List of FICO Customer Dialogue Manager Customers
Bozeman, 59715, MT,
United States
Since 2010, our global team of researchers has been studying FICO Customer Dialogue Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FICO Customer Dialogue Manager for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FICO Customer Dialogue Manager for Customer Engagement include: TSYS, a Global Payments Company, a United States based Banking and Financial Services organisation with 5000 employees and revenues of $4.00 billion, Regus Business Centre United States, a United States based Construction and Real Estate organisation with 2500 employees and revenues of $900.0 million, Cred-System, a Brazil based Banking and Financial Services organisation with 500 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using FICO Customer Dialogue Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The FICO Customer Dialogue Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cred-System | Banking and Financial Services | 500 | $120M | Brazil | FICO | FICO Customer Dialogue Manager | Customer Engagement | 2018 | n/a |
In 2018, Cred-System implemented FICO Customer Dialogue Manager within a Customer Engagement program to address a slow, onerous and rigid risk decision process. Cred-System is a South American lender headquartered in Brazil with approximately 500 employees, and the initiative targeted origination and customer campaign execution workflows.
The implementation paired FICO Customer Dialogue Manager with FICO Blaze Advisor decision rules management system to centralize and operationalize decisioning. Functional capabilities implemented included rule authoring and maintenance, automated decision execution in origination, campaign orchestration for personalized offers, and business-user facing configuration to reduce IT dependence.
Integration work focused on tying Blaze Advisor decision services to the Customer Dialogue Manager execution layer so that automated risk decisions and personalized campaign logic could be invoked within the origination path. Operational coverage included Cred-System origination, risk decisioning, and customer engagement teams in Brazil, and the deployment emphasized real time decision invocation and campaign execution coordination.
Governance shifted toward business rule ownership, enabling credit and marketing teams to modify decision rules and campaign logic without IT changes, and rollout prioritized iterative enhancements to the origination workflow. As reported, Cred-System now operates an agile origination workflow that can be easily modified and enhanced independent of IT, producing an efficient, automatic risk decision process.
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Regus Business Centre United States | Construction and Real Estate | 2500 | $900M | United States | FICO | FICO Customer Dialogue Manager | Customer Engagement | 2014 | n/a |
In 2014, Regus Business Centre United States implemented FICO Customer Dialogue Manager to support Customer Engagement and centralized campaign orchestration for marketing and CRM operations. The deployment positioned FICO Customer Dialogue Manager as the primary dialogue management engine responsible for segmentation and multichannel campaign workflows across email and direct channels.
FICO Customer Dialogue Manager was configured to deliver standard Customer Engagement capabilities, including audience segmentation, campaign orchestration, message sequencing, and rule-based dialogue control. Configuration work emphasized data-driven segmentation and automated campaign scheduling to support both triggered and batch email marketing flows.
The implementation integrated with the existing marketing and analytics toolset, including Entiera, Responsys, Silverpop, Exact Target and Faststats, and consumed records from the Regus customer and prospect data warehouse. Operational scope covered both B2B and B2C contact streams and supported global and regional marketing strategies, with the CRM data team responsible for extraction, segmentation, and delivering large scale email marketing deployments.
Governance and operational processes were centered on the CRM data team, which handled regular auditing, data housekeeping, and reporting workflows to maintain data quality for the FICO Customer Dialogue Manager driven campaigns. Rollout and operational ownership emphasized repeatable extraction, management and reporting processes to enable consistent campaign execution across regional and global programs.
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TSYS, a Global Payments Company | Banking and Financial Services | 5000 | $4.0B | United States | FICO | FICO Customer Dialogue Manager | Customer Engagement | 2014 | n/a |
In 2014, TSYS implemented FICO Customer Dialogue Manager as part of TSYS Targeted MessagingSM, deploying a Customer Engagement platform to enhance cardholder communication. FICO Customer Dialogue Manager is described as a multi-channel marketing platform that enables clients to create, execute and manage precisely timed and targeted campaigns that engage customers across channels based on interactions and preferences.
The implementation emphasized campaign creation and execution capabilities, including segmentation, channel orchestration, timing controls, and personalization enabled by rule and event driven decisioning. The deployment integrated campaign management with customer interaction signals and preference data to drive automated messaging flows and profile driven content selection.
Operational coverage targeted cardholder communications for TSYS clients, positioning the Customer Engagement capability for use by issuing bank marketing and customer engagement functions. TSYS planned to incorporate the application into a broader analytics solution suite slated for launch in 2015, aligning campaign execution with analytics driven customer insight.
Governance centered on centralized campaign management and client level access controls to support consistent messaging policies and compliance oversight across financial institution clients. The stated objective for the FICO Customer Dialogue Manager implementation was to empower financial institutions to make more precise marketing decisions for engaging cardholders and driving growth.
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