List of Evolutio Managed Services Customers
Madrid, 28050,
Spain
Since 2010, our global team of researchers has been studying Evolutio Managed Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Evolutio Managed Services for Workplace & Communications MSP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Evolutio Managed Services for Workplace & Communications MSP include: Banco Sabadell, a Spain based Banking and Financial Services organisation with 18985 employees and revenues of $4.82 billion, Ibermutua, a Spain based Insurance organisation with 650 employees and revenues of $273.0 million, Madrid City Hall, a Spain based Government organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Evolutio Managed Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Evolutio Managed Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Sabadell | Banking and Financial Services | 18985 | $4.8B | Spain | Evolutio | Evolutio Managed Services | Workplace & Communications MSP | 2021 | n/a |
In 2021, Banco Sabadell engaged Evolutio Managed Services to operate a voice biometrics pilot for contact centre authentication in Spain. The engagement was provisioned under the Workplace & Communications MSP category and focused on customer experience and contact centre verification workflows.
Evolutio Managed Services implemented voice biometrics as the primary functional module, configuring automated caller verification during inbound calls and integrating verification checkpoints into agent assisted sessions. The implementation included voice based enrollment and verification capabilities, session linking to agent workflows, and real time authentication to reduce manual identification steps.
Operational scope covered Banco Sabadell contact centres in Spain and targeted customer authentication and accessibility use cases, including support for vulnerable customers. The pilot operated within a regulatory sandbox, enabling voice based verification to be tested under supervisory oversight while assessing operational fit and compliance requirements.
Reported outcomes included a reduction in identification time by around 30 seconds, which produced faster call handling and improved accessibility for vulnerable customers. The deployment demonstrates Banco Sabadell using Evolutio Managed Services in the Workplace & Communications MSP category to enhance contact centre authentication and customer experience.
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Ibermutua | Insurance | 650 | $273M | Spain | Evolutio | Evolutio Managed Services | Workplace & Communications MSP | 2022 | n/a |
In 2022, Ibermutua deployed Evolutio Managed Services to implement an automated identity-onboarding capability within its customer experience and contact-centre workflows. The engagement is classified as Workplace & Communications MSP and targeted digital onboarding for Ibermutua's Spain operations.
Evolutio acted as the integrator partner with Veridas to embed voice and facial biometrics into Ibermutua's digital Personas platform, creating an automated verification flow. Functional capabilities included biometric capture, real time verification orchestration, and conditional handoff into contact-centre routing when manual intervention was required.
The deployment connected Veridas biometric engines to front-end digital channels and contact-centre verification processes, orchestrated under Evolutio Managed Services to provide continuous operations and verification continuity. Operational coverage focused on customer onboarding and contact-centre identity checks across Ibermutua's Spanish operations.
The case study documents outcomes of faster verification under ~20 seconds, lower manual processing load, and improved user experience as cited by the customer. Evolutio Managed Services continued to provide integration and operational management after deployment, aligning biometric verification with Ibermutua's contact-centre and digital onboarding workflows.
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Madrid City Hall | Government | 1000 | $250M | Spain | Evolutio | Evolutio Managed Services | Workplace & Communications MSP | 2021 | n/a |
In 2021, Madrid City Hall deployed Evolutio Managed Services to deliver The Participatory Group public participation platform on AWS. The deployment falls under the Workplace & Communications MSP category and uses a WordPress based cloud hosted digital experience and contact platform to support citizen engagement for the Ayuntamiento de Madrid initiative.
Evolutio designed and provisioned a scalable, highly available architecture on Amazon Web Services, implementing WordPress as the content management layer and hosting the public participation application. Evolutio Managed Services provided cloud infrastructure management and operations for the platform, with vendor responsibilities covering provisioning, capacity management and operational monitoring. Module usage is described as a cloud hosted digital experience and contact platform in the vendor case study.
Operational scope is public sector digital experience in Spain, supporting the Ayuntamiento de Madrid participatory program. Governance centered on vendor managed infrastructure and platform operations, with Evolutio responsible for ongoing cloud management and platform availability. Outcomes reported in the case study include rapid delivery, cost effective operation and no reported performance incidents.
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