List of eBSEG Digital Messaging Platform Customers
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Since 2010, our global team of researchers has been studying eBSEG Digital Messaging Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eBSEG Digital Messaging Platform for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eBSEG Digital Messaging Platform for Collaboration include: Banque Saudi Fransi, a Saudi Arabia based Banking and Financial Services organisation with 3910 employees and revenues of $2.51 billion, Misr Insurance Egypt, a Egypt based Insurance organisation with 5000 employees and revenues of $444.0 million, Crédit Agricole Egypt S.A.E., a Egypt based Banking and Financial Services organisation with 1700 employees and revenues of $87.0 million and many others.
Contact us if you need a completed and verified list of companies using eBSEG Digital Messaging Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eBSEG Digital Messaging Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Banque Saudi Fransi | Banking and Financial Services | 3910 | $2.5B | Saudi Arabia | eBSEG | eBSEG Digital Messaging Platform | Collaboration | 2014 | n/a | In 2014, Banque Saudi Fransi selected eBSEG CEEP as its omnichannel digital banking platform and deployed the eBSEG Digital Messaging Platform to extend customer communications across mobile and internet banking channels, classified under the Collaboration category. The engagement established a channel layer for alerts and conversational outreach that was integrated into the bank's digital channel roadmap starting in 2014. The implementation included messaging and alerting capabilities such as event driven push notifications, templated alerts, and WhatsApp based customer messaging, alongside the broader eBSEG CEEP feature set. As part of the same program Banque Saudi Fransi subsequently rolled out Apple Pay support and virtual debit card issuance, reflecting extension of card and payment workflows tied to the messaging layer. Operationally the eBSEG Digital Messaging Platform was applied to mobile banking and internet banking customer engagement workflows, and integrated with card provisioning and payment tokenization flows to enable Apple Pay and virtual card use cases. The deployment connected the collaboration platform to notification channels for real time alerts, customer authentication touchpoints, and in channel customer communications. Governance and channel orchestration focused on centralized template management, consent and subscription controls, and staged feature rollout across digital channels. The narrative centers on Banque Saudi Fransi eBSEG Digital Messaging Platform Collaboration implementation within the bank's retail digital banking stack, with messaging, push and WhatsApp capabilities advancing the omnichannel engagement strategy. | |
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Crédit Agricole Egypt S.A.E. | Banking and Financial Services | 1700 | $87M | Egypt | eBSEG | eBSEG Digital Messaging Platform | Collaboration | 2016 | n/a | In 2016 Crédit Agricole Egypt S.A.E. adopted eBSEG's CEEP omnichannel platform to deploy mobile, tablet and internet banking channels as part of a digital customer experience program. The engagement included implementation of the eBSEG Digital Messaging Platform to provide centralized customer notification capabilities across those channels. The eBSEG Digital Messaging Platform was implemented to support messaging and e alerting workflows, including push notifications, SMS messaging and a secure inbox for customer communications, aligned with Collaboration use cases for interchannel customer engagement. Configuration work focused on channel orchestration, notification templates, delivery routing and transactional alerting logic to ensure consistent messaging across mobile, tablet and internet banking interfaces. Operational coverage centered on front office digital banking channels and customer service workflows, with the messaging platform integrated into the bank's mobile, tablet and internet banking delivery layers. The implementation oriented messaging controls toward account alerts, transactional notifications and service communications, enabling coordinated notification flows across consumer touchpoints. Governance and rollout followed a channel by channel program beginning around 2016, positioned by the vendor as part of the bank's wider digital customer experience initiative that contributed to industry recognition for best mobile banking. Documentation from the vendor highlights messaging and e alerting as a core capability of the CEEP deployment, with the eBSEG Digital Messaging Platform serving as the notification layer within the Collaboration category. | |
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Misr Insurance Egypt | Insurance | 5000 | $444M | Egypt | eBSEG | eBSEG Digital Messaging Platform | Collaboration | 2016 | n/a | In 2016, Misr Insurance Egypt implemented the eBSEG Digital Messaging Platform to enable web, mobile and chatbot customer channels and expand digital engagement and onboarding. The eBSEG Digital Messaging Platform is categorized as Collaboration and was provisioned to deliver omnichannel messaging, chatbot interactions, and customer notification workflows across the insurer's digital touchpoints. Deployment centered on eBSEG's digital insurance and chatbot capabilities, with functional modules including conversational chatbot engines, omnichannel routing, notifications orchestration, WhatsApp and SMS messaging, and a secure inbox for customer correspondence. Configuration work focused on message templates, conversational scripts, onboarding flows and channel-specific delivery rules to support customer service and digital sales workflows. Integrations connected the messaging platform to customer-facing web and mobile applications and to the insurer's chatbot interfaces, enabling unified message delivery across WhatsApp, SMS and in-app secure inbox channels. Operational coverage targeted customer engagement and onboarding processes across Misr Insurance Group in Egypt, aligning channel routing and message state management with business process owners in customer service and distribution. Governance and rollout were executed as a phased program beginning in 2016, with centralized configuration and content governance for templates and chatbot dialogues, and with process changes to support omnichannel incident handling and onboarding handoffs. The implementation explicitly supported improved digital engagement and onboarding for Misr Insurance Egypt through consolidated messaging and chatbot-led customer journeys. |
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