List of Ecuabots Chatbots Customers
Quito, 170902,
Ecuador
Since 2010, our global team of researchers has been studying Ecuabots Chatbots customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ecuabots Chatbots for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ecuabots Chatbots for Chatbots and Conversational AI include: Universidad Catolica de Santiago de Guayaquil, a Ecuador based Education organisation with 2425 employees and revenues of $364.0 million, Cancilleria del Ecuador, a Ecuador based Government organisation with 2475 employees and revenues of $297.0 million, Municipio de Cuenca, a Ecuador based Government organisation with 1550 employees and revenues of $186.0 million and many others.
Contact us if you need a completed and verified list of companies using Ecuabots Chatbots, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ecuabots Chatbots customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cancilleria del Ecuador | Government | 2475 | $297M | Ecuador | Ecuabots | Ecuabots Chatbots | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Cancilleria del Ecuador deployed Ecuabots Chatbots, implementing a Chatbots and Conversational AI solution at the Consulate General of Ecuador in Barcelona to automate consular inquiries and appointment interactions. The deployment targeted citizen services workflows across the consular front office and digital messaging channels.
The implementation used the Ecuabots Chatbots platform configured with conversational FAQ flows and appointment interaction scripts, combined with an omnichannel inbox for agent handoff and WhatsApp notification capabilities for booking confirmations and reminders. Modules implemented include chatbot conversational logic, an omnichannel messaging inbox for human escalation, and outbound notification templates aligned to consular service processes.
Operational coverage was scoped to the Consulate General of Ecuador in Barcelona, supporting consular and citizen services such as inquiry triage and appointment scheduling, with estimated rollout timing in 2022. Governance focused on changing front office workflows and agent routing to integrate automated conversational interactions via the omnichannel inbox.
Ecuabots Chatbots and the Chatbots and Conversational AI implementation are described by the supplier as improving citizen-service workflows by automating routine inquiries and appointment interactions at the consulate, with configuration emphasis on conversational automation, messaging orchestration, and notification workflows for public sector service delivery.
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Municipio de Cuenca | Government | 1550 | $186M | Ecuador | Ecuabots | Ecuabots Chatbots | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Municipio de Cuenca implemented Ecuabots Chatbots to modernize citizen engagement. The Ecuabots Chatbots deployment, classified under Chatbots and Conversational AI, delivered a customer-service chatbot and an omnichannel chatcenter to automate citizen inquiries, notifications, and appointment reminders while supporting municipal CRM and public services in Ecuador. The rollout targeted municipal customer service teams and public-facing service branches to centralize citizen communication workflows.
Implementation details describe configuration of conversational scripts, chat routing and notification orchestration, with inferred use of Chatcenter omnicanal and WhatsApp notifications based on Ecuabots product capabilities. The solution was integrated with the municipal CRM to synchronize citizen records and appointment data, enabling automated reminders and case tracking across departments. Governance emphasis was placed on channel workflow definitions and content approval for public communications, with operational handoff to municipal customer service operators and a cloud-delivered conversational platform interfacing to municipal backend systems.
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Universidad Catolica de Santiago de Guayaquil | Education | 2425 | $364M | Ecuador | Ecuabots | Ecuabots Chatbots | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Universidad Católica de Santiago de Guayaquil implemented Ecuabots Chatbots in the Chatbots and Conversational AI category to centralize student and administrative communications. The deployment established a conversational AI chatbot and a Chatcenter omnicanal messaging center to support CRM/student services inquiries across the university in Ecuador.
Configuration centered on conversational workflows, intent classification, and scripted response logic within the Ecuabots Chatbots platform, paired with a Chatcenter omnicanal console for human agent handoff. Functional capabilities implemented included automated inquiry triage, conversational escalation to human agents in the messaging center, and centralized message threading for student service interactions.
Operational coverage targeted student services and administrative departments at Universidad Católica de Santiago de Guayaquil, consolidating CRM/student services communications into a single messaging layer. Governance emphasis was placed on standardizing response templates and agent workflows in the Chatcenter omnicanal console, aligning administrative processes with conversational handling and case assignment practices.
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