List of EngageBay Service Bay Customers
Wilmington, 19801, DE,
United States
Since 2010, our global team of researchers has been studying EngageBay Service Bay customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EngageBay Service Bay for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EngageBay Service Bay for Customer Support include: CarParts.com, a United States based Retail organisation with 1695 employees and revenues of $676.0 million, A+ Test Prep and Tutoring, a United States based Education organisation with 20 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using EngageBay Service Bay, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EngageBay Service Bay customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A+ Test Prep and Tutoring | Education | 20 | $1M | United States | EngageBay | EngageBay Service Bay | Customer Support | 2023 | n/a |
In 2023, A+ Test Prep and Tutoring consolidated marketing, sales, and customer support onto EngageBay Service Bay. The deployment used EngageBay Service Bay as the Customer Support platform, centralizing contact and ticket histories and unifying helpdesk, live chat, and unified inbox workflows across the organization. The implementation replaced six standalone tools and was executed as a simple SaaS rollout, going live the same year.
Operational scope covered customer support, sales, and marketing teams at the Jenkintown, Pennsylvania tutoring firm, with configuration focused on ticketing workflows, automated routing, templated responses, and contact record consolidation to support first contact resolution. Governance emphasized centralized contact ownership and unified ticket histories to reduce context switching for agents, and the project reported reduced tool costs alongside improved first contact resolution. Integrations beyond the EngageBay platform were not specified in the source.
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CarParts.com | Retail | 1695 | $676M | United States | EngageBay | EngageBay Service Bay | Customer Support | 2024 | n/a |
In 2024, CarParts.com implemented EngageBay Service Bay to centralize messaging channels and to introduce skill-based routing and real-time collaboration for its Customer Support organization. The SaaS EngageBay Service Bay deployment was completed and went live in 2024, operationalizing a unified inbox and ticketing layer for the companys service operations and customer-facing support teams.
The deployment concentrated on core service modules including ticketing, routing, a unified inbox, skill-based routing, and real-time agent collaboration, with configuration focused on queue rules, routing profiles, and shared inbox workflows. EngageBay Service Bay was configured to surface consolidated conversations from multiple messaging channels into the ticketing workflow, enabling cross-channel assignment and agent-to-agent collaboration within tickets while improving reporting visibility for support leaders.
Governance and rollout were organized around service operations and customer support teams, with the system live across CarParts.com support functions in 2024 and operational reporting integrated into day-to-day workflows. The case report records a 10.2% reduction in response times and explicitly notes improved reporting for service operations following the EngageBay Service Bay implementation.
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