List of eClerx DataEdge360 Customers
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Since 2010, our global team of researchers has been studying eClerx DataEdge360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eClerx DataEdge360 for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eClerx DataEdge360 for CRM include: Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, AMD, a United States based Manufacturing organisation with 28000 employees and revenues of $25.79 billion, FIA Tech, a United States based Professional Services organisation with 105 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using eClerx DataEdge360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eClerx DataEdge360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AMD | Manufacturing | 28000 | $25.8B | United States | eClerx | eClerx DataEdge360 | CRM | 2024 | n/a |
In 2024, AMD implemented eClerx DataEdge360 CRM to instrument digital shelf and market intelligence capabilities across seven countries in an ongoing engagement with eClerx. The deployment focused on continuous monitoring of product availability, pricing, ratings and reviews, and content compliance to increase visibility of online reseller and marketplace presence.
The implementation used eClerx DataEdge360 and closely related Market360 modules from the vendor portfolio to capture listing and catalog signals, normalize pricing and availability data, and surface content compliance exceptions. Configuration emphasized market intelligence workflows, signal enrichment, automated alerting and CRM aligned reporting to support commercial decision making and prioritization of SKUs.
Operational coverage included seven countries and was centered on digital commerce, market intelligence, pricing management and channel compliance functions, with outputs consumed by product marketing and channel operations teams. Governance was structured as an ongoing vendor partnership with iterative tuning of the data model and prioritized tracking of key product lines for compliance and assortment optimization.
The public case study attributes an approximately 80 percent improvement in market opportunity detection and achieving 20 to 25 percent share of shelf in priority markets to the eClerx DataEdge360 CRM and associated digital shelf automation modules.
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Comcast | Communications | 182000 | $123.7B | United States | eClerx | eClerx DataEdge360 | CRM | 2019 | n/a |
In 2019, Comcast implemented eClerx DataEdge360 as part of a CRM engagement to automate contact-center chat workflows. The deployment focused on Comcast customer service and contact center operations for the global broadcasting and cable leader headquartered in the United States.
eClerx DataEdge360 was applied to centralize customer records and enable chat workflow automation, with automation driven by Roboworx tooling to orchestrate conversational routing, automated responses, and process handoffs. Implemented functional capabilities included chat workflow orchestration, customer profile consolidation, and case management triggers to escalate or resolve interactions based on business rules. The configuration emphasized automated decisioning within the CRM layer to reduce manual triage and improve consistency of responses.
The solution integrated customer data across contact-center channels and upstream customer data sources to create a unified customer view that fed routing and response automation. Governance and operational ownership were held by contact center operations and CX teams, who managed configuration, exception handling, and phased rollout of automated workflows. The engagement achieved approximately 95% chat process automation and approximately 40% improvement in average handling time.
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FIA Tech | Professional Services | 105 | $10M | United States | eClerx | eClerx DataEdge360 | CRM | 2016 | n/a |
In 2016, FIA Tech engaged eClerx to deploy eClerx DataEdge360 CRM to digitize more than 20,000 give up agreements and to build a virtual central data warehouse. The engagement, reported in November 2016, targeted market operations and data for FIA Tech across London and Chicago and was executed in partnership with eClerx and FIA Technology Services.
The implementation centered on document digitization and data ingestion pipelines, reconciliation workflow orchestration, and customer and contract master data unification inside eClerx DataEdge360. Configuration work inferred from the engagement focused on automated capture of agreement metadata, indexed search and retrieval, and staged data sets to feed downstream reconciliation and settlement processes, leveraging CRM capabilities to operationalize counterparty and client records.
The virtual central data warehouse became the operational reconciliation data store, aligning digitized agreement records with market operations data and reconciliation routines used by London and Chicago teams. Operational scope explicitly included market operations, reconciliation, settlement support, and client record management, with the platform providing a unified source of truth for those functions.
Governance revisions emphasized centralized data ownership and clearer handoffs between data operations and reconciliation teams, with rollout paced by staged ingestion of the 20,000 agreements. Outcomes reported in the project brief include improved reconciliation efficiency and sharply reduced costs as a result of the eClerx DataEdge360 CRM driven data consolidation.
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