfaction Survey | Survey and Questionnaire | 2016 | n/a |
In 2016, Porto Seguro began work with DNK Infotelecom and deployed DNK Satisfaction Survey within Porto Seguro Cartões to optimize contact-center processes for the credit card operation. The deployment used the Survey and Questionnaire application DNK Satisfaction Survey to capture post-call customer feedback and to support voice of the customer evaluation across Brazil.
Implementation focused on survey orchestration and IVR-triggered questionnaires, leveraging voice of the customer evaluation workflows and service measurement capabilities typical of Survey and Questionnaire solutions. DNK Satisfaction Survey was configured to operate via IVR callbacks and in-call prompts, and standard Survey and Questionnaire features such as response routing, timestamped feedback capture, and consolidated reporting were used to support contact-center quality monitoring.
The solution instrumented contact-center call flows and IVR systems to measure agent interactions in real time, targeting Porto Seguro Cartões credit card service lines. Operational coverage included customer service and quality assurance teams within the credit card operation, enabling continuous sampling for voice of the customer analysis and service measurement in Brazil.
Rollout was centered on the credit card contact-center and introduced process changes to incorporate survey results into agent coaching and quality workflows. According to DNK testimonials, the engagement improved customer satisfaction and productivity while reducing costs for the credit card operation.
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