List of FlowCentric Processware BPM Customers
Pretoria, 0105,
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Since 2010, our global team of researchers has been studying FlowCentric Processware BPM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FlowCentric Processware BPM for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FlowCentric Processware BPM for Business Process Management include: Austal, Ltd., a Australia based Manufacturing organisation with 4324 employees and revenues of $959.0 million, Richards Bay Coal Terminal, a South Africa based Oil, Gas and Chemicals organisation with 470 employees and revenues of $240.0 million and many others.
Contact us if you need a completed and verified list of companies using FlowCentric Processware BPM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FlowCentric Processware BPM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Austal, Ltd. | Manufacturing | 4324 | $959M | Australia | FlowCentric Technologies | FlowCentric Processware BPM | Business Process Management | 2021 | n/a |
In 2021, Austal, Ltd. implemented FlowCentric Processware BPM to formalize helpdesk, maintenance sustainment, and onboarding workflows within Austal Technology operations. The deployment focused on Business Process Management for maintenance and support business functions embedded into the companys LUSI sustainment platform and regional maintenance provider interactions.
FlowCentric Processware BPM was configured to deliver workflow orchestration and case management capabilities for Helpdesk and Support Processes, including user onboarding and offboarding workflows, maintenance document and data auditing, and process-driven backlog handling. Configuration work included mapping roles and permissions, creating process templates and event-driven workflow logic, and integrating process automation into existing support procedures.
The implementation was integrated with Austal operational tooling explicitly referenced in technical support notes, including IFS IEE and Aurena for ERP-aligned maintenance activities, Oracle PLSQL for quick reports and data repair tasks, Microsoft Azure DevOps for backlog management and dashboards, and BusinessOptix for complementary process modeling. Operational scope spanned Austal Technology support and sustainment teams, regional maintenance provider Norsta activities, and interfaces into the LUSI cloud sustainment environment.
Governance and process restructuring accompanied the roll out, with creation of IFS permissions and roles, development of helpdesk and support process documentation, and use of Agile project management and Azure DevOps to manage configuration backlog. Ongoing operational support responsibilities noted by Austal staff include L1 through L3 product technical support and maintenance of the integrated process and reporting artifacts within the Business Process Management footprint.
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Richards Bay Coal Terminal | Oil, Gas and Chemicals | 470 | $240M | South Africa | FlowCentric Technologies | FlowCentric Processware BPM | Business Process Management | 2014 | n/a |
In 2014, Richards Bay Coal Terminal implemented FlowCentric Processware BPM as a core Business Process Management system to formalize terminal workflows and operational control processes. The implementation was anchored in the ICT and Terminal Control System departments, integrating process orchestration into routine terminal operations and information systems management.
FlowCentric Processware BPM was configured to deliver workflow orchestration, digital forms and approvals, case management, rule-based routing, and process monitoring, leveraging Business Process Management capabilities for audit trail capture and operational control. Configuration work emphasized process modeling, automation of approval paths, and instrumentation to support compliance with COBIT and ITIL frameworks.
Integrations extended to SAP, the Terminal Control System, network infrastructure and virtualization platforms, backup and replication systems, telecommunications including APN, PABX, printing services, and Cisco Networking, reflecting the Information Systems Manager responsibility set. The integration footprint supported terminal operations, ICT support functions and control room workflows within Richards Bay operations.
Governance and rollout used COBIT and ITIL aligned controls, risk strategy, disaster recovery planning and segregation of duties, paired with lifecycle planning, standards control and project management. The program was coordinated alongside digitization and IoT road-mapping and big data strategy efforts under the Information Systems Manager to align process governance with ongoing technology lifecycle initiatives.
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