List of Easy Project ITSM Customers
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Since 2010, our global team of researchers has been studying Easy Project ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Easy Project ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Easy Project ITSM for IT Service Management include: Ministry of Foreign Affairs of the Republic of Kazakhstan, a Kazakhstan based Government organisation with 200 employees and revenues of $30.0 million, Awara It Solutions, a Russia based Professional Services organisation with 120 employees and revenues of $8.0 million, Digitech Czech Republic, a Czech Republic based Transportation organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Easy Project ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Easy Project ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Awara It Solutions | Professional Services | 120 | $8M | Russia | Easy Software | Easy Project ITSM | IT Service Management | 2013 | n/a |
In 2013, Awara IT Solutions implemented Easy Project ITSM to consolidate multiple project and support tools into a single operational platform. The Russia deployment was acquired in November 2013 and launched in May 2014, with the implementation explicitly organized to support Awara’s IT consulting operations and centralized service handling.
Easy Project ITSM was configured to deliver combined project management and Helpdesk capabilities, including automated ticket-to-task creation, support request tracking, and project financial management via Easy Project plug-ins. Functional modules implemented included the Helpdesk workflow engine, task and project scheduling, and plug-in based financial tracking for project budgets and costs.
The implementation unified data and workflows from Redmine, MS Project, and Kayako into Easy Project ITSM, consolidating incident and project records to reduce tool fragmentation. Operational coverage focused on IT consulting teams and customer support functions in Russia, enabling end to end visibility from incoming support ticket to assigned project task.
Governance was adjusted to formalize ticket to task handoffs and to standardize support tracking within the IT Service Management framework. Outcomes documented in the deployment included automated ticket-to-task creation, improved tracking of support requests, and the addition of project financial management through Easy Project plug-ins.
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Digitech Czech Republic | Transportation | 10 | $1M | Czech Republic | Easy Software | Easy Project ITSM | IT Service Management | 2020 | n/a |
In 2020, DIGITECH ČR implemented Easy Project ITSM to centralise project management and helpdesk management across the organisation. The Easy Project ITSM deployment, classified as IT Service Management, was executed in the Czech Republic to consolidate ticket handling and contact storage that had been managed via email and Excel.
Implementation focused on configuring Easy Project's Helpdesk and Contacts plug-ins for end-to-end ticketing and contact management, and on using core project modules to align tasks with helpdesk requests. Workflows were established to route incoming tickets into project tasks, standardise status tracking, and provide a single source of truth for request assignment and resolution. Configuration activities included ticket forms, contact record templates, and task scheduling procedures aligned with IT Service Management practices.
Operational scope covered the entire company with administration centralized in DIGITECH ČR's Czech Republic operations, and the rollout emphasized cross-functional visibility between support and project teams. Governance changes included standardised ticket intake and consolidated contact master data to reduce fragmented records and improve coordination of task fulfilment. The implementation improved visibility into helpdesk requests and task fulfilment as reported, and relied on Easy Project ITSM and its Helpdesk and Contacts plug-ins without additional system integrations.
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Ministry of Foreign Affairs of the Republic of Kazakhstan | Government | 200 | $30M | Kazakhstan | Easy Software | Easy Project ITSM | IT Service Management | 2020 | n/a |
In 2020, the Ministry of Foreign Affairs of the Republic of Kazakhstan implemented Easy Project ITSM as a centralized IT Service Management platform. The deployment began with a nationwide pilot and scaled to multiple ministries and regional bodies across Central Asia, consolidating project-management and Help Desk operations under a single application.
Easy Project ITSM was configured to support centralized project management and Help Desk projects, implementing ticketing and workflow automation typical of IT Service Management deployments. Configuration emphasized structured incident and request handling, role based access for administrative and operational users, and built in reporting capabilities to support cross agency coordination.
The implementation integrated Easy Project ITSM with Microsoft Power BI for KPI dashboards, enabling consolidated operational dashboards and real time monitoring of Help Desk activity. Operational coverage explicitly included several ministries and regional bodies, which leveraged the combined project and service management data feed to Power BI for centralized oversight.
Governance was restructured to a centralized reporting and rollout model, aligning cross agency processes to the platform and reducing paper reporting. Outcomes documented by the rollout include reduced paper reporting, improved cross agency transparency, and improved real time monitoring of service and project activity.
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