List of Exela Customer Satisfaction and Retention Customers
Irving, 75061, TX,
United States
Since 2010, our global team of researchers has been studying Exela Customer Satisfaction and Retention customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exela Customer Satisfaction and Retention for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exela Customer Satisfaction and Retention for Customer Engagement, Customer Experience include: US Department of Veterans Affairs, a United States based Government organisation with 371000 employees and revenues of $301.00 billion, Subway, a United States based Leisure and Hospitality organisation with 410000 employees and revenues of $10.37 billion and many others.
Contact us if you need a completed and verified list of companies using Exela Customer Satisfaction and Retention, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exela Customer Satisfaction and Retention customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Subway | Leisure and Hospitality | 410000 | $10.4B | United States | Exela Technologies | Exela Customer Satisfaction and Retention | Customer Engagement,Customer Experience | 2018 | n/a |
In 2018 Subway implemented Exela Customer Satisfaction and Retention as part of a Customer Engagement,Customer Experience effort to accelerate business intelligence and customer experience reporting across its U.S. retail operations. The implementation centered on the Exela Customer Satisfaction and Retention application to translate transactional sales signals into actionable customer and store-level insights for both stores and head office.
Configuration work emphasized analytics and reporting modules within Exela Customer Satisfaction and Retention, including customer satisfaction analytics, retention segmentation and operational dashboards. The deployment converted point of sale and sales data into standardized reports and dashboards, enabling faster, actionable reporting to store managers and corporate marketing and operations teams.
Integrations were built against Subway point of sale and sales data sources to feed the Exela Customer Satisfaction and Retention system, with processing to aggregate transactions at store and regional levels. Operational coverage targeted retail operations and marketing in the United States, with analytics outputs delivered to store outlets and head office reporting channels.
Governance shifted toward centralized BI reporting and operational orchestration at head office, aligning store-level reporting workflows with corporate marketing and operations use cases. The work delivered faster, actionable reporting to stores and head office supporting retail operations and marketing, as described in Exela published materials.
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US Department of Veterans Affairs | Government | 371000 | $301.0B | United States | Exela Technologies | Exela Customer Satisfaction and Retention | Customer Engagement,Customer Experience | 2019 | General Dynamics Information Technology |
In 2019 the US Department of Veterans Affairs selected Exela Technologies, teaming with General Dynamics Information Technology as prime, to deliver the VICCS program that provides enterprise wide claims intake, file conversion, digital mailroom and records management across the United States. The engagement explicitly includes Exela Customer Satisfaction and Retention as part of Exela's integrated customer communications and contact center capability, aligning the deployment with the Customer Engagement,Customer Experience category and the VA benefits administration mission.
The implementation centered on modular capabilities including enterprise claims intake, automated file conversion and indexing, a centralized digital mailroom, records management and customer communications and notification services. Exela Customer Satisfaction and Retention was used to support inbound and outbound communications workflows and contact center orchestration, tying message routing and notification services into benefit recipient communications and case handling processes.
Operational coverage was enterprise wide across VA sites in the United States and focused on benefits administration business functions, records lifecycle management and recipient communications. The solution was deployed as an integrated services stack feeding benefit processing workflows and CRM oriented communications, with Exela components providing document ingestion and communication orchestration that support outbound notification and inbound contact handling for benefits recipients.
Program governance was executed under the VICCS task order with General Dynamics Information Technology as prime, which coordinated rollout sequencing, standards for records retention and program level oversight. The contract and configuration were intended to improve benefits administration turnaround and data quality through standardized intake, conversion and communications processes.
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