List of ENACOMM IVR Customers
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Since 2010, our global team of researchers has been studying ENACOMM IVR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ENACOMM IVR for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ENACOMM IVR for Interactive Voice Response (IVR) include: RushCard, a United States based Banking and Financial Services organisation with 200 employees and revenues of $75.0 million, Alabama ONE, a United States based Banking and Financial Services organisation with 210 employees and revenues of $50.0 million, Safe America Credit Union, a United States based Banking and Financial Services organisation with 70 employees and revenues of $7.0 million, Star Bank, a United States based Banking and Financial Services organisation with 83 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using ENACOMM IVR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ENACOMM IVR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alabama ONE | Banking and Financial Services | 210 | $50M | United States | ENACOMM | ENACOMM IVR | Interactive Voice Response (IVR) | 2018 | n/a |
In 2018, Alabama ONE implemented ENACOMM IVR, an Interactive Voice Response (IVR) application, to provide telephone banking capabilities for the credit union. The deployment targeted contact center and retail banking touchpoints to centralize automated voice interactions and self-service access.
The ENACOMM IVR implementation included configuration of functional modules for automated telephone banking workflows, caller authentication, account inquiry routing, and transactional self-service. ENACOMM IVR was configured with IVR scripting and call routing logic to orchestrate self-service account lookups and escalation to live agents when required.
ENACOMM IVR was reconfigured to integrate with Corelation Keystone as part of a core conversion, which required interface remapping and data synchronization to preserve authentication and account lookup flows. Operational coverage emphasized contact center operations and consumer-facing telephone channels across Alabama ONE.
Governance was led by a senior IT project manager who managed multiple concurrent enterprise conversions, with the ENACOMM IVR cutover executed in coordination with other system go lives. All projects, including the ENACOMM IVR deployment, went live and were operational on the same day within an eight month program and were delivered on time without major issues.
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RushCard | Banking and Financial Services | 200 | $75M | United States | ENACOMM | ENACOMM IVR | Interactive Voice Response (IVR) | 2014 | n/a |
In 2014, RushCard implemented ENACOMM IVR to strengthen cardholder security and enhance self service for prepaid card customers in the United States. The deployment targeted inbound customer voice channels and was established as an Interactive Voice Response (IVR) application to centralize authentication and self service flows for the prepaid card business.
ENACOMM IVR was configured with multi factor authentication capabilities, including voice biometrics and mobile KBA, and with smart call routing to personalize interactions. Enacomm also provided analytics ViA to instrument call patterns and support real time decisioning within IVR flows for personalization and fraud detection.
Operational scope covered customer service and fraud operations for RushCard prepaid customers, with implementation activities focused on authentication workflow design, biometric enrollment processes, and call routing policy configuration. The project strengthened cardholder security, enhanced self service for cardholders, and provided analytics to help detect and reduce fraud.
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Safe America Credit Union | Banking and Financial Services | 70 | $7M | United States | ENACOMM | ENACOMM IVR | Interactive Voice Response (IVR) | 2015 | n/a |
In 2015 SafeAmerica Credit Union implemented ENACOMM IVR to provide 24/7 telephone banking for members in the San Francisco Bay Area. ENACOMM IVR is an Interactive Voice Response (IVR) application deployed as part of a core conversion, intended to reduce live agent call volumes and extend self service access outside branch hours.
The deployment focused on personalized menu options driven by member profiles, delivering context aware menus that surface common transactions and account information earlier in the call flow. Configuration work emphasized menu orchestration, profile based routing, and streamlined account inquiry and transaction workflows to shorten call handling paths and increase self service adoption.
Operational coverage centered on the contact center and telephone banking channels serving the San Francisco Bay Area, with the conversion executed as a phased production cutover reported as seamless and successful. Governance changes aligned call routing and menu rule ownership with contact center operations, enabling ongoing tuning of personalization rules and faster escalation to live agents when needed.
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Banking and Financial Services | 83 | $7M | United States | ENACOMM | ENACOMM IVR | Interactive Voice Response (IVR) | 2019 | n/a |
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Buyer Intent: Companies Evaluating ENACOMM IVR
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