List of Ertaqy Contact Center Customers
Mansoura, 35511,
Egypt
Since 2010, our global team of researchers has been studying Ertaqy Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ertaqy Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ertaqy Contact Center for Call Center include: Abou Ghaly Egypt, a Egypt based Manufacturing organisation with 700 employees and revenues of $60.0 million, Nile Hospital Egypt, a Egypt based Healthcare organisation with 350 employees and revenues of $10.0 million, Petropower Egypt, a Egypt based Oil, Gas and Chemicals organisation with 50 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Ertaqy Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ertaqy Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Abou Ghaly Egypt | Manufacturing | 700 | $60M | Egypt | Ertaqy | Ertaqy Contact Center | Call Center | 2020 | n/a | In 2020 Abou Ghaly Egypt deployed Ertaqy Contact Center as its Call Center platform. The company website footer credits ERTAQY, indicating Ertaqy supplied the digital customer facing solution used to handle customer service and sales inquiries across Egypt. Implementation included standard Call Center capabilities such as telephony routing, IVR driven call flows, an agent desktop for inbound inquiry handling and omnichannel queuing across voice and web channels. Configuration emphasis was on contact routing rules, skill based agent assignment and reporting to support both service and sales workflows. The Ertaqy Contact Center deployment is linked to the companys web contact channels as implied by site integration, enabling unified handling of phone and web inquiries across Egyptian operations and supporting customer service and sales functions. Public sources do not list specific backend system integrations, the usage signal is inferred from Ertaqy client listings and product pages rather than from a standalone public case study describing a contact center rollout. Operational governance centered on centralizing contact handling and standardizing routing and escalation workflows for service and sales teams, with configuration and ongoing adjustments attributed to the vendor delivered solution. Rollout phasing, technical architecture specifics and cost details are not documented in available public materials. | |
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Nile Hospital Egypt | Healthcare | 350 | $10M | Egypt | Ertaqy | Ertaqy Contact Center | Call Center | 2020 | n/a | In 2020, Nile Hospital Egypt implemented Ertaqy Contact Center. The deployment used Ertaqy Contact Center, a Call Center solution, to power patient contact and customer service workflows for the hospital site in Hurghada, the public website showing a Powered By ERTAQY attribution and ERTAQY listing Nile Hospital among its clients. Implementation signals indicate a customer facing digital contact layer was provisioned to handle inbound patient inquiries and appointment coordination, consistent with Call Center functional terminology such as interactive voice response, automatic call distribution, queue management, contact routing, agent interfaces, and reporting dashboards. These functional capabilities are inferred from the vendor product pages and the site attribution rather than an explicit case study, and they imply configuration of contact workflows and agent desktop configuration to support front office and patient services teams. Operational scope is centered on patient contact and customer service functions at the Hurghada location, with Ertaqy delivering the customer facing solution and the hospital operating agent workflows for appointment and inquiry handling. Publicly available information does not include detailed governance or rollout artifacts, therefore implementation ownership is attributed to Ertaqy for delivery and to Nile Hospital patient services for operational management. | |
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Petropower Egypt | Oil, Gas and Chemicals | 50 | $3M | Egypt | Ertaqy | Ertaqy Contact Center | Call Center | 2018 | n/a | In 2018, Petropower Egypt implemented Ertaqy Contact Center to manage external inquiries and client contact, a deployment classified under the Call Center category and scoped to operations in Cairo, Egypt. This implementation signal is drawn from the corporate site attribution Powered By ERTAQY and Ertaqy’s client roster entry, which indicate Ertaqy delivered customer-facing contact capabilities for the company. Ertaqy Contact Center deployment likely included standard Call Center modules such as automatic call distribution, interactive voice response, call recording, and an agent desktop to handle voice and digital inquiries, with integration points anticipated for CRM and ticketing systems consistent with Call Center implementations. Configuration and capacity would have been proportioned for a single-site customer contact operation supporting Petropower Egypt’s customer service workload. Operational ownership is described as focused on customer service and external client contact in Cairo, with governance expected to center on routing rules, skill-based queues, agent role definitions, escalation workflows, and basic reporting and call logging. The site attribution frames Ertaqy as the provider of the production customer-facing contact capability rather than as a marketing or pilot presence. |
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