List of eBanqo Customers
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Since 2010, our global team of researchers has been studying eBanqo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eBanqo for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eBanqo for Chatbots and Conversational AI include: Konga Nigeria, a Nigeria based Retail organisation with 700 employees and revenues of $50.0 million, Bankly, a Nigeria based Banking and Financial Services organisation with 100 employees and revenues of $15.0 million, Pan-African Payment & Settlement System - PAPSS, a Egypt based Banking and Financial Services organisation with 20 employees and revenues of $5.0 million, eBanqo, a United States based Professional Services organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using eBanqo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eBanqo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bankly | Banking and Financial Services | 100 | $15M | Nigeria | eBanqo | eBanqo | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Bankly implemented eBanqo on its website. The deployment placed the eBanqo Chatbots and Conversational AI solution into Bankly's public web channel as an embedded conversational agent to handle customer inquiries and basic transactional guidance for retail banking customers.
Configuration emphasized intent classification, FAQ automation, guided conversational flows, session management, and form-based lead capture, aligning the eBanqo implementation with customer support and digital onboarding workflows. Integrations are limited to website embedding according to the source, with conversational runtime and NLP processing provided by eBanqo, and governance organized around centralized conversation content management and iterative model tuning operated by Bankly's customer service and digital channels teams.
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eBanqo | Professional Services | 30 | $3M | United States | eBanqo | eBanqo | Chatbots and Conversational AI | 2022 | n/a |
In 2022, eBanqo implemented eBanqo on its public website as a Chatbots and Conversational AI solution to support website customer engagement and lead capture. The deployment is a website-embedded conversational interface delivered as a cloud-hosted application, providing an external-facing interaction layer for prospects and clients of the professional services firm.
Configuration focuses on conversational flow design, FAQ and knowledge base authoring, form-based lead capture, fallback prompts directing users to human contact channels, and session logging for audit and review. Given eBanqo’s 30 person size, administration emphasizes lightweight, templated dialog management and a central console for content updates and user session monitoring.
Operational ownership is concentrated in marketing and client services, with governance controls for content versioning, conversation templates, and periodic review of dialog performance. The eBanqo implementation of eBanqo as a Chatbots and Conversational AI asset is positioned to centralize web interactions, standardize inbound inquiry handling, and provide structured conversational logging for downstream process handoff.
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Konga Nigeria | Retail | 700 | $50M | Nigeria | eBanqo | eBanqo | Chatbots and Conversational AI | 2025 | n/a |
In 2025 Konga Nigeria deployed eBanqo on its Nigeria-facing website to deliver conversational customer service. The deployment uses eBanqo as a Chatbots and Conversational AI solution to automate web chat interactions for order inquiries, product discovery, frequently asked questions, and basic returns guidance, positioning Konga Nigeria with eBanqo to support online customer service workflows.
Implementation centered on configuring the eBanqo web chat widget, intent classification, natural language understanding models, scripted dialog flows and session management to sustain multi-turn conversations. Governance established content owner workflows for conversation updates, escalation rules to human agents, and a continuous training loop that leverages anonymized chat transcripts for model refinement, with operational scope focused on the online customer support channel managed by customer service teams.
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Pan-African Payment & Settlement System - PAPSS | Banking and Financial Services | 20 | $5M | Egypt | eBanqo | eBanqo | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Pan-African Payment & Settlement System - PAPSS implemented eBanqo, deploying the Chatbots and Conversational AI application on its public website. The eBanqo deployment is positioned as a website embedded conversational interface to handle customer inquiries, self service flows, and guidance related to payments and settlement processes, establishing a clear Company eBanqo Chatbots and Conversational AI Business Function relationship for customer engagement.
Configuration of eBanqo emphasizes conversational workflows common to Chatbots and Conversational AI implementations, including intent classification, scripted decision trees and conditional routing, a centralized knowledge base for FAQ responses, session continuity management, and operator handoff triggers. Administrative configuration and content updates are managed through eBanqo’s management console, enabling PAPSS staff to tune intents, update responses, and manage escalation rules without altering the website code.
Operational coverage is focused on the public website channel, with conversational sessions surfaced to PAPSS customer operations in Egypt for manual escalation and triage when required. Governance practices described by the deployment include content review cycles, conversation logging for auditability, and defined escalation workflows to operational teams, aligning Chatbots and Conversational AI tooling with PAPSS customer support and inquiry handling processes.
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