List of Fiserv Dispute Expert Customers
Fiserv
255 Fiserv Dr.,
Brookfield, 53045, WI,
United States
Brookfield, 53045, WI,
United States
1 262-879-5000
Professional Services
38000
$20.5B
Since 2010, our global team of researchers has been studying Fiserv Dispute Expert customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fiserv Dispute Expert for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fiserv Dispute Expert for Dispute Management include: Dime Community Bank, a United States based Banking and Financial Services organisation with 851 employees and revenues of $205.0 million, First Fidelity Bank, a United States based Banking and Financial Services organisation with 350 employees and revenues of $90.0 million, FNB Community Bank, a United States based Banking and Financial Services organisation with 110 employees and revenues of $11.0 million and many others.
Contact us if you need a completed and verified list of companies using Fiserv Dispute Expert, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fiserv Dispute Expert customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dime Community Bank | Banking and Financial Services | 851 | $205M | United States | Fiserv | Fiserv Dispute Expert | Dispute Management | 2017 | n/a |
In 2017, Dime Community Bank engaged Fiserv in a U.S. modernization program that included the Fiserv Dispute Expert application for Dispute Management, as part of efforts to modernize core systems, digital channels and card services and to upgrade fraud protection. The November 2017 agreement positioned Fiserv Dispute Expert within a broader card, fraud and dispute-management modernization agenda for the bank.
Module-level use of Fiserv Dispute Expert for dispute case management is inferred within the program, with implementation focus on standardized dispute intake, workflow driven case management, automated evidence assembly and orchestration of chargeback processing. The Fiserv Dispute Expert application was employed to introduce dispute lifecycle automation and rule based routing consistent with Dispute Management functional patterns.
Integrations centered on aligning dispute workflows with card processing, fraud decisioning and digital customer channels, bringing dispute handling into the same operational fabric as card operations and customer service. Operational coverage included card operations, fraud teams and contact center workflows across the banks U.S. operations, reflecting an enterprise scope for dispute handling and customer remediation.
Governance changes emphasized centralized dispute oversight, standardized case handling procedures and workflow orchestration across card and fraud teams. The modernization program aimed to eliminate manual processes and to improve customer experience and operational efficiency, with process standardization and automation as the primary levers for achieving those explicit objectives.
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First Fidelity Bank | Banking and Financial Services | 350 | $90M | United States | Fiserv | Fiserv Dispute Expert | Dispute Management | 2024 | n/a |
In 2024, First Fidelity Bank expanded its Fiserv portfolio and the case study suggests implementation of Fiserv Dispute Expert in its Dispute Management environment. First Fidelity Bank used Fiserv debit processing plus Card Expert analytics, uChoose Rewards and Fiserv risk services to grow debit transaction volumes, raise spend and reduce decline rates across its U.S. portfolio. The presence of Fiserv’s full risk-service suite in the documented deployment supports an inference that Fiserv Dispute Expert may be applied to dispute and chargeback workflows rather than as an isolated tool.
Fiserv Dispute Expert in the Dispute Management category typically provides case management, automated representment and reason code normalization, evidence and document management, and workflow orchestration for dispute resolution. If First Fidelity Bank is using Fiserv Dispute Expert, configuration would likely focus on rules-driven triage, representment templates and evidence bundling aligned with card operations processes. These functional capabilities map directly to dispute lifecycle management and fraud investigation workflows within card services and operations teams.
Operational integration is indicated between dispute handling and the bank’s transaction processing and analytics stack, since Card Expert analytics and Fiserv risk services are explicitly part of the implementation. This suggests Fiserv Dispute Expert would ingest risk signals and analytics outputs to prioritize cases, enrich investigations and automate evidence collection while interfacing with debit processing records. Deployment scope is centered on card services, fraud operations and finance teams at First Fidelity Bank in the United States.
Governance implications include centralizing dispute workflow and standardizing representment playbooks across card portfolios to create consistent adjudication and audit trails for regulatory oversight. The case study documents improved debit performance outcomes from the broader Fiserv suite, while outcomes specific to Fiserv Dispute Expert are inferred rather than explicitly stated.
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FNB Community Bank | Banking and Financial Services | 110 | $11M | United States | Fiserv | Fiserv Dispute Expert | Dispute Management | 2022 | n/a |
In 2022, FNB Community Bank implemented Fiserv Dispute Expert as part of a broader Fiserv card services deployment. The bank adopted Fiserv Credit Choice and an extensive suite of Fiserv card solutions in April 2022 to outsource credit card servicing, back-office operations and call center functions, aligning dispute handling with vendor-managed card operations.
Fiserv Dispute Expert is presented in the environment to provide Dispute Management capabilities including case management, workflow orchestration, evidence capture and escalation routing consistent with card dispute and chargeback lifecycles. Configuration focused on integrating dispute intake and investigation workflows with existing card servicing processes, enabling coordinated routing between customer service, investigations and back-office posting functions.
The implementation was integrated with Fiserv Credit Choice and Fiserv card services to centralize dispute intake within card operations, covering customer service, back-office operations and call center support. Governance shifted to a vendor-supported servicing model with bank oversight for enrollment and customer outcomes, and the bank reports faster enrollment, improved customer satisfaction and generation of noninterest revenue following the April 2022 rollout. Approximately 90 percent of the bank’s products originate from Fiserv, supporting tighter operational alignment across card and Dispute Management workflows.
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Buyer Intent: Companies Evaluating Fiserv Dispute Expert
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Fiserv Dispute Expert. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Fiserv Dispute Expert for Dispute Management include:
- Associated Bank, a United States based Banking and Financial Services organization with 4200 Employees
- New Media Iv Holdings, a United States based Communications company with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Fiserv Dispute Expert Coverage
Fiserv Dispute Expert is a Dispute Management solution from Fiserv.
Companies worldwide use Fiserv Dispute Expert, from small firms to large enterprises across 21+ industries.
Organizations such as Dime Community Bank, First Fidelity Bank and FNB Community Bank are recorded users of
Fiserv Dispute Expert for Dispute Management.
Companies using Fiserv Dispute Expert are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Fiserv Dispute Expert are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Fiserv Dispute Expert across Americas, EMEA, and APAC.
Companies using Fiserv Dispute Expert range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 100%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Fiserv Dispute Expert include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Fiserv Dispute Expert customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Dispute Management.