List of Eleveo Call Recording Customers
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Since 2010, our global team of researchers has been studying Eleveo Call Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Eleveo Call Recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Eleveo Call Recording for Call Tracking and Recording include: Rostelecom Russia, a Russia based Communications organisation with 136700 employees and revenues of $8.40 billion, Alexander Forbes Group Holdings, a South Africa based Banking and Financial Services organisation with 2587 employees and revenues of $300.0 million, UK Shared Business Services Ltd., a United Kingdom based Government organisation with 609 employees and revenues of $52.0 million, Notruf No, a Austria based Healthcare organisation with 232 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Eleveo Call Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Eleveo Call Recording customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alexander Forbes Group Holdings | Banking and Financial Services | 2587 | $300M | South Africa | Eleveo | Eleveo Call Recording | Call Tracking and Recording | 2023 | n/a | In 2023, Alexander Forbes Group Holdings deployed Eleveo Call Recording to provide a scalable IP call recording solution for its financial services contact centers across South Africa and the United Kingdom. The deployment targeted extension based recording across the group's contact estate, scalable to approximately 1700 phones, and was selected for reliability and ease of installation. Eleveo Call Recording was configured to capture and retain voice interactions and to support session capture and retention workflows aligned with Call Tracking and Recording requirements. The technical design used IP call recording nodes connected to the contact center telephony estate with centralized storage for recorded interactions and scalable provisioning to add extensions. Configuration work focused on recording rules, retention policies, and searchable indexing to enable service review and compliance access. Operational coverage included contact center operations and compliance teams in both regions, standardizing capture and retention processes for service quality review and regulatory recordkeeping. Alexander Forbes Group Holdings implemented Eleveo Call Recording as its Call Tracking and Recording platform to support customer service and compliance functions. The implementation improved the firms ability to capture and retain customer interactions for service and compliance purposes, which was an explicit objective of the deployment. | |
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Notruf No | Healthcare | 232 | $8M | Austria | Eleveo | Eleveo Call Recording | Call Tracking and Recording | 2023 | Sonorys Technology Austria | In 2023, Notruf No implemented Eleveo Call Recording to capture emergency dispatch interactions for the 144 Notruf service in Lower Austria. The deployment used Elevēo CallREC and QM to satisfy strict availability and forensic requirements for public safety operations. The implementation is a centrally hosted, fully redundant Call Tracking and Recording deployment provisioned with mirrored recording nodes and searchable archives to ensure operational continuity and forensic access. Elevēo CallREC was configured for continuous call capture and metadata indexing, while the QM module enabled structured quality management workflows and audio review. Sonorys Technology Austria delivered the project and operated the redundant hosting topology, integrating recording storage and mirrored replication to provide high availability across the emergency dispatch environment. The solution records millions of calls annually and provides searchable, mirrored recordings for compliance and operational continuity in public safety dispatch. Operational coverage focuses on emergency dispatch and quality assurance functions within the 144 Notruf service in Lower Austria, with searchable recordings used for incident reconstruction and compliance audits. Governance was aligned to forensic requirements and strict availability controls to support public safety investigators and dispatch operations. | |
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Rostelecom Russia | Communications | 136700 | $8.4B | Russia | Eleveo | Eleveo Call Recording | Call Tracking and Recording | 2022 | n/a | In 2022, Rostelecom deployed Eleveo Call Recording alongside Eleveo Quality Management to strengthen contact center quality programs. The rollout used tools from the Call Tracking and Recording category to centralize capture of voice and screen interactions across its contact center estate. The implementation included call recording and ScreenREC screen capture capabilities, plus quality management workflows for interaction review and evaluator scoring. Configuration emphasized interaction capture, sampling and review queues, and standardized evaluation templates to support consistent agent assessment. Operational coverage focused on Rostelecom’s contact centers, with a one year measurement period on Eleveo Quality Management and ScreenREC. After one year on Eleveo QM including ScreenREC, Rostelecom reported a 20% increase in QM productivity and avoided headcount increases while improving quality control and agent evaluation. Governance was adjusted to centralize review workflows and embed QM-driven evaluation into routine contact center operations. | |
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Government | 609 | $52M | United Kingdom | Eleveo | Eleveo Call Recording | Call Tracking and Recording | 2013 | n/a |
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