List of EBM Chatbot Customers
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United Kingdom
Since 2010, our global team of researchers has been studying EBM Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EBM Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EBM Chatbot for Chatbots and Conversational AI include: Rentokil Initial, a United Kingdom based Manufacturing organisation with 68485 employees and revenues of $7.38 billion, Tesco Bank, a United Kingdom based Banking and Financial Services organisation with 3682 employees and revenues of $1.41 billion and many others.
Contact us if you need a completed and verified list of companies using EBM Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EBM Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Rentokil Initial | Manufacturing | 68485 | $7.4B | United Kingdom | Enterprise Bot Manager | EBM Chatbot | Chatbots and Conversational AI | 2019 | n/a |
In 2019 Rentokil Initial implemented EBM Chatbot as a Chatbots and Conversational AI solution to extend out of hours customer service for its global pest control and hygiene business. The deployment targeted customer service, quote generation, and next visit date bookings to reduce reliance on live agent coverage outside standard hours.
The implementation focuses on the Digital Assistant known as Bessie, which handles customer enquiries, quote requests, and service bookings through a conversational interface. EBM Chatbot includes an embedded, user friendly data capture form within the chat window to collect structured customer information and service requirements.
Captured data is collated via a custom API and written into Rentokil Initials unique CRM ticketing system, enabling departmental routing and actioning by operations and service teams. The solution was configured to operate continuously, providing always on availability for out of hours workflows and integrating a live chat handoff within the EBM Chatbot environment.
Operational coverage began with out of hours support and ticket creation workflows, and the internal chatbot team is pursuing expansion of the assistant across various parts of the globe to broaden service coverage. The implementation impacted customer service and scheduling workflows by introducing automated intake, structured ticket creation, and departmental ticket routing via the CRM.
Results reported include continuous always on support from Bessie that reduces the need for human support during out of hours periods, a successful integration of the live chat system within EBM Chatbot, and an average 60% uplift in users completing the data capture forms via the chat widget.
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Tesco Bank | Banking and Financial Services | 3682 | $1.4B | United Kingdom | Enterprise Bot Manager | EBM Chatbot | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Tesco Bank deployed the EBM Chatbot from Enterprise Bot Manager as an intranet learning assistant, implementing a Chatbots and Conversational AI solution to guide colleagues to the right training, processes and policies. The deployment targeted the Product Learning and Development function, positioning the EBM Chatbot as an extension of L&D support to provide rapid, reliable answers and directional guidance to online resources and training courses.
The implementation focused on conversational design and controlled domain scope, with the EBM Chatbot presenting a friendly avatar and a personable tone of voice to mirror the L&D team. At launch the bot offered a button-driven welcome experience that grouped inbound inquiries into four principal topics, supported structured conversational flows for navigation, and accepted free text queries using Google Cloud Dialogflow for natural language processing, with training on hundreds of FAQs and small talk utterances.
Operational integrations were explicit and pragmatic, the EBM Chatbot was installed on the intranet and later integrated with Tesco SharePoint to support a search-based fallback. When the bot could not resolve a query, it prompted a keyword and returned the top five intranet page results, using logic to mix results across two site search tabs so colleagues see a blended set of relevant pages rather than mirroring the website search behavior.
Governance and rollout emphasized incremental knowledge expansion and operator enablement, Tesco staff were trained on the EBM platform to monitor misunderstood queries, retrain intents, and author new responses so the EBM Chatbot could improve weekly. Launch activities included an internal naming poll to set expectations and adoption signals, the chatbot was configured to fail gracefully by offering alternative support routes when answers were unavailable, and the initial scope deliberately limited training content to high-value queries with plans to broaden domain knowledge over time, which elicited a very positive colleague response and observable weekly improvements.
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