List of Five9 IVR Customers
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United States
Since 2010, our global team of researchers has been studying Five9 IVR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 IVR for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 IVR for Interactive Voice Response (IVR) include: Exact Sciences, a United States based Life Sciences organisation with 6900 employees and revenues of $2.76 billion, Ian Williams, a United Kingdom based Construction and Real Estate organisation with 1026 employees and revenues of $118.0 million, Roundpoint Mortgage Company, a United States based Banking and Financial Services organisation with 650 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 IVR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 IVR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Exact Sciences | Life Sciences | 6900 | $2.8B | United States | Five9 | Five9 IVR | Interactive Voice Response (IVR) | 2023 | n/a |
In 2023, Exact Sciences deployed Five9 IVR as part of a cloud contact center implementation to support its large patient and provider support operation in the United States. The deployment used Five9 IVR and the vendor Intelligent Virtual Agent capabilities to provide Interactive Voice Response (IVR) functionality for automated caller engagement and self-service routing.
Configuration focused on IVA-driven call containment and menu based self-service, with speech recognition and DTMF flow design, skill based routing, and queue management to route inquiries to clinical support, scheduling, and billing functions. The Five9 IVR implementation emphasized reusable call flows and script versioning to manage evolving clinical and operational intents.
Operational coverage centered on Exact Sciences' US patient and provider support teams, delivered as a cloud native contact center platform rather than a desktop telephony node. No external integration specifics are provided in public materials, the implementation is described as embedded within the Five9 cloud contact center fabric to handle inbound support volumes.
Governance included centralized management of IVA scripts and call flow change control with phased operational rollout across support groups. Vendor case materials report outcomes from the Five9 IVA and IVR usage, including a 45% containment rate, approximately 20% call deflection, and significant time savings for support workflows.
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Ian Williams | Construction and Real Estate | 1026 | $118M | United Kingdom | Five9 | Five9 IVR | Interactive Voice Response (IVR) | 2019 | Wavenet |
In 2019, Ian Williams engaged Five9 with implementation support from Wavenet to deploy Five9 IVR as part of a cloud contact centre solution supporting social housing and property services across the United Kingdom. Five9 IVR, classified as Interactive Voice Response (IVR), was implemented to centralize inbound call handling and self service routing for the organization’s customer contact operations.
The deployment emphasized IVR routing and reporting capabilities, including configured menu trees, automated routing rules and contact queue management to align call handling with housing and property service workflows. Configuration work focused on cloud IVR session control and programmable call flows to standardize outbound and inbound contact routing and to surface operational reporting for supervisors.
Wavenet integrated Five9 into the broader cloud contact centre environment, enabling consolidated routing logic and reporting feeds used by contact centre and property services teams. The cloud IVR and these integrations improved routing and reporting and enabled a rapid shift to remote and blended working during early 2020, supporting continuity of service delivery under changed working arrangements.
Operational governance centered on contact handling and reporting workflows, with configuration ownership placed with contact centre management and Wavenet providing integration and rollout delivery. The implementation positioned Ian Williams to operate Five9 IVR within its cloud contact estate while maintaining centralized routing and supervisory reporting for service teams.
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Roundpoint Mortgage Company | Banking and Financial Services | 650 | $80M | United States | Five9 | Five9 IVR | Interactive Voice Response (IVR) | 2020 | n/a |
In 2020, RoundPoint Mortgage Company moved its contact center to the Five9 cloud and implemented Five9 IVR to enable work from home for agents during the COVID-19 pandemic. The Five9 IVR, implemented as an Interactive Voice Response (IVR) component within the cloud contact center, was introduced to address dramatically changed caller behavior and very high inbound volumes while preserving servicing capacity. The cloud deployment formed the front door for omnichannel intake and routing into RoundPoint servicing workflows.
Configuration centered on IVR call flows and self service prompts, queue management and automated routing to align calls with servicing queues. Standard Interactive Voice Response (IVR) capabilities such as interactive menus, callback handling and skills based routing were applied to shift routine transactions to self service and to manage peak queue loads, while omnichannel orchestration unified voice entry with other customer touch points.
Operational coverage included RoundPoint's contact center and customer servicing teams, with the cloud architecture enabling remote agent connectivity and continuity of operations during pandemic work from home conditions. Governance prioritized rapid adjustment of servicing workflows and call handling rules, using the Five9 IVR to throttle and redirect demand in real time, which supported business continuity and helped RoundPoint manage very high call volumes while adapting customer servicing workflows.
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