List of Epicor Eagle Loyalty Customers
Epicor
807 Las Cimas Pkwy,
Austin, 78746, TX,
United States
Austin, 78746, TX,
United States
1 512-328-2300
Professional Services
4600
$1.3B
Since 2010, our global team of researchers has been studying Epicor Eagle Loyalty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epicor Eagle Loyalty for Customer Loyalty from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epicor Eagle Loyalty for Customer Loyalty include: Suburban Lawn & Garden, a United States based Consumer Packaged Goods organisation with 400 employees and revenues of $55.0 million, Thompson Pharmacy, a United States based Retail organisation with 150 employees and revenues of $20.0 million, Petitti Garden Centers, a United States based Retail organisation with 80 employees and revenues of $8.0 million, Paul's Ace Hardware, a United States based Retail organisation with 80 employees and revenues of $8.0 million, Ellis Home and Garden, a United States based Retail organisation with 65 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Epicor Eagle Loyalty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epicor Eagle Loyalty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Ellis Home and Garden | Retail | 65 | $6M | United States | Epicor | Epicor Eagle Loyalty | Customer Loyalty | 2019 | n/a |
In 2019, Ellis Home and Garden implemented Epicor Eagle Loyalty, a Customer Loyalty application, as part of a broader Epicor Eagle N Series deployment across its retail footprint. The deployment covered five permanent retail locations, three seasonal retail sites, an online store, and greenhouse operations, aligning the Epicor Eagle Loyalty Customer Loyalty capabilities with point of sale and store-level merchandising workflows.
The implementation integrated Epicor Eagle Loyalty with Epicor Compass and Epicor Eagle Performance Manager to provide centralized reporting and customer analytics. Functional modules and capabilities implemented included loyalty enrollment and coupon issuance at the POS, automated weekly revenue and margin reports, Market Basket analysis and Top 25 Items reporting, Dynamic Promotions for item level promotion tracking, and mobile inventory and item lookup through Eagle Mobile Manager.
Operationally the solution supported inventory visibility and stock transfers between locations, buyer decision support through barcode scanning on mobile devices, and capture and weekly updates of customer email lists for ongoing e-mail marketing outreach. Epicor Eagle Loyalty was used for coupon redemption at the POS, enabling the loyalty program to directly tie promotional activity to transaction data, while Compass and Performance Manager delivered near real time departmental revenue and margin reporting to store managers and buyers.
Governance and rollout combined classroom and on site training, with themed training sessions, Epicor Training on Demand for asynchronous learning, and trainers on location for three days during go live to accelerate employee adoption. Management cadence was formalized through an automatically generated Monday report distributed to managers showing revenues by department with gross and profit margins, enabling operational accountability for merchandising and promotional decisions.
Outcomes explicitly reported by Ellis Home and Garden include a 2.2 percent increase in year to date gross profit, a roughly 15 percent reduction in inventory value freeing up over $500,000 in cash flow, and 30,000 loyalty members acquired within the first year of the program. These results were attributed to tighter inventory control, targeted promotions driven by Dynamic Promotions and Market Basket analysis, and customer engagement enabled by Epicor Eagle Loyalty.
|
 |
Klem’s Tractor | Retail | 50 | $5M | United States | Epicor | Epicor Eagle Loyalty | Customer Loyalty | 2019 | n/a |
In 2019, Klem's Tractor implemented Epicor Eagle Loyalty as an add-on to its existing Epicor Eagle environment. Klem's Tractor is a single-store retailer operating a 75,000 square foot location in Spencer, Massachusetts that manages over 300,000 SKUs with Epicor Eagle software, and the Loyalty deployment was scoped to align with that store level footprint and established POS operations.
Epicor Eagle Loyalty was configured to deliver core Customer Loyalty functions including customer enrollment, points accrual and redemption workflows, and consolidated customer profile management. The implementation leveraged the suite approach of Epicor Eagle, applying loyalty rules to point of sale transactions and creating loyalty-aware checkout workflows consistent with Customer Loyalty functional patterns.
The Loyalty application was integrated operationally within the broader Epicor Eagle stack already in place at Klem's, including Epicor Eagle POS, Epicor Document Management, Epicor Business Advisor, Epicor Compass and Epicor Viewers. Transactional accuracy from POS lookup features and the existing sales history were used to seed and maintain customer records and loyalty balances, enabling marketing and merchandising teams to reference purchase history for segmentation and campaign targeting.
Governance and rollout used established Epicor Eagle training and data processes, taking advantage of the retailer's rapid POS onboarding practices where staff master core workflows in a day or two. Data management patterns already in use, such as macros for bulk updates and Business Advisor viewers for reporting, were extended to support loyalty data hygiene, enrollment workflows and operational reporting for store operations, merchandising and customer service.
|
 |
Paul's Ace Hardware | Retail | 80 | $8M | United States | Epicor | Epicor Eagle Loyalty | Customer Loyalty | 2025 | n/a |
In 2025, Paul's Ace Hardware implemented Epicor Eagle Loyalty to centralize Customer Loyalty operations across its retail store footprint. The deployment leverages Epicor Eagle N Series retail capabilities, with Epicor Eagle Loyalty configured to manage membership enrollment, reward issuance, and in-store transaction-level loyalty activity for a single-store small business environment.
Configuration focused on loyalty enrollment, customer segmentation and targeted promotions, and gift card lifecycle management. Epicor Eagle Loyalty was set up to support point accrual and redemption workflows, rewards catalog configuration, and profile-driven customer targeting, aligning with common Customer Loyalty functional modules used in retail loyalty programs.
The implementation integrated in-store gift card functionality into operational workflows, enabling gift cards to be used for the Employee Incentive Program, customer returns, and donations at point-of-sale. Operational scope emphasized in-store retail transactions and associate workflows, with POS configuration and staff processes adjusted to handle gift card acceptance, loyalty redemptions, and incentive issuance.
Governance centered on retail process changes and frontline staff procedures to ensure consistent use of loyalty and gift card features, with rollout evident by November 25, 2025 as part of program communications. The Eagle Loyalty program has increased customer engagement numbers significantly over the years and improved the retailer's ability to target customers, reflecting strengthened loyalty and gift card orchestration within the Customer Loyalty application.
|
 |
Petitti Garden Centers | Retail | 80 | $8M | United States | Epicor | Epicor Eagle Loyalty | Customer Loyalty | 2020 | n/a |
In 2020 Petitti Garden Centers deployed Epicor Eagle Loyalty to extend Customer Loyalty capabilities within its Epicor Eagle N Series retail management environment. The Epicor Eagle Loyalty implementation centralized certificate issuance, targeted promotions, and customer contact workflows to support retail marketing and repeat-purchase programs across its garden center operations.
The implementation configured Epicor Eagle Loyalty alongside Epicor Compass and Performance Manager to enable market basket analytics, promotion assessment, and loyalty account management. Functional configuration emphasized certificate-based discounts, loyalty enrollment tracking, and reporting that ties promotional activity to customer purchase behavior and basket value.
Epicor Eagle Loyalty was integrated into the existing Eagle N Series operational stack and surfaced data to Eagle Mobile Manager for sales-floor execution, enabling associates to redeem certificates, check loyalty balances, and complete transactions while roaming the store. The deployment supported operational coverage across sales associates, inventory and production planners, and promotions teams, with analytics used for seasonal benchmarking and stocking decisions.
Governance and operational enablement relied on Epicor Professional Services guidance and the Eagle Training on Demand certification program to codify best practices and user proficiency. Process changes included barcode tagging of plant material at the item level, tighter inventory counting procedures, and the use of pace and benchmark reports to align production and purchasing with anticipated seasonal demand.
Results reported by Petitti Garden Centers were explicit, including a near 6% increase in earnings and approximately 25% increase in sales, inventory accuracy improving from about 70 percent to above 90 percent, and a 20 percent reduction in production in the first year after adopting item-level inventory controls. Loyalty program participation reached about 80 percent of customers with average certificate redemptions contributing to $80 to $85 purchase amounts, and analytics-driven stocking helped avoid stockouts for high volume seasonal items.
|
 |
Suburban Lawn & Garden | Consumer Packaged Goods | 400 | $55M | United States | Epicor | Epicor Eagle Loyalty | Customer Loyalty | 2020 | n/a |
In 2020, Suburban Lawn & Garden implemented Epicor Eagle Loyalty in the Customer Loyalty category to formalize a 5% cash-back rewards program that never expires. The deployment was configured to work natively with Epicor Eagle POS and the companys Epicor iNet eCommerce storefront, enabling enrollment and redemptions across in-store and online channels, and leveraging Epicor Payment Exchange for card processing behavior such as debit steering. Epicor Eagle Loyalty was set up as a centralized customer rewards ledger tied into the retailers offline-capable POS, preserving transaction continuity during frequent internet or power interruptions and maintaining consistent customer experience during peak seasonal periods. Compass analytics were used to feed loyalty segmentation and weekly reporting into merchandising and marketing decision workflows, aligning rewards activity with inventory reorder signals and margin alerts.
Rollout covered Suburbans three retail locations plus wholesale and service operations, and was operationalized across store operations, merchandising, marketing, and delivery logistics to support a hybrid experience strategy. Employee adoption was supported by role-based access to Epicor tools, including Mobile Lookup for floor staff to surface loyalty status and inventory details, and weekly Compass reports to inform buyers and managers. The program reached over 49,000 reward customers and became the backbone of the companys marketing efforts, while the broader Epicor suite supported the companys shift from approximately $100,000 in online annual sales to more than $3 million and contributed to a 40 percent gross sales increase from 2018 to 2022.
|
 |
|
Retail | 150 | $20M | United States | Epicor | Epicor Eagle Loyalty | Customer Loyalty | 2019 | n/a |
|
|
|
|
Retail | 20 | $2M | United States | Epicor | Epicor Eagle Loyalty | Customer Loyalty | 2020 | n/a |
|
Showing 1 to 7 of 7 entries
Buyer Intent: Companies Evaluating Epicor Eagle Loyalty
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Epicor Eagle Loyalty. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Epicor Eagle Loyalty Coverage
Epicor Eagle Loyalty is a Customer Loyalty solution from Epicor.
Companies worldwide use Epicor Eagle Loyalty, from small firms to large enterprises across 21+ industries.
Organizations such as Suburban Lawn & Garden, Thompson Pharmacy, Petitti Garden Centers, Paul's Ace Hardware and Ellis Home and Garden are recorded users of
Epicor Eagle Loyalty for Customer Loyalty.
Companies using Epicor Eagle Loyalty are most concentrated in Consumer Packaged Goods and Retail, with adoption spanning over 21 industries.
Companies using Epicor Eagle Loyalty are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Epicor Eagle Loyalty across Americas, EMEA, and APAC.
Companies using Epicor Eagle Loyalty range from small businesses with 0-100 employees - 71.43%, to mid-sized firms with 101-1,000 employees - 28.57%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Epicor Eagle Loyalty include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Epicor Eagle Loyalty customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Loyalty.