List of Dydu Chatbot Customers

Do You Dream Up

Industrious, 37 Rue de Surène, 75008 Paris 1 place Lainé,
Bordeaux, 75008,
France

https://www.dydu.ai/

33 1 83 64 78 13

Professional Services

$4M

Since 2010, our global team of researchers has been studying Dydu Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Dydu Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Dydu Chatbot for Chatbots and Conversational AI include: Caisse des Depots, a France based Government organisation with 6000 employees and revenues of $2.00 billion, SPB, a France based Insurance organisation with 1400 employees and revenues of $167.0 million, Euro-Assurance, a France based Insurance organisation with 550 employees and revenues of $55.0 million and many others.

Contact us if you need a completed and verified list of companies using Dydu Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Dydu Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Caisse des Depots	Government	6000	$2.0B	France	Do You Dream Up	Dydu Chatbot	Chatbots and Conversational AI	2017	n/a	In 2017, Caisse des Dépôts deployed the Dydu Chatbot to support customer self-service for its pensions and benefits management operations. The Dydu Chatbot was implemented as a Chatbots and Conversational AI solution to provide 24/7 automated responses to frequently asked questions and to reduce routine human contacts across its pension management remit. Deployment focused on customer relations services distributed across two primary sites, Angers-Paris and Bordeaux, with the Customer self-service unit in Angers and the Digital information and customer experience unit in Bordeaux driving requirements and content. The initial configuration placed the virtual assistant Ariane in the textbox used for accessing private spaces, concentrating functionality on general information and private space access before extending to the CNRACL and Ircantec sites. Do You Dream Up provided implementation, structure development, and training support, and the solution reached operational readiness in less than six months. Functional capabilities implemented included conversational FAQ handling, authentication-adjacent guidance for private space sign-in, and a structured training corpus for ongoing conversation management, with plans to extend capabilities to personalized pension queries such as pension totals and accrued quarters. Governance was organized with dedicated teams for chatbot development on each website and regular monitoring and follow-up of conversations to refine intents and responses. The deployment served a broad constituency including 75,000 public sector employers, 7.5 million contributors, and 3.5 million pensioners, and produced explicit operational results reported by the customer, including 550,000 conversations since January 2013, an average of 11,600 conversations per month, and an 85% response success rate, with reported reductions in human contact for frequently asked questions.
Euro-Assurance	Insurance	550	$55M	France	Do You Dream Up	Dydu Chatbot	Chatbots and Conversational AI	2017	n/a	In 2017, Euro-Assurance implemented Dydu Chatbot, a Chatbots and Conversational AI application to provide online assistance and to support its web-based insurance quotation and contracting workflows. The deployment focused on the company website and targeted site visitors, prospects, and clients who interact with the online simulation questionnaire used to obtain a tariff and to progress toward contract subscription. Euro-Assurance Dydu Chatbot Chatbots and Conversational AI supports customer facing sales and service workflows on the public site. The Dydu Chatbot was configured to operate as a conversational layer for guided questionnaire completion, frequently asked question handling, and session continuity across a user visit. Configuration emphasized intent recognition and structured conversational flows that guide users through mandatory questionnaire fields required for tariff calculation, while capturing contact and identity data elements when provided by the user. Session persistence and identification were managed in concert with website cookies and online identifiers, enabling the chatbot to resume or continue interactions within the same browsing session. Operational integration reflected coexistence with the site cookie and tracking ecosystem, the cookie policy listing a specific DYDU Chatbot cookie among analytics and social services cookies, and analytics tags used for audience measurement. Data collected through chat interactions are treated under Euro-Assurance data protection rules, the privacy policy naming personal data types such as name, email, postal address, telephone number, marital status, and IBAN. The policy establishes the legal basis of interest legitimate for processing, retention windows for clients and prospects, and explicit limits on cookie retention up to 13 months. Governance for the Dydu Chatbot implementation was framed by the company privacy and cookie policy, including a designated data protection contact point and an address for the DPO. The policy documents individual rights to access, rectification, erasure and portability, and it specifies that cross border data transfers including transfers to Morocco are governed by appropriate legal instruments such as standard contractual clauses. Dydu Chatbot operation was therefore embedded within Euro-Assurance privacy controls and consent aware cookie handling, aligning conversational automation with regulatory and data governance requirements.
SPB	Insurance	1400	$167M	France	Do You Dream Up	Dydu Chatbot	Chatbots and Conversational AI	2020	n/a	In 2020, SPB deployed the Dydu Chatbot in the Chatbots and Conversational AI category to provide automated fault diagnosis for retail products as part of warranty extension journeys. Until 2020 the management of breakdowns for mass market devices was mainly done by telephone, creating friction for policyholders and high volumes for after sales service teams; the Dydu Chatbot was introduced to provide a continuous 24 hours a day, 7 days a week diagnostic channel for household appliances, televisions, game consoles and similar devices. The implementation centers on the Dydu Chatbot natural language processing engine developed by Do You Dream Up, configured to recognize free text failure descriptions and to shift to closed question point and click flows. The bot uses scenario scripting and illustrated decision paths that correspond to each potential situation, and the project included manual capture of product fault codes and scripted resolution trees by two customer relations experts who acted as bot trainers. Technically the Dydu Chatbot is integrated with SPB's CRM so that insured users immediately find the context of their order and the insured product within the conversational flow, enabling the chatbot to surface order context and reduce friction in case handling. The deployment operates across customer relations and after sales service functions and is used in collaboration with retail partners to manage warranty diagnosis at scale. Governance was organized around ongoing bot training and daily monitoring of bot to client conversations by the trained customer relations experts, with continuous enrichment of scenarios and incremental addition of new products. Explicit outcomes stated by SPB include improved customer satisfaction and a reduction in incoming after sales contacts, and the roadmap calls for further feature development and product coverage for the Dydu Chatbot.

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