Kansas City, 64145, MO,
United States
Suburban Lawn & Garden Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Suburban Lawn & Garden and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Suburban Lawn & Garden employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Suburban Lawn & Garden has purchased the following applications: Epicor Payment Exchange for Payment Processing in 2020, Epicor Eagle for Retail Management in 2020, Pure Chat for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Suburban Lawn & Garden is running and its propensity to invest more and deepen its relationship with Epicor , Pure Chat Inc , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Suburban Lawn & Garden revenues, which have grown to $55.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Suburban Lawn & Garden intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Payment Exchange | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Suburban Lawn & Garden deployed Epicor Payment Exchange as a central component of its Payment Processing architecture, integrating payments into its Epicor Eagle point of sale estate across three retail locations and its growing eCommerce channel. Suburban Lawn & Garden is a 400-employee consumer packaged goods retailer and service provider with a large seasonal sales profile and a 90-vehicle delivery fleet, which shaped the scope and resilience requirements for payments and checkout operations.
Epicor Payment Exchange for Eagle was configured to support contactless card acceptance and debit steering by prompting customers for a PIN at checkout, shifting a substantial share of transactions to debit as noted by the company. The Payment Processing implementation also leveraged the Eagle system capability to capture and process offline transactions during internet or power outages, enabling queued settlement when connectivity was restored, and it was operational alongside Epicor iNet for online sales and Epicor Compass analytics for reporting.
Operational coverage extended across front-line retail checkout, eCommerce payment flows, loyalty-driven promotions, and finance reconciliation processes. The implementation interfaced with Epicor Eagle Loyalty to support the companys 5 percent cash-back program serving over 49,000 reward customers, and Epicor Compass provided sales and margin analytics to buyers and managers for inventory and pricing decisions.
Rollout priorities emphasized uninterrupted checkout during the seasonal peak and resilience to connectivity outages, enabling Suburban to operate with fewer POS stations while increasing throughput through contactless payments. Outcomes reported by the company include a rapid expansion of online sales from roughly $100,000 to over $3 million in about a year, debit steering converting roughly half of transactions to debit, and a 40 percent increase in gross sales from 2018 to 2022, all within the context of the deployed Payment Processing and Epicor application set.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Eagle | Retail Management | ERP Services and Operations | n/a | 2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pure Chat Inc | Legacy | Pure Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Loyalty | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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