List of EngageBay CRM Customers
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United States
Since 2010, our global team of researchers has been studying EngageBay CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EngageBay CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EngageBay CRM for CRM include: CarParts.com, a United States based Retail organisation with 1695 employees and revenues of $676.0 million, A+ Test Prep and Tutoring, a United States based Education organisation with 20 employees and revenues of $1.0 million, In Business Ninjas, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using EngageBay CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EngageBay CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A+ Test Prep and Tutoring | Education | 20 | $1M | United States | EngageBay | EngageBay CRM | CRM | 2024 | n/a |
In 2022, A+ Test Prep and Tutoring implemented EngageBay CRM to consolidate marketing, sales, and support across its US education and coaching region. The deployment centralized contact and lead management, marketing automation, opportunity tracking, and support ticketing within a single CRM platform.
Configuration work focused on lead capture workflows, contact segmentation, email automation campaigns, opportunity pipeline stages, and a unified support queue to improve first contact resolution processes. For a 20 person organization the implementation emphasized lightweight automation, role based access for admissions and tutoring staff, and curated templates to accelerate user adoption.
Operational coverage included marketing, admissions, tutoring delivery, and student support across the US region, unifying customer records and activity histories to streamline handoffs between functions. Governance introduced centralized CRM ownership, revised lead to enrollment handoff procedures, and staged rollout sequencing to align training with functional readiness.
The EngageBay CRM deployment consolidated six standalone tools into a single platform, yielding an 86 percent reduction in subscription costs and a reported 50 percent improvement in first contact resolution within a year. Outcomes emphasized cost consolidation and improved support responsiveness as material benefits for the small education provider.
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CarParts.com | Retail | 1695 | $676M | United States | EngageBay | EngageBay CRM | CRM | 2024 | n/a |
In 2024, CarParts.com deployed EngageBay CRM as its CRM to centralize multi-channel customer messaging and introduce skill-based routing for customer support. The deployment focused on service ticketing and routing, and the implementation leverages EngageBay CRM capabilities to consolidate inbound email, web inquiries, and messaging channels into a unified case management flow, with inferred use of EngageBay Service Bay / helpdesk features to manage ticket lifecycle and agent queues.
Configuration work emphasized routing rules and skill tagging to enable skill-based assignment and queue prioritization, with automation applied to case escalation and status transitions. The rollout covered the United States customer support organization, instituting governance around routing policies and agent queue management, and a third-party case report indicates this approach reduced response times by approximately 10.2%.
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In Business Ninjas | Professional Services | 10 | $1M | United Kingdom | EngageBay | EngageBay CRM | CRM | 2023 | n/a |
In 2023 IN Business Ninjas implemented EngageBay CRM as its CRM solution. The Manchester England professional services firm migrated from HubSpot to EngageBay CRM to manage LinkedIn-driven lead flow and account-based marketing, according to the vendor case study.
The EngageBay CRM deployment centered on lead management and campaign automation, with inferred configuration of marketing automation, social scheduling, and conversational inbox capabilities referenced in the case study. Implementation work emphasized campaign workflows, lead capture pipelines, and contact segmentation to support account based marketing and LinkedIn-originated prospect handling.
Operational coverage focused on marketing and customer service functions within the United Kingdom, with the small ten person organization consolidating inbound LinkedIn leads and campaign execution into a single CRM platform. The rollout supported rapid onboarding of users onto EngageBay CRM while aligning sales and service touchpoints around automated nurture sequences and conversational inbox processing.
Governance allowed a centralized CRM ownership model for marketing led ABM activities and customer service conversation management, enabling the firm to coordinate lead routing and campaign governance inside EngageBay CRM. The vendor case study reports reduced marketing and customer service costs by about 82 percent and notes rapid onboarding after the EngageBay CRM deployment.
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