List of Evia Support Ticketing Customers
Mumbai, 400104,
India
Since 2010, our global team of researchers has been studying Evia Support Ticketing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Evia Support Ticketing for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Evia Support Ticketing for IT Service Management include: Integrity Verification Services India, a India based Professional Services organisation with 121 employees and revenues of $3.0 million, Digitizing Mart, a India based Professional Services organisation with 150 employees and revenues of $2.0 million, Mtlexs India, a India based Distribution organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Evia Support Ticketing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Evia Support Ticketing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Digitizing Mart | Professional Services | 150 | $2M | India | Evia Information Systems | Evia Support Ticketing | IT Service Management | 2016 | n/a |
In 2016 Digitizing Mart implemented Evia Support Ticketing. The Evia Support Ticketing application was deployed as an IT Service Management solution to support customer-facing support and internal process automation at the Mumbai-based digitizing services firm.
The deployment configured Evia Support Ticketing with standard IT Service Management capabilities, including incident management, ticket routing and escalation, SLA tracking, a knowledge management layer, and a customer portal for user-facing requests. Configuration emphasis was on role based access for support agents and supervisors, multi-team queue management, and workflow automation to streamline recurring service processes.
Operational coverage focused on customer support and operations teams within Digitizing Mart, reflecting the companys professional services delivery model and the testimonial context describing user-facing systems. The implementation narrative aligns the company, Evia Support Ticketing, IT Service Management, and customer support as the primary business function supported by the application.
Governance centered on standardized ticket handling workflows, agent assignment rules, and escalation policies to formalize support processes and enable process automation. Evias customer listing and testimonial context indicate the delivered applications helped streamline operations at Digitizing Mart without specific performance metrics provided.
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Integrity Verification Services India | Professional Services | 121 | $3M | India | Evia Information Systems | Evia Support Ticketing | IT Service Management | 2015 | n/a |
In 2015 Integrity Verification Services India deployed Evia Support Ticketing as an IT Service Management platform to automate background verification workflows across its operations. Evia developed a bespoke background-verification and workflow application for Integrity Verification Services to automate order processing, quality checks and reporting across multiple Indian offices, aligning the Evia Support Ticketing deployment with operational needs for verification services.
The implementation included configuration of workflow-driven ticket lifecycle management to track verification orders, automated order-processing rules to route and escalate tasks, quality-check orchestration to embed validation steps into cases, and centralized reporting capabilities for operational visibility. Evia Support Ticketing was used to standardize process flows and provide role-based access to case data, reflecting typical IT Service Management capabilities such as incident and request handling, workflow automation, and dashboard reporting.
Operational coverage spanned multiple Indian offices and targeted background verification operations, quality assurance teams, and reporting functions within the company. The deployment supported business functions for order intake, adjudication and quality control, enabling centralized tracking of case status and exception handling through the Evia Support Ticketing application.
Governance changes centered on formalizing ticket-driven workflows and standard operating procedures for verification processing, with process orchestration embedded in the Evia Support Ticketing configuration. The project delivered improved turnaround and visibility for verification workflows as part of the stated outcomes, while preserving a focus on operational control and auditability within the IT Service Management framework.
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Mtlexs India | Distribution | 10 | $1M | India | Evia Information Systems | Evia Support Ticketing | IT Service Management | 2016 | n/a |
In 2016, Mtlexs India implemented Evia Support Ticketing as its IT Service Management solution. The engagement is documented on the vendor testimonial page where Mtlexs is named as a customer of Evia, and Evia lists a Support Ticketing product as part of its offerings.
The Evia Support Ticketing deployment focused on standard IT Service Management capabilities, including centralized ticket intake, incident tracking, service request workflows, and queue management. Configuration work emphasized routing rules and ticket prioritization consistent with category expectations to support day to day platform support and campaign issue handling.
Operational coverage targeted Mtlexs web platform and event campaign operations for its non ferrous metals marketplace in India, supporting platform operations and campaign delivery teams. The ticketing system was integrated functionally with the web and software services delivered by Evia to ensure support cases flowed from customer facing channels into a single support queue.
Governance centered on defined triage and escalation workflows and a single point of ownership for support tickets, aligning support processes with campaign schedules and platform release windows. Vendor materials note improved campaign delivery and platform stability following Evia engagements, and the Evia Support Ticketing implementation provided the centralized incident and request handling needed to sustain those operational improvements.
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