List of Ericsson Intelligent Automation Platform Customers
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Since 2010, our global team of researchers has been studying Ericsson Intelligent Automation Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ericsson Intelligent Automation Platform for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ericsson Intelligent Automation Platform for Intelligent Process Automation include: AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, Telenor, a Norway based Communications organisation with 16000 employees and revenues of $11.12 billion, Vodafone Ireland, a Ireland based Communications organisation with 3000 employees and revenues of $1.08 billion and many others.
Contact us if you need a completed and verified list of companies using Ericsson Intelligent Automation Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AT&T | Communications | 146040 | $122.4B | United States | Ericsson | Ericsson Intelligent Automation Platform | Intelligent Process Automation | 2025 | n/a |
In 2025, AT&T deployed Ericsson Intelligent Automation Platform to host and operationalize a third-party rApp on its live production network. AT&T became the first communications service provider globally to deploy a third-party rApp via the Ericsson Intelligent Automation Platform, using the R1 interface to connect the rApp to production network elements.
The deployment used Ericsson Intelligent Automation Platform to enable Intelligent Process Automation capabilities focused on network optimization, with automation of closed-loop workflows, policy driven optimization, and analytics informed orchestration of network resources. The rApp implemented operational logic to detect conditions and trigger automated corrective actions, aligning with typical Intelligent Process Automation functional patterns for telecom network operations.
Integration was executed over the R1 interface, directly interfacing the third-party rApp with live network control and assurance functions, and bringing the rApp into AT&T network operations workflows. The operational scope centers on live production network operations and the network operations teams responsible for onboarding and supervising third-party automation components.
The deployment is characterized as a watershed moment for the telecom industry, confirming the momentum of the rApp ecosystem and the use of open standards. This event signals a move toward vendor neutral, standards based app ecosystems and will necessitate formalized governance and onboarding workflows for third-party rApps within AT&T network operations.
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Telenor | Communications | 16000 | $11.1B | Norway | Ericsson | Ericsson Intelligent Automation Platform | Intelligent Process Automation | 2024 | n/a |
In 2024, Telenor implemented Ericsson Intelligent Automation Platform as part of an innovation partnership with Ericsson to co-create Agentic AI for radio controls, aligning the work within the Intelligent Process Automation category. The deployment in Norway was framed as a network operations and RAN automation proof of concept that focused on automated radio capacity and energy controls.
Telenor used rApps on Ericsson Intelligent Automation Platform to operationalize Agentic AI capabilities, explicitly leveraging rApp modules to instrument control logic for RAN capacity optimization and power consumption management. Functional capabilities implemented included autonomous network controls and policy-driven automation workflows typical of Intelligent Process Automation for radio access networks.
The technical scope was centered on RAN automation within Telenors network operations function in Norway, with the Ericsson Intelligent Automation Platform hosting the rApps and runtime for agentic control logic. The architecture emphasized closed-loop autonomous control of radio parameters and simulated operational scenarios to validate behavior under network conditions.
Outcomes from the proof of concept included demonstration of advanced autonomous network controls and a simulated radio energy reduction of up to ~4 percent, with rApp usage on Ericsson Intelligent Automation Platform explicitly cited as the implementation vehicle for these capabilities.
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Telstra | Communications | 36093 | $22.9B | Australia | Ericsson | Ericsson Intelligent Automation Platform | Intelligent Process Automation | 2024 | n/a |
In 2024, Telstra trialled the Ericsson Intelligent Automation Platform in its commercial radio access network as part of a network operations and RAN automation initiative in Australia. The Ericsson Intelligent Automation Platform deployment included the Ericsson Automated Configuration Consistency EACC rApp, which was exercised on a live commercial network to detect and remediate configuration inconsistencies and demonstrate real time rApp operation.
The implementation aligns with the Intelligent Process Automation category and centered on automated detection and remediation workflows for configuration correctness, using the EACC rApp as the primary functional module. Configuration scanning, inconsistency detection, and automated remediation actions were the core capabilities exercised, with platform orchestration supporting run time execution in the RAN environment.
Operational scope was limited to commercial RAN network operations within Australia, engaging network operations functions responsible for configuration management and RAN health. The trial progressed to live operation during 2024, indicating a staged validation approach that moved from controlled testing to active remediation on production equipment.
Governance and rollout followed a trial then live activation pattern in 2024, with operational teams validating automated remediation workflows and configuration policies through the Ericsson Automated Configuration Consistency EACC rApp. The initiative was explicitly focused on improving operational efficiency and configuration correctness while demonstrating live rApp capability on a commercial network.
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Communications | 3000 | $1.1B | Ireland | Ericsson | Ericsson Intelligent Automation Platform | Intelligent Process Automation | 2025 | n/a |
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