List of Five9 VoIP Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 VoIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 VoIP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 VoIP for PBX, VoiP and Phone Systems include: Exact Sciences, a United States based Life Sciences organisation with 6900 employees and revenues of $2.76 billion, Places for People, a United Kingdom based Construction and Real Estate organisation with 5723 employees and revenues of $1.00 billion, Connectwise, a United States based Professional Services organisation with 3100 employees and revenues of $300.0 million, Truconnect Communications, a United States based Communications organisation with 201 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 VoIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 VoIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Connectwise | Professional Services | 3100 | $300M | United States | Five9 | Five9 VoIP | PBX, VoiP and Phone Systems | 2022 | n/a |
In 2022, ConnectWise implemented Five9 VoIP to consolidate telephony for its white-labeled help desk services, deploying the Five9 VoIP solution as a PBX, VoiP and Phone Systems platform for customer service and help desk functions. The implementation targeted ConnectWise’s customer support operations in the United States and was positioned to unify external voice channels with existing email and chat touchpoints used by the support organization.
The deployment leveraged Five9 VoIP voice and VoIP features and introduced automatic skills-based call routing to match incoming contacts to agent skill profiles, standardizing call routing and queue management across the service environment. Functional capabilities implemented included unified telephony and routing, multichannel contact consolidation across phone email and chat, and agent-facing routing logic that supports skill-based assignment and queue prioritization.
Operational governance centered on supporting white-labeled help desk services, aligning routing policies and agent skill frameworks with service delivery expectations for ConnectWise customers in the United States. The case details indicate the Five9 VoIP rollout improved uptime and boosted agent efficiency for ConnectWise’s help desk operations, while centralizing voice routing and multichannel contact handling under the PBX, VoiP and Phone Systems implementation.
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Exact Sciences | Life Sciences | 6900 | $2.8B | United States | Five9 | Five9 VoIP | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Exact Sciences implemented Five9 VoIP as a cloud contact center solution in the PBX, VoiP and Phone Systems category to modernize IVR, improve call routing and scale patient and customer support. The Five9 VoIP implementation supported healthcare and diagnostics customer service operations in the United States.
The deployment emphasized Five9 VoIP global voice and IVR capabilities, with configuration of IVR trees, skill based routing, automatic call distribution and cloud voice routing to direct inbound volume. Implementation activity included call queuing logic, agent group profiles and runtime voice routing rules to orchestrate telephony workflows.
Operational coverage targeted contact center and patient support teams, centralizing voice channel management within a cloud based contact center architecture. The project aligned telephony workflows with existing customer service processes to support US operations and to provide a unified voice handling layer for diagnostics and patient interactions.
Governance and rollout work focused on updating IVR scripts, revising call routing workflows and phasing activation of voice routing to scale support capacity. The deployment achieved a 45% containment rate and delivered significant time savings in contact handling as reported by the vendor.
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Places for People | Construction and Real Estate | 5723 | $1.0B | United Kingdom | Five9 | Five9 VoIP | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019, Places for People deployed Five9 VoIP as the contact center telephony component of the Synergy Project to support consolidation of seven registered landlord partners into a single operating model. The Five9 VoIP implementation served within the PBX, VoiP and Phone Systems layer to enable customer contact, field service coordination and tenancy case workflows across the group.
The implementation scope covered telephony and IVR functionality plus CTI integration to CRM and field service processes. Five9 VoIP was configured for IVR flow orchestration, agent routing and screen pop integration to support property maintenance, tenancy and home ownership management, customer account management including debt recovery, tenancy enforcement, program of works, property compliance and property sales processes.
Integrations were executed with Salesforce Service Cloud, Field Service Lightning and Community Cloud, and with Civica CX and Civica Keystone, while suppliers IBM and Avaya were coordinated during the system build phase. Operational coverage included customer contact teams, field operatives and specialist support for vulnerable customers across 80,000 customer accounts, 30,000 home ownership customers and 110,000 rented or leasehold properties.
Governance and process restructuring used BPMN2 process models and Azure DevOps to create work items and a full traceability matrix, with a team of eight business analysts establishing functional workstreams, stakeholder communication channels and peer reviews of 220 business processes and associated user stories. The program emphasized standardized to be processes, documented legislative differences for England and Scotland and formal sign-off gating to prepare design discovery workshops with software suppliers.
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Communications | 201 | $25M | United States | Five9 | Five9 VoIP | PBX, VoiP and Phone Systems | 2020 | n/a |
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Buyer Intent: Companies Evaluating Five9 VoIP
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