List of Finboa Reg E Dispute Management Customers
Houston, 77024, TX,
United States
Since 2010, our global team of researchers has been studying Finboa Reg E Dispute Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Finboa Reg E Dispute Management for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Finboa Reg E Dispute Management for Dispute Management include: Carter Bankshares, a United States based Banking and Financial Services organisation with 1200 employees and revenues of $200.0 million, Sandia Area, a United States based Banking and Financial Services organisation with 194 employees and revenues of $37.0 million, Copper State Credit Union, a United States based Banking and Financial Services organisation with 100 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Finboa Reg E Dispute Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carter Bankshares | Banking and Financial Services | 1200 | $200M | United States | Finboa | Finboa Reg E Dispute Management | Dispute Management | 2021 | n/a |
In 2021, Carter Bank implemented Finboa Reg E Dispute Management to automate back-office payment dispute processing in finance and payments across its Virginia and North Carolina operations. The initiative used the Finboa Reg E Dispute Management SaaS application as a centralized Dispute Management platform to consolidate intake, case handling, and compliance reporting for regional processing teams.
Configuration emphasized Reg E specific workflows and compliance controls, with automated case routing, investigation workqueues, document capture, correspondence templating, and SLA-driven reporting. The Finboa Reg E Dispute Management application was configured to enforce adjudication rules and standardize workqueues, reducing manual reconciliation and supporting audit trail requirements.
Operational scope covered the bank's finance and payments departments across Virginia and North Carolina, centralizing dispute handling into a single operational workflow. The deployment was delivered as a SaaS model and brought regional back-office teams onto a unified case lifecycle and monitoring platform to improve consistency and governance.
Governance changes included standardized escalation paths, SLA monitoring, and process redefinition for dispute adjudication to align with Reg E obligations. According to the vendor case study, the SaaS deployment delivered a reported 500% ROI, a 50% improvement in operational efficiency, approximately 15% better SLA adherence, and error rates falling to single digits.
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Copper State Credit Union | Banking and Financial Services | 100 | $20M | United States | Finboa | Finboa Reg E Dispute Management | Dispute Management | 2023 | n/a |
In 2023, Copper State Credit Union implemented Finboa Reg E Dispute Management to automate Reg E dispute intake and back-office processing for finance and payments. The deployment prioritized the credit union Solution Center in Phoenix, AZ, enabling the Solution Center to assume over 70% of dispute intake and allowing card specialists to focus on chargeback management. The implementation aligns the institution with formalized Reg E workflows and case handling across customer service and payments operations. Finboa Reg E Dispute Management was configured with core case management and workflow automation to standardize intake, adjudication, and audit trails. Functional capabilities implemented include automated dispute intake, rule driven case routing, automated alerts, electronic signature capture for claimant communications, provisional crediting workflows, and GL integration for posting financial adjustments. These modules were tuned to support Reg E compliance processes and keep a traceable evidence chain for regulatory review. Integrations recorded in the implementation include an online banking integration with Alkami to streamline digital dispute submissions, and a general ledger integration for provisional credit and charge reconciliation. Operational coverage extended across the Solution Center and card services teams, consolidating dispute inputs from digital banking and back-office processing queues. Governance and process changes focused on shifting intake ownership to the Solution Center, instituting automated alerting and e-signature capture to accelerate case resolution, and embedding GL posting controls in the dispute lifecycle. The Finboa case study highlights improvements in Reg E compliance, the introduction of automated alerts and e-signature capture, provisional crediting tied to GL integration, and the reallocation of staff effort toward chargeback workflows.
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Sandia Area | Banking and Financial Services | 194 | $37M | United States | Finboa | Finboa Reg E Dispute Management | Dispute Management | 2021 | n/a |
In 2021, Sandia Area implemented Finboa Reg E Dispute Management, a Dispute Management application designed to digitize Reg E dispute intake and back-office workflows. Sandia Area FCU in Albuquerque, NM adopted FINBOA Payment Disputes to centralize dispute case creation and automate regulatory timeline handling within finance and payments operations.
The implementation focused on automated dispute intake, case management, and audit tracking to support Reg E compliance. Finboa Reg E Dispute Management was configured to route cases through back-office workflows and to instrument audit trails for each dispute lifecycle, enabling structured review and escalation processes.
Operational coverage included the finance and payments departments and back-office processing across Sandia Area FCU, with the solution handling intake through resolution for Reg E claims. The deployment emphasized case orchestration and evidence capture to support regulator timelines and internal audit requirements.
According to the FINBOA case study, automation using FINBOA Payment Disputes achieved a 99% success rate in meeting Reg E timelines and saved up to 10 minutes per dispute claim, the customer has been a FINBOA customer since 2021, and automation reduced staffing needs, improved audit tracking, and significantly lowered fraud related losses.
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