List of Enghouse Insight Survox Customers
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Since 2010, our global team of researchers has been studying Enghouse Insight Survox customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Insight Survox for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Insight Survox for Interactive Voice Response (IVR) include: Quinnipiac University, a United States based Education organisation with 3000 employees and revenues of $545.0 million, Forsta, a Norway based Professional Services organisation with 600 employees and revenues of $100.0 million, Maximum Research, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Insight Survox, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Enghouse Insight Survox customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Forsta | Professional Services | 600 | $100M | Norway | Enghouse Insights | Enghouse Insight Survox | Interactive Voice Response (IVR) | 2016 | n/a |
In 2016, Forsta implemented Enghouse Insight Survox to add automated phone interviewing and voice recording capabilities to its Decipher survey platform for market research. The integration of Enghouse Insight Survox used Interactive Voice Response (IVR) to extend Decipher into automated telephone interviewing and capture voice files alongside response data.
Enghouse Insight Survox provided IVR call handling and automated interviewing workflows, enabling scheduled outbound and inbound interview flows and persistent voice recording tied to interview sessions. Configuration focused on routing IVR responses and audio assets into Decipher data structures so that phone-collected variables aligned with existing survey schemas and reporting fields.
The integration connected Enghouse Insight Survox directly with the Decipher survey platform, enabling multimode studies where IVR responses populate the Decipher database for centralized reporting. Operational coverage prioritized United States studies, allowing project teams to combine telephone-collected data with online and other modal responses within Decipher.
Governance and process changes concentrated on consolidating survey response ingestion and audio management within Decipher workflows, updating interviewer and data-processing procedures to accommodate automated IVR output. The integration was announced in July 2016, and it explicitly supported improved reporting and higher response rates in the United States by enabling multimode market research interviewing.
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Maximum Research | Professional Services | 10 | $1M | United States | Enghouse Insights | Enghouse Insight Survox | Interactive Voice Response (IVR) | 2003 | n/a |
Maximum Research implemented Enghouse Insight Survox in 2003 to support its CATI and multimode interviewing environment. The deployment centers on the Survox interviewing and web package formerly known as CfMC, operating alongside a 300+ station CATI facility and providing centralized multimode data management. The implementation underpins fielding for political polling, customer satisfaction, and healthcare studies.
Enghouse Insight Survox is configured to provide complex quota control, centralized study configuration, and interview scheduling, reflecting capabilities aligned with the Interactive Voice Response (IVR) category for automated call flows and respondent routing. Operational governance emphasizes centralized quota enforcement and multimode routing rules to coordinate CATI and web interviewing across studies. The Survox implementation has been part of Maximum Research infrastructure since at least 2003.
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Quinnipiac University | Education | 3000 | $545M | United States | Enghouse Insights | Enghouse Insight Survox | Interactive Voice Response (IVR) | 2016 | n/a |
In 2016, Quinnipiac University deployed Enghouse Insight Survox to support its telephone polling operations for the Quinnipiac University Poll. Enghouse Insight Survox is the Interactive Voice Response (IVR) application powering the Survox-enabled CATI environment used for public opinion research from a 200-station call center.
Survox supports random digit dialing and computer assisted telephone interviewing operations, enabling live-interviewer dialing and rapid data collection. The implementation uses CATI workflows including dialing controls, call scripting, and respondent disposition tracking to manage sample flows and interviewer sessions.
Operationally the deployment is centered on the university polling team and the 200-station call center, covering state and national polls in the United States. Governance centralized telephone interviewing workflows and sample management within Enghouse Insight Survox to standardize interviewer processes and data capture for the poll research function.
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