List of ECI KnowledgeSync Customers
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Since 2010, our global team of researchers has been studying ECI KnowledgeSync customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ECI KnowledgeSync for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ECI KnowledgeSync for Business Process Management include: Bryan S Ryan, a United Kingdom based Professional Services organisation with 10 employees and revenues of $25.3 million, Moxon Industries Australia, a Australia based Manufacturing organisation with 20 employees and revenues of $3.0 million, Overton Mold, a United States based Manufacturing organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ECI KnowledgeSync, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ECI KnowledgeSync customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bryan S Ryan | Professional Services | 10 | $25M | United Kingdom | ECi Software Solutions | ECI KnowledgeSync | Business Process Management | 2018 | n/a |
In 2018, Bryan S Ryan implemented ECI KnowledgeSync as part of its Business Process Management tooling to consolidate reporting and automate field service workflows. The deployment is reported alongside an April 2018 implementation of ECI e-automate, indicating coordinated use of KnowledgeSync with the e-automate platform.
ECI KnowledgeSync was applied to centralize reporting and automate service and field workflows, with emphasis on scheduled reports, event-driven alerts, and rule-based data synchronization to reduce manual processing. Functional focus areas included field service dispatch support, meter-reading data capture automation, and billing reconciliation processes within the service lifecycle.
The technical configuration integrated ECI KnowledgeSync with ECI e-automate to unify billing and service records for Ireland operations, supporting the firms field service and billing departments. Operational coverage targeted site-level field workflows and customer billing queues, aligning reporting feeds and service records for operational teams.
Process governance shifted ownership of consolidated reporting and exception handling into automated KnowledgeSync workflows, formalizing escalation paths for service teams. The vendor case study reports outcomes of reduced customer billing enquiries and reduced manual meter-reading effort in Ireland.
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Moxon Industries Australia | Manufacturing | 20 | $3M | Australia | ECi Software Solutions | ECI KnowledgeSync | Business Process Management | 2023 | n/a |
In 2023, Moxon Industries Australia adopted ECI KnowledgeSync as a Business Process Management solution alongside an M1 ERP deployment. The implementation targeted manufacturing operations and shop floor responsiveness for the company in Australia, with an explicit focus on improving quoting speed and production workflow visibility.
ECI KnowledgeSync was configured to drive automated alerts and scheduled daily reporting, using rule based alerts to surface overdue invoices, jobs not clocked in, and tasks identified as at risk. Reporting workflows centralized exception notifications for finance and operations, and the implementation emphasized operational automation typical of Business Process Management platforms to enforce timely action on critical events.
The implementation integrated ECI KnowledgeSync with M1 ERP to ingest transactional data for invoicing, job timekeeping, and job task statuses, enabling cross functional visibility across finance, estimating, and shop floor teams. Operational coverage included shop floor supervisors, estimators and accounts staff, who received targeted alerts and daily summaries to accelerate decision making and work prioritization.
Governance changes included assigning alert ownership and modifying job and quoting workflows to respond to KnowledgeSync notifications, which supported tighter operational cadence. The case study links ECI KnowledgeSync driven alerts and reporting to faster quoting, improved job turnaround and revenue growth, positioning the Business Process Management deployment as a core automation layer in Moxon Industries Australia’s manufacturing operations.
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Overton Mold | Manufacturing | 10 | $1M | United States | ECi Software Solutions | ECI KnowledgeSync | Business Process Management | 2018 | n/a |
In 2018, Overton Mold implemented ECI KnowledgeSync to automate alerts, reports and data-quality monitoring across inventory, purchasing, accounts receivable/accounts payable and shop-floor rework processes. The deployment used ECI KnowledgeSync within the Business Process Management category to instrument operational monitoring and exception handling across its manufacturing and finance functions.
The implementation leveraged the alerts, reports and workflow modules in ECI KnowledgeSync, configuring rule-driven alerts, scheduled and on-demand reporting, and workflow orchestration to route exceptions for review and resolution. KnowledgeSync was used to enforce data-quality checks and to automate notification sequences tied to inventory and purchasing thresholds as well as AR/AP aging triggers.
Operational coverage targeted Overton Mold’s U.S. manufacturing footprint, specifically the Mooresville and Franklin operations, and impacted inventory control, procurement, finance and shop-floor rework tracking. The project focused on embedding continuous process-monitoring controls into day-to-day operational workflows to reduce manual reconciliation and oversight.
Governance adjustments centralized exception management and automated escalation paths within the operational and finance teams, using ECI KnowledgeSync to standardize alerts and reporting cadence. The vendor case study reports the implementation saved significant staff time, reflecting reduced manual intervention in routine monitoring and reporting tasks.
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