List of Feedloop CXP Customers
South Jakarta, 12160,
Indonesia
Since 2010, our global team of researchers has been studying Feedloop CXP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Feedloop CXP for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Feedloop CXP for Customer Experience include: Bank Rakyat Indonesia, a Indonesia based Banking and Financial Services organisation with 60000 employees and revenues of $8.00 billion, PT Pos Indonesia, a Indonesia based Distribution organisation with 4600 employees and revenues of $600.0 million, Paragon, a Indonesia based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Feedloop CXP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Feedloop CXP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bank Rakyat Indonesia | Banking and Financial Services | 60000 | $8.0B | Indonesia | Feedloop | Feedloop CXP | Customer Experience | 2021 | n/a |
In 2021, Bank Rakyat Indonesia implemented Feedloop CXP, a Customer Experience application used to support customer-data consolidation and digital engagement initiatives in Indonesia. The deployment is described in press coverage as leveraging Feedloop's Customer Data and Experience capabilities during Feedloop's Telkomsel-backed growth phase, positioning Bank Rakyat Indonesia and Feedloop CXP in the Customer Experience domain supporting customer-data consolidation and digital engagement functions.
The implementation narrative indicates inferred module usage consistent with Feedloop descriptions, specifically CDXP CRM functionality and marketing automation to centralize customer profiles, drive segmentation, and orchestrate campaign workflows. Configuration emphasis was on unified customer profile construction, segmentation rules, campaign orchestration, and channel-specific engagement flows, reflecting standard Customer Experience application capabilities for personalization and lifecycle marketing.
Operational scope covered Indonesia and focused on business functions in digital channels, marketing, and customer experience teams within the bank. Governance and process changes centered on centralizing customer data for campaign management and establishing repeatable orchestration workflows, with vendor and press signals guiding module-level interpretation rather than an explicit public case study.
|
|
|
Paragon | Retail | 10 | $1M | Indonesia | Feedloop | Feedloop CXP | Customer Experience | 2021 | n/a |
In 2021 Paragon implemented Feedloop CXP to support Customer Experience initiatives. Press coverage identifies Paragon Technology and Innovation as a customer leveraging Feedloop's platform to accelerate digital transformation and customer engagement in Indonesia.
Feedloop CXP was used to provide customer engagement and marketing automation capabilities consistent with a customer data experience platform model. Module usage is inferred from Feedloop's CDXP positioning and media summary, and implementation work centered on customer data unification, campaign orchestration, personalization, and automated engagement workflows, reflecting core Customer Experience functionality. Paragon deployed Feedloop CXP to support marketing and customer experience business functions within its Technology and Innovation organization.
Deployment was executed as a cloud SaaS CDXP configuration scaled to Paragon's Indonesia operations, focusing on orchestration of multichannel engagement and automated campaign workflows across retail digital channels. Governance emphasis aligned with centralizing orchestration and operationalizing marketing automation in the Technology and Innovation group, and media reporting framed the engagement as an effort to accelerate digital transformation and customer engagement, with no public metrics or cost details disclosed.
|
 |
PT Pos Indonesia | Distribution | 4600 | $600M | Indonesia | Feedloop | Feedloop CXP | Customer Experience | 2024 | n/a |
In 2024, PT Pos Indonesia implemented Feedloop CXP to support AI-driven Customer Experience across Posfin and Pospay financial offerings. The engagement was formalized through a memorandum of understanding between Feedloop and PT Pos Finansial Indonesia to collaborate on AI-based digital financial services and product co-development.
Feedloop CXP was configured to deliver customer journey orchestration, AI-driven personalization, conversational automation, and payment-focused service automation consistent with Customer Experience platform capabilities. Deployment architecture centered on modular cloud-hosted CXP services orchestrating interactions between customer engagement channels and Posfin Pospay payment flows, enabling automated workflows for finance and payments processes.
Governance under the memorandum established a co-development model with joint product roadmaps and phased rollouts targeting finance and payments business functions, and operational roles aligned to PT Pos Finansial Indonesia for financial product logic and to PT Pos Indonesia for customer engagement execution. The implementation emphasizes automated customer touchpoints, configurable digital product catalogs, and conversational support to streamline customer-facing finance and payments interactions across Posfin and Pospay offerings in Indonesia.
|
Buyer Intent: Companies Evaluating Feedloop CXP
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||